HomeSprinklr SocialINSIGHTS AND MONITORING
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SOCIAL MEDIA MONITORING PLATFORM

Truly understand your audience with social media listening and monitoring

Explore your audience’s interests and identify their needs to make data-driven decisions that truly make your customers happier.
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Leverage millions of unstructured social conversations to make informed decisions

Empower your brand with real-time insights for competitive benchmarking, crisis management and much more.

Unlock customer and competitor insights

Analyze customer conversations in real time and explore what they say about your brand and competitors with a simple search.

Unlock customer and competitor insights

Get the complete picture

Drill down and understand the root cause for variations in critical metrics.

Get the complete picture

Protect your brand reputation

Get real-time alerts on spikes in brand mentions, engagement and negative sentiments to proactively handle a potential crisis. 

Protect your brand reputation

Identify emerging trends to stay ahead

Connect better with your audience by leveraging AI generated top-themes to initiate conversations.

Identify emerging trends to stay ahead

Monitor discussions around specific keywords

Listen to customer conversations around your brand, industry and competitors across 10+ social and review channels.

Expand your social listening across multiple channels

Ensure every customer feels heard across 10+ social and review channels and never miss out on any critical insight.

Expand your social listening across multiple channels

Conduct query-based listening in seconds

Specify the keywords you wish to include or exclude during listening so you can focus on the insights that matter most to your brand.

Conduct query-based listening in seconds

Use filters to refine your listening insights

Get relevant insights faster by applying filters to your listening insights. Refine your data based on language, location and message type.

Use filters to refine your listening insights

Unlock actionable reports to improve your brand health

Monitor critical brand metrics, generate competitor reports and analyze your brand’s market position — all in real time from a single dashboard.

Create performance-driven social media strategies

Discover 10+ use-case-based brand reports to drive your social media strategy.

Create performance-driven social media strategies

Build a positive brand image in the media landscape

Access reports on your brand visibility, media coverage, sentiment analysis and brand reputation instantly to improve your brand health.

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Everything the Sprinklr Social Self-Serve offers

Omnichannel Publisher

Schedule and publish content across 6+ major social channels efficiently from a unified platform.

Calendar

Get a consolidated view of all your social posts, events and campaigns and manage your schedule with ease.

Asset Manager

Create, organize and distribute all digital assets across channels from one place effortlessly.

Reporting

Measure your performance across 10+ social channels and unlock actionable insights to create a performance-driven strategy.

Smart Inbox

Monitor and manage all your customer conversations across 10+ channels from a single inbox.