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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

Service

Knowledge Base Article

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Announcements

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Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Sprinklr VoiceConnect

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Setting Up Social Direct Message- Reddit Creative (Standard)

Social Direct Message – Reddit Creative (Standard) enables brands to design and manage survey invitation messages specifically tailored for Reddit direct message interactions. These creatives define how the survey invite appears within ongoing Reddit DM conversations, ensuring a consistent and platf

Knowledge Base Article

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Social DM

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Metrics and dimensions: Use cases

As PR and Corporate Comms professionals, your key job function is Reputation, i.e. the brand image that you work hard to build and the brand perception that others have. And effective Reputation management begins with measuring your PR efforts accurately. Releasing press releases or having articles

Insights

Knowledge Base Article

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Metrics & Dimensions

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers. Step 1: To Add an SSO Service ProviderClick Launchpad or New Tab . Under Platform Modules, select All Settings within Settings.From the

experience:space

Insights

social

Service

+10

Knowledge Base Article

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SSO

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

Insights

social

+9

Knowledge Base Article

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URL Shorteners

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Add Voicebot Latency Metrics to Reporting Dashboard

The Sprinklr Reporting Dashboard now includes voice bot latency and processing metrics that allow you to analyse end-to-end voice bot responsiveness. These metrics are available as selectable fields in the Inbound Analytics data source and can be added to dashboards, widgets, reports, and data expor

Knowledge Base Article

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Admin Panel

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Advanced Nodes

What is an Advanced node?The Advanced nodes are nodes that have been built for a particular use case and are currently being tested under Limited Availability.List of Advanced NodesThe following Advanced nodes are available:Repeat Parent ReplyResume flow from previous bot replyStart Conversational S

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Apply Compliance Policy for a Case

After creating a compliance policy, you need to apply it to your cases. This can be done through the following steps:For Outbound Calls:Select the compliance policy you want to apply to all calls dialed from that specific dialer.For Inbound Calls:Select the compliance policy you want to apply to all

Service

Knowledge Base Article

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Compliance Manager

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View Schedule Scenarios

Schedule Scenarios provide a flexible way to plan, review, and adjust agent schedules before finalizing them. By viewing a Schedule Scenario, Workforce Managers can analyze shift assignments, time off, and coverage across different days and agents. The interface supports both Intraday and Multiday v

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Schedule Scenarios

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Adding Bitly URL Shortener in Sprinklr

Sprinklr allows you to shorten a web URL from within the publisher window. A shortened URL is the contraction of a long URL and it still directs you to the required page. Adding Bit.ly domain helps you to create your customized shortened link, which can be shared on Twitter, Facebook, and other

experience:space

Insights

social

bitly.com

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Knowledge Base Article

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URL Shorteners

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Sprinklr Copilot Features for Service

Sprinklr Copilot transforms customer service operations by leveraging AI to deliver faster, more personalized support across all digital channels. It assists agents by summarizing conversations, suggesting empathetic and compliant responses, and automating routine tasks like ticket categorization an

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service

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Requests in Production Dashboard

In this article, you will learn about viewing Requests in the Production Dashboard and the actions you can take on them from the production dashboard. Navigate to the Production Dashboards.Click on the Show Dashboard icon and then click on the Standard Dashboard dropdown. Here you can find the Reque

marketing

Request Management

Production Dashboard

Request Forms

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Knowledge Base Article

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Overview

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

social

URL shortening

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Knowledge Base Article

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URL Shorteners

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Exit Conversation Tool

The Exit Conversation Tool helps efficiently wrap up customer engagements on the platform. When activated, it automatically finalizes the interaction by closing the corresponding case, removing the need for any extra manual steps to complete the conversation.Adding Exit Conversation ToolClick the Ne

Service

Knowledge Base Article

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Dynamic Workflow

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add  different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

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PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

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Knowledge Base Article

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Basic Functionalities