SOCIAL MEDIA INBOX MANAGEMENT

One intuitive inbox to manage all your customer interactions

Monitor every single incoming message, analyze sentiment and respond to your audience promptly by unifying your social channels into a single inbox.
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Connect with your audience on their preferred channel

Engage with your audiences across 10+ social and review channels effortlessly and ensure a positive customer experience every time, on every channel.

Respond effortlessly across channels

Take charge of your social media interaction via DMs, mentions, reviews, tweets and regular posts using Sprinklr’s unified social media inbox management platform.

Respond effortlessly across channels

Prioritize social engagement that matters

Use AI-powered tagging to categorize messages as ‘engageable' and 'non-engageable' so that you can focus on conversations that need your attention.

Prioritize

Craft quality responses using AI

Generate responses that are helpful, convincing and easy to comprehend. Translate those responses to multiple languages in seconds and maintain grammatical accuracy with Sprinklr AI+.

Craft Quality Responses

Use historical data for context and personalization

Access customer data instantly. Learn about their preferences, previous concerns and past interactions to create highly relevant and personalized responses. 

Use historical data for context and personalization

Monitor the effectiveness of your responses

Revisit customer interactions to measure and improve your first contact resolution rates, customer satisfaction scores and team productivity.

Monitor the effectiveness of your responses

Additional Features of Sprinklr’s Unified Inbox

In-built Surveys

Send system-generated surveys directly to gather valuable feedback.

Emojis and GIFs

Humanize your responses with expressive emojis and GIFs.

Approval Workflows

Ensure on-brand responses by setting up approval workflows within your social inbox.

360° Context

Add metadata to every message to provide better context.

Quick Action Button

Save time by performing common tasks with the click of a button.

Response Templates

Respond quickly to your customers with ready-to-use response templates.

Everything the Sprinklr Social Self-Serve Plan offers

Omnichannel Publisher

Schedule and publish content across 6+ major social channels efficiently from a unified platform.

Calendar

Get a consolidated view of your social posts, events and campaigns and maintain complete control over your schedule. 

Asset Manager

Create, organize and distribute all digital assets across channels effortlessly from one place. 

Social Listening

Use integrated social listening to uncover crucial insights and lead with a customer-first social strategy.

Reporting

Get actionable insights into your social media performance across channels to create a successful strategy.

Why the biggest brands chose Sprinklr

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Sprinklr is the foundation of our social media strategy. It is our backbone.

Marc Duquesnoy

Social Media Performance Director

Read Full Story
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Sprinklr allowed the team to scale its social program to better understand customers and prospects, connect social to real-life experiences, and make the brand more recognizable around the world.

Erin McGee

Social Media Manager

Read Full Story
image

Sprinklr is the foundation of our social media strategy. It is our backbone.

Marc Duquesnoy

Social Media Performance Director

Read Full Story
Image

Sprinklr allowed the team to scale its social program to better understand customers and prospects, connect social to real-life experiences, and make the brand more recognizable around the world.

Erin McGee

Social Media Manager

Read Full Story

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