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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

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New Article

20.10

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Text and Media

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Sprinklr Social: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

marketing

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social

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18.11.1 Patch (Jan 13-17, '24)

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Harmful Content Guardrail

The Harmful Content Guardrail helps prevent the system from generating or engaging with unsafe, abusive, or violent material. This configuration is designed to maintain a safe environment for users and ensure compliance with organizational and regulatory standards.When you enable this guardrail, the

Sprinklr AI+

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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Types of Guardrails

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Voice Recording Segmentation

Increasing regulatory requirements and data privacy concerns have made unrestricted access to voice recordings a significant risk. This legacy approach complicates the enforcement of data privacy, security, and governance policies.​To mitigate these challenges and strengthen data governance, Sprinkl

26.1

Sprinklr Service

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Voice Recordings

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Setting Up Conversational Survey

Conversational Surveys let you collect feedback through chat-like interfaces, making the process more interactive and user-friendly. By using conversational design, you make it easier for people to complete surveys and boost your response rates. This approach helps you drive higher engagement, gathe

Sprinklr Insights

26.1

New Article

20.10

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Conversational Survey

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Extensions Library

The Sprinklr Extensions Library is a centralized, searchable repository of pre-built external API integrations. These integrations, called templatized extensions, provide ready-to-use connectors for widely used platforms such as Salesforce, Zendesk, and ServiceNow, etc.By using the Extensions Librar

26.1

Sprinklr Integrations

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Configure an Extension in Sprinklr

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Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

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Base Filter

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Mapping Configuration Screen

Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Sprinklr. This makes it easier to guarantee that information is correctly transmitted and

marketing

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social

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Mapping Configuration Screen

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WhatsApp Account Green Tick Badge

The WhatsApp Green Tick badge is an official Green Checkmark that WhatsApp offers to demonstrate the Brand’s legitimacy and reliability. It’s an indication from WhatsApp that the company trusts the name. Green Tick-equipped accounts are referred to as official WhatsApp Verified Accounts.​If your Wha

Service

Knowledge Base Article

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Green Badge

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

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Detailed Dashboards

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Gallery Applications and Required Modules

OverviewSprinklr Gallery is a product that serves a diverse set of applications. Everything from brand posts embedded on their home-page, to posts with click through links to product pages, to filtered galleries that only show posts that contain specific products.The most common applications of a Sp

experience:space

Display - SES

release:N-A

gallery applications

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Gallery

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Introduction to Text Classifier in AI Studio

Social Listening is a valuable tool for brands to gauge user perception on various topics. However, it requires a significant amount of configuration design and upkeep to properly group and categorizes mentions. Even with these efforts, there are limitations to automated techniques such as keyword-b

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ai studio

Text Classifier

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Introduction to Text Classifier in AI Studio

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IVR Troubleshooting Guide

Sprinklr IVR enables organizations to take customer inputs and resolve their queries through voice interactions. This document provides a step-by-step guide to troubleshooting common IVR issues effectively.​Issues such as sudden disconnection, prompt not being voiced, or inability to capture caller

Service

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Troubleshooting & FAQs

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SharePoint and Sprinklr DAM Integration

You can integrate SharePoint with Sprinklr’s Digital Asset Management (DAM) platform to upload various asset types such as documents, presentations, excel files, images, and videos directly into Sprinklr. You can then use the uploaded assets in your Sprinklr Projects, Tasks, Campaigns, Sub-campaigns

Insights

social

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Knowledge Base Article

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Integration Guides

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

Service

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Platform Modules

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Welcome Guide for Users

Sprinklr Community allows users with a myriad of opportunities to engage, connect, and achieve their goals. They can participate in discussions, share their knowledge and experiences, seek advice, and offer support to fellow members. By actively contributing to the community's content, users can est

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Setting up Community

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Connect with Tableau

You can add Sprinklr as a data source in Tableau to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your global camp

experience:space

article:howto

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BI tools

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Integration Guides

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Email Configuration Options in Sprinklr (SES)

Sprinklr provides built-in email accounts that run on Amazon Simple Email Service. You can use the Sprinklr support domain, use the Sprinklr support domain with auto forwarding from your organization’s domain, or use your organization’s domain directly. These options let you send and receive email t

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Setting up Email Accounts

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Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

26.1

Sprinklr Service

Service

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Detailed Report Glossary

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

26.1

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Setting up Skills