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Send test emails using Advanced Publisher

In this article, you will learn how to send test emails while scheduling an email using the Advanced Publisher.How it worksSending test emails allows you to check the look and feel of the content you are sending to your audience through email marketing. To send test emails through the Advanced Publi

Email Marketing

publishing

Knowledge Base Article

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Content Creation

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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

Knowledge Base Article

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Reporting & Analytics

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

Knowledge Base Article

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Standard reporting dashboard for Facebook

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Knowledge Base Article

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Reporting & Analytics

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NSFW content blurring in Sprinklr Insights

Censor the NSFW/Violent/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censo

content blurring

NSFW blurring

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Reporting on Insights

You can generate reports on insights by utilizing standard metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.GlossaryDimensionSuggested Axis LabelDescript

Knowledge Base Article

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Reporting

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Knowledge Base Article

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Configure Reporting

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Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

whatsapp

SMS

Email Marketing

Journey Facilitator

Knowledge Base Article

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Add Audience Profiles

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Manage Global Profile Lists

Global Profile Lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile Properties.From the Global Profile Lists 

manage global profile lists

Global Profile Lists

Knowledge Base Article

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Profile List

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

Knowledge Base Article

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Reporting & Analytics

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Create a PII Masking Template in AI+ Studio

Masking is the process of hiding or obfuscating sensitive information to protect it from unauthorized access. AI+ Studio allows you to create masking templates to define how sensitive data should be masked, ensuring compliance with security and privacy policies. This guide explains how to create a P

Knowledge Base Article

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PII Masking

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Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

Knowledge Base Article

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Reporting & Analytics

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Google DV360 Insights in Ads Reporting

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard and add a widget to start analyzing your campaign data. Note:Sprinklr currently supports a specific set of metrics and dimensions using which you can report on you

Knowledge Base Article

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Reporting & Analytics

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LINE Ads Reporting Dimensions

Leverage this detailed list of all LINE dimensions available in Sprinklr's Ads Reporting to gain more insight into your LINE Ads. Given below is a list of all LINE Dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Dat

Knowledge Base Article

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Reporting & Analytics

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Facebook & Instagram Ads Reporting Dashboards

Users can view Facebook & Instagram data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by

Knowledge Base Article

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Reporting & Analytics

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Different Data sources

Data SourcesIn Sprinklr platform, data is recorded and stored at different levels, representing different entities within the system. Each entity has its own data source, and when configuring a widget, it is crucial to select the appropriate data source to populate the relevant metrics and dimension

Knowledge Base Article

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Configure Reporting

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X Ads Reporting Dashboards

Users can view X data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Click Create Dashboard in the top right corner to star

Knowledge Base Article

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Reporting & Analytics

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TikTok Ads Reporting Dashboards

Users can view Tiktok data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking on Creat

Knowledge Base Article

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Reporting and Analytics

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AppsFlyer Ads Reporting Metrics & Dimensions

Once your AppsFlyer is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.Supported Dimensions and Metrics for ReportingAvailable DimensionsDimensionsDescriptionAppsFlyer Ad IDThe Ad ID as

Knowledge Base Article

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Reporting & Analytics