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Reply on the Replies Column in Engagement Dashboard

This article shows you the steps to reply to replies which you getting on your comments via the Engagement Columns.Steps to Reply in the Replies ColumnClick the New Tab icon  in your Sprinklr platform. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.Navigate to the Threads d

social

Knowledge Base Article

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Threads

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X Audience Platform

The X Audience Platform drives improved scale and performance for your mobile app promotion campaigns by reaching your audience across X and the thousands of apps that people use throughout their day. You can build App Installs, Website Traffic, or App Re-engagements campaigns with appropriate ad cr

marketing

Knowledge Base Article

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Publish Twitter Ads

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Add Reddit Ad Accounts

Before You BeginThe Reddit Ad Account data availability outside Reddit is subjected to the whitelisting process from Reddit. Before Ad Account addition in Sprinklr users need to make sure that they are getting whitelisted through the process mentioned below.​To Add a Reddit Ad AccountClick the New T

marketing

Knowledge Base Article

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Setting Up Reddit In Sprinklr

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

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Base Filter

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Social Copilot

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Email Marketing Capability for Distributed Users

Distributed users, especially personas like agents, advisors, or marketing executives can benefit significantly from email marketing within the Sprinklr Distributed platform. The Distributed users can use email as the channel to target their audience for marketing or sales purposes. You can use the

Distributed User

social

Social - SES

Email Marketing

+3

Knowledge Base Article

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Engagement (Distributed User)

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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

marketing

Knowledge Base Article

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Setting up Strategy Groups

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Troubleshooting and Best Practices

How to Modify the Call Overview DashboardThe Call Overview dashboard is standard, and currently, no changes are supported in this dashboard. If modifications are needed, it is recommended to create a replica of the dashboard with the desired changes. Afterward, the modified dashboard can be added to

Service

Knowledge Base Article

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Configure Case Analytics View

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate or an admin, his roles v

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Task Permissions

Go to Launchpad → Search → All Settings ​​→ Workspace RolesAdd the following permissions to the required role. Select All, if you would like to grant all permissions related to ‘Task’.TypeCategoryPermissionDescriptionContentTaskViewAllow users to view existing tasks.ContentTaskCreateAllow users to

marketing

Task

Permissions

Knowledge Base Article

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Getting Started with Tasks

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Create a Reporting Dashboard and Widgets for Empower

Reporting Dashboards in Empower provide valuable insights by monitoring content performance. Ensure that any Reporting Dashboard that will be used in Empower is shared with the appropriate Primary User Groups.Note that this article is only for the central brand team core Sprinklr admins. Empower use

experience:space

empower reporting dashboards

create an empower configuration

article:howto

+4

Knowledge Base Article

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Advanced Features

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Sort Content in Production Dashboard

In this article you will learn how content can be sorted according to different properties in List and Kanban view of the Production DashboardHow it worksNavigate to the Production DashboardsFrom the Dashboard Bar of the Production Dashboards window, click Sort By.Select the desired dimension from t

marketing

Sort Grouping Dimensions

Manage Production Dashboards

Production Dashboard

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Knowledge Base Article

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Production Dashboard Actions

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Twilio Porting

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number

service channels - voice

Service

Knowledge Base Article

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Twilio Porting

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Agent Performance Report

Supervisors can analyse the performance of their agents by viewing data against different metrics like Call count, average call time, hold time, etc. As a unified omni-channel platform, Sprinklr allows supervisors to customise reports for different channels like Voice, Social, Email and LiveChat. In

Service

Knowledge Base Article

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Reporting & Analytics

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Write a note on an asset

Sprinklr provides you the ability to collaborate on assets with your team members using notes. You can mention other users for action needed. Adding notes on assets helps to improve visibility and optimize workflows. This article lists out the steps to write a note on an asset.Steps to write a note

DAM - SES

write a note on an asset

social

Asset with a note

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Knowledge Base Article

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Manage assets

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Select All Assets in Asset Manager

This article shows you how to sell all the assets in the Asset Manager.Steps to select all assetsClick the New Tab icon and select Assets under Sprinklr Social.Select any one asset. Check the Select All checkbox in the Menu Bar at the bottom of the window.​Continue with the rest of the process with

DAM - SES

social

Select All Assets

Social - SES

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Knowledge Base Article

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Actions on Asset Manager

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Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.To navigate to Smart Content Intelligence Dashboard Click the New

marketing

Knowledge Base Article

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Standard Marketing Reporting Dashboards