Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6K)

RS
Display Logic

Question-level display logic increases the flexibility and relevance of surveys by making certain questions appear based on respondents' answers to previous ones. This dynamic feature adapts the survey in real time, ensuring that participants only see contextually relevant questions. Customising the

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Logics

RS
Live Chat Messenger Events & Logger

The Live Chat Logger in the Live Chat SDK provides a structured mechanism for capturing and managing real-time SDK events and system logs. It enables developers to monitor chat interactions, track user actions, and diagnose issues efficiently by logging critical events and system statuses. Add Event

Service

Knowledge Base Article

 • 

Live Chat Logger

SH
Main Screen

​The Main screen is the screen that opens when you click the Live Chat icon. You can use the different configuration options to customize the main screen of Live Chat according to your requirements.Persona ConfigurationWithin the Live Chat Builder's "Personalize Your Live Chat" section, you can cust

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

 • 

Conversation Screen

RS
Styling Survey

Survey styling enables you to tailor the appearance of your surveys to align with your brand and improve the experience for respondents. By adjusting colors, fonts, button styles, and other elements, you can design attractive surveys that boost engagement and completion rates.Business Use CasesMaint

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Styling

SH
Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Conversation Screen

SH
Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

marketing

Ads Pivot

ads creative library

Roles and Permissions

+3

Knowledge Base Article

 • 

Ads Pivot

RS
Capabilities and Limitations - Gainsight Community

In this article, we will cover the capabilities of Gainsight Community within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYes, Image format supported: PNG, JPEGVideo PostNoEngageme

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

 • 

Capabilities and Limitations - Gainsight Community

SH
Different components of Story Cards

Cover Image and Title: The cover image and headline of the story card are derived from the article which emerged first in the story. The image and title gets updated when an article with higher MOZ rank is added to the story. If the primary article does not contain any image, a default image is prov

Insights

Knowledge Base Article

 • 

Media Stories

RS
Confidential Messages

OverviewIf your marketing campaign includes sensitive content, you might want to restrict access and visibility for such Messages. For example, you may not want confidential or sensitive product information becoming available to people outside the product team, before launch. In such a scenario, you

marketing

Knowledge Base Article

 • 

Content Creation

SH
Manage Video Call Case Creation

Creating CaseCreate a rule for routingWhen a customer initiates the video call, the case could be either already beAssigned to an agentUnassigned/Assigned to bot​If the case is assigned to an agent when a video call is initiated, the routing logic should be that the video call should be assigned to

Service

Knowledge Base Article

 • 

Configuration Steps

SH
Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a DAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

macro

Engagement - SES

Engagement Dashboard

+3

Knowledge Base Article

 • 

Apply multiple message actions at once with macros

RS
Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

 • 

Self-Service Support

SH
User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

Service

Knowledge Base Article

 • 

Advanced Use Cases

SH
Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

 • 

Base Filter

SH
Create a rule for Preferred Case Assignment by Agents

You can configure a rule to identify users who have engaged with a case in the past.Case Update and Case Creation rules can be configured with a condition to use Custom Fields to prefer an assignee. These Custom Fields can be created and used to identify users who have engaged with a case in the pas

Service

Knowledge Base Article

 • 

Assignment Engine Use Cases

SH
How to use Callback Manager?

The Callback Manager screen in the Supervisor Console enables supervisors to monitor and manage the callbacks scheduled by agents. Supervisors can view the callback details, including case number, campaign name, agent's name, and callback status. They can also take actions on the callbacks, such as

Knowledge Base Article

 • 

Callback Monitoring

SH
WhatsApp outbound case creation and inbound case association

PersonaCare agents, Care supervisors - Users who need to reach out to the fans (customers) by sending them a WhatsApp message. Use casesBrands can reach out to their customers on WhatsApp and create a case. If the customer replies to the brand, their message will be associated in the same case. This

Service

Knowledge Base Article

 • 

Advanced Use Cases

SH
Agent Status Report

To deliver the best care to your customers, it becomes extremely important to analyze and maintain the everyday operations of your team. Supervisors can use agent status reports to gather information about the availability of their agents and the time they spent in resolving customer queries through

Service

Knowledge Base Article

 • 

Reporting & Analytics

SH
Referral in Facebook Messenger

Facebook Messenger allows you to create a link (M.Me links) that when clicked, the user will automatically start a conversation with your bot. The mechanism is very simple and effective when it comes to boosting your conversions. What’s more, it is a platform-independent solution, meaning that it wo

social

Service

Knowledge Base Article

 • 

Customer Entry Points

SH
Configuring a rule to assign Cases based on CSAT ratings

You can leverage Rule Engine to auto-assign cases to expert agents based on predicted CSAT rating so that they can focus on the most relevant and critical cases.If the CSAT prediction of any message sent by a fan is below the expectations of your brand then that case can be automatically assigned to

Service

Knowledge Base Article

 • 

Assignment Engine Use Cases