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How to use Message Validation?

Steps to use Message Validation​Open the Conversational AI Persona App and go to "Test". Click on "Message Validation"In the Messages Validated section, select Validate Message in the upper right corner of the window.To get model predictions, follow these steps:On the Validate Me

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AI/NLP Testing

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

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Widget Library

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

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Rich Text Assets

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Confirmed and Cancel Appointment Node

OverviewThe Confirmed Appointment Node within User Communication Elements allows guided workflows to automatically confirm appointments with users. This feature ensures that users receive an immediate confirmation when their appointment is scheduled, providing clarity and assurance. By incorporating

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Guided Workflow Canvas

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Guided Workflow Screen Components - Text Input

OverviewA text input is a fundamental user interface element that enables users to enter a single line of text. Commonly found in forms and applications, it serves as a versatile tool for collecting textual data from users. Text input fields can be configured with specific validation patterns, such

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Guided Workflow Canvas

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Guided Workflow - Layout

OverviewThe Layout is a versatile tool designed to efficiently organize and distinguish content on the screen while maximizing space utilization. It includes features like a section divider for visually separating segments, enhancing clarity and flow. Additionally, it supports two-column and three-c

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Guided Workflow Canvas

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who your tagge

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Profile tags

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Guided Workflow Custom Components - Loop Form

OverviewA loop form is a component that allows you to iterate over a set of fields dynamically, making it easier to manage processes involving multiple items. The loop form dynamically generates separate forms for each item in a process based on the number of items selected. This enables users to in

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Guided Workflow Canvas

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Product Recommendation Node

OverviewProduct Recommendation node is used to provide personalized suggestions or recommendations to users based on their preferences or needs. The Product Recommendation node enhances the user experience by assisting customers in finding suitable products or services, increasing engagement and imp

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Nodes in a Dialogue Tree

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

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Nodes in a Dialogue Tree

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Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

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Nodes in a Dialogue Tree

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Advanced Nodes

What is an Advanced node?The Advanced nodes are nodes that have been built for a particular use case and are currently being tested under Limited Availability.List of Advanced NodesThe following Advanced nodes are available:Repeat Parent ReplyResume flow from previous bot replyStart Conversational S

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Nodes in a Dialogue Tree

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

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19.5 Release (May 18-26, '24)

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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

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Accessibility

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API-based Journey Triggers

Journey facilitator has different types of trigger methods. In this article, we are going to cover how a journey can be called using an API call from an external system.​It involves setting up an API endpoint setup consisting of 2 parts:HeaderRequest Parameters​More information about the Header of t

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Journey Trigger Settings

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Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

Social - SES

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Content Curation

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following. While using a Sandbox environment, you can view Quick Filters which are creat

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Manage Connected Environment in Sandbox

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Refreshing Sandbox

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Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

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Governance

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Canned Response

Canned Responses help agents or customer service teams respond quickly and consistently to common customer inquiries across channels (like email, chat, social media, etc).PrerequistiesTo access Close Loop Feedback, you would need Program Level Permissions. You will require Program Level View, Edit,

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Setting Up Closed Loop Feedback

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

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