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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Topic Query

Advance Query

Knowledge Base Article

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FAQs and Advanced Use-cases

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also hel

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionCPM (Pos

Knowledge Base Article

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Facebook reporting glossary

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Facebook Cross Post Insights

Facebook crossposting capabilities for videos allow publishers to post the same video in new posts, experimenting with elements like the post title, text, and captions when posting to different pages. You can leverage Facebook Cross Post insights to accumulate metrics for crossposted videos, allowin

Knowledge Base Article

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Facebook reporting glossary

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Create a Custom Metric in reporting

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Knowledge Base Article

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How to create a new widget

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

Pinterest

Reporting

Knowledge Base Article

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Engage, publish and report on Pinterest

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Advocacy Reporting

Analytics on the engagement and activity from your Advocacy network can be tracked and reported on alongside social feedback. Using Sprinklr's best-in-class analytics platform, you'll see actionable insights into content performance, advocate activity, and more that can then be shared with

Advocacy Reporting

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Knowledge Base Article

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Types of Widgets

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Presentations in Advocacy

IntroductionWith the latest updates in the Sprinklr platform, you now have the ability to use Advocacy as a data source for your presentations. Advocacy is now integrated as one of the data engines, enabling you to incorporate advocacy reporting data into your PowerPoint presentations. This feature

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Delete Published Pinterest Pins

Published Pins can be deleted from a Pinterest column in the Engagement Dashboards, allowing your team to delete Pins without needing to access Pinterest natively. Save time by streamlining your Pinterest account management in one place while maintaining security with Sprinklr's account permiss

Pinterest

Pinterest Publishing

Knowledge Base Article

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Engage, publish and report on Pinterest

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iOS - v11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Knowledge Base Article

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Native 11.1.1

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Add Annotations on graphs in Benchmarking dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves so they can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To a

Annotations

Annotations in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Dashboard and Widget-level Account Health Alerts in Reporting

Effective account management hinges on understanding the underlying reasons behind inactivity or other issues. In the past, the inactive filter on the Account Screen helped identify deactivated accounts, but it didn’t provide insight into why the account was inactive—whether due to expired tokens, m

Knowledge Base Article

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Account Health Alerts

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How to access Topics? (Navigation and required permissions)

In this article, you will learn how to access Topics and what permissions are required to access Topics.To access TopicsClick the New Tab icon. Under Sprinklr Insights, click Topics under Listen. Clicking Topics will take you to the Topic Record Manager window from where you can view the list of top

Knowledge Base Article

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Topics

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Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

Knowledge Base Article

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Getting started

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What is Unified Data Connector

Unified Data Connector is a robust solution designed to streamline the integration of external data sources with the Sprinklr platform. It enables seamless data flow across systems, reducing complexities associated with manual data handling, and custom integrations.  ​Enablement Note:  To learn

Knowledge Base Article

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What is Unified Data Connector

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

article:howto

stage:final

Knowledge Base Article

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Privacy Guides

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)