We are in the midst of a fundamental disruption in the relationships between brands and consumers. Empowered customers now have more information and insight on companies, than the companies themselves. Combine that with the emergence of social and mobile technology and a difficult truth emerges:
What others say about you carries far more weight than anything you can say about yourself.
The health of your brand depends on your ability to manage the customer experience at every enterprise touchpoint. Sales, Marketing, Customer Service, PR, Events, Crisis Management, and every other function must share a unified view of customers across hundreds of social channels. And no conversation can be left behind.
Sprinklr’s social relationship infrastructure helps you deliver consistently great customer experiences across every enterprise touchpoint.
Learn how Sprinklr improves: