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How to Create a Scheduled Export in Ads Reporting

​Export Options in Ads Reporting​One time Exports To Schedule an ExportAutomated Email ExportsField DescriptionsSchedule exports in settingsAds Reporting Export offers a way to download the information from your Paid Reporting dashboards or widgets in a variety of formats. You may download the repor

marketing

Knowledge Base Article

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Create & Manage

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Agent Facing Use Cases

Taking Service Request - Automatically creating service tickets based on customer interactions through multiple channels, such as phone, email, or chat. It also empowers agents to service the agents then and there itself. Raising Complaints - Allows agents to address customer grievances by raising c

Service

Knowledge Base Article

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Use Cases

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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Service

Knowledge Base Article

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Use Cases

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Ads Exports Value Proposition

Use Cases Analyst​Save time and mitigate risks by quickly and easily generating creative PDFs for review and approval from the Creative Library.Avoid manual workflows for compiling creative previews by leveraging the creative preview exports. Generate previews as per the desired file format and shar

marketing

Knowledge Base Article

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Overview

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Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Yext Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Yext within the Sprinklr platform. Yext Capabilities and Limitations Functionality Sprinklr Supported  Engagement Pull in revie

experience:space

Yext

article:howto

Yext Capabilities and Limitations

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Knowledge Base Article

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Yext

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Track TikTok Brand Mentions in Engagement Column

Sprinklr has added the Integration of the TikTok Brand Mentions API into the platform. As a result, you can now track mentions on TikTok. From engagement columns, you will now have the capability to retrieve videos where your brand has been mentioned. You can also access and reply to mentions. 

social

TikTok Business

Knowledge Base Article

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Mentions on TikTok

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Tiktok Best Practices

In this article we will cover the best practices for utilizing TikTok Business in Sprinklr.Best practicesWhat are the best practices to set up and use this feature?As best practices, please ensure the following:Always ensure that when adding the account, you have Admin access to the TikTok Business

#best practices

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Best Practices

TikTok Business

Knowledge Base Article

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Know more - TikTok

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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

marketing

Knowledge Base Article

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Setting Up Google Analytics

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Add a LinkedIn Account

Adding a Linkedin account in Sprinklr allows you to view, engage with, publish to, and manage inbound and outbound messages. In this article, you will learn about how to add a LinkedIn  account in Sprinklr.StepsClick the New Tab icon () on your Sprinklr Platform, and look for Sprinklr Social tab.Und

Service

Knowledge Base Article

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Account Addition

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Add LinkedIn Company Account In Sprinklr

A LinkedIn Company Account allows you to represent your organization on LinkedIn. These pages can help LinkedIn members learn about your business, brand, products and services, and job opportunities. In this article, you will learn about how to add a LinkedIn company account in Sprinklr. StepsUnder

Service

Knowledge Base Article

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Account Addition

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Troubleshooting Workflow Engine via Sprinklr Support

How do I navigate thorugh errors in Workflow Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Functionalities section, and Configuration & Setup section can help you the best in this scenario.Step 2: If you’re

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Workflow Engine

troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

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Apply actions using asset macros

Apply macros on assets

Asset macros

Knowledge Base Article

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Asset classes with macros

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Agent Schedule Management

Agents need to see their schedule page to stay organized and informed about their work commitments. With access to their schedule, agents can plan their personal and professional activities more effectively, ensuring they are always prepared for their shifts. The “My Schedule” page shows a detailed

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Manage Schedule

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Publish to TikTok Business on Distributed

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business Account. This article describes Tiktok Business Account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.To publish a video

Publish to TikTok Business on Distributed

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Social - SES

TikTok Business on Distribute

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Publish a Facebook Album (Distributed User)

From within the Sprinklr platform, you can add multiple photos to Facebook and publish as a Facebook Album. Facebook Albums help you categorize images within Facebook, organizing your images into distinct groups that can be viewed by your fans. Publishing a Facebook Album lets you utilize this Face

social

Publish to Facebook

Social - SES

create a facebook album

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Notify authors: Change of parent message schedule date

Create an outbound rule to let users know regarding changes in schedule date of parent message to ensure that the variants do not get published before the parent message does. Once the rule is enabled, all the outbound messages satisfying the condition will have the selected actions initiated on it.

marketing

outbound rules

Rule Engine

Knowledge Base Article

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Outbound Rules

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OpenAI Ads Supported Components

OpenAI Ads supports several advertising components in Sprinklr. These components help you create and manage campaigns, manage creatives, automate workflows, apply naming conventions, import ads in bulk, and analyse campaign performance.Use this article to identify the Sprinklr advertising components

26.7.1

New feature - Sprinklr Ads

Knowledge Base Article

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Introduction to OpenAI Ads

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

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Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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End Users

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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

Service

Knowledge Base Article

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Accessibility