• Master's in Public Administration, Aligarh Muslim University.

Social media customer service, Instagram strategy and analytics, social media CTAs, social engagement and growth, content editing.

Irfah Rehman is a freelance content writer and editor with more than 13 years of experience in content writing and editing. Driven by a passion for storytelling, she crafts compelling narratives that blend her personal experiences with the power of words. Her work for the Sprinklr blog centres on social media, spanning social media customer service, calls-to-action, Instagram post ideas, analytics, competitor analysis and follower growth, always with a focus on turning practical how-to topics into something readers can genuinely act on. That storytelling instinct runs deeper than her day job. Ifrah also writes short stories and reflective personal essays, and that creative range is exactly what gives her marketing content its warmth and readability.