Sprinklr Social Cloud

Reach, engage, and listen to customers - at scale

Social is the foundation for customer experience management.

Every brand recognizes the practical value of social. It’s a publishing platform and a way to drive leads – it’s a channel.

But that’s just the tip of the iceberg. Social empowers businesses to reimagine their relationships with consumers. It offers an unprecedented opportunity to create more intuitive, personal, and human experiences – at scale.

Brands don’t need another tool to help them handle the proliferation of social channels. They need a new class of software, purpose-built for a social world.

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Report on your inbound and outbound campaigns in real time.

What’s included in the Sprinklr Commerce Cloud?

Social Publishing and Engagement

Increase collaboration – while reducing brand risk – by unifying all inbound and outbound social activities.

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Social Listening

Discover and dig into key trends about your brand, industry, competitors, and customers – both historical and real time.

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Display

Create consumable and engaging data visualizations to showcase content, harness real time trends, and tell compelling branded stories.

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Core Platform

Sprinklr’s Social Experience Core is the foundation of successful customer experience management.

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A unified approach to social media management.

With the Sprinklr Social Cloud, brands have a unified approach for reaching, engaging, and listening to customers across Facebook, Twitter, and dozens of other social channels.

  • Unify publishing, engaging, and reporting across 25+ social channels.
  • Drive cross-team collaboration with shared calendars.
  • Know what your customers are saying about you at any given moment in order to take immediate action.
  • Keep a pulse on key trends affecting your brand and industry – drawn from historical and real time conversations.
  • Reduce brand risk through automation and customizable workflows that ensure consistent customer communication.

See why Forrester named Sprinklr a leader in social media management solutions.

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