Dileep Mallick

Content Editor, Sprinklr

A content professional with over 9 years of experience, Dileep is adept at content writing, editing, strategy, and design. He honed his editorial skills during his seven-plus year stint with Flipkart, an Indian e-commerce giant, where he also coached his writing team to deliver engaging and empathetic content. At ServiceNow, his last employer, he gained hands-on experience as an instructional designer and e-learning content developer. As far as hobbies go, Dileep’s a passionate singer-songwriter who plays the guitar and quite a few other instruments. His musical taste is wide-ranging from minimalistic ambient and pop to progressive rock and metal, as long as the “frequencies feel right.” A poet at heart, with a bent for the theatrical, he loves to seek out and appreciate the smaller, quainter things in life just as much as he likes to imagine the grander picture. 

The 5 killers of customer care on social and how to save the day for your customers and brand
Customer Service

The 5 killers of customer care on social and how to save the day for your customers and brand

Learn why social media is the platform for customer care and discover the top tools that can create meaningful customer relationships and boost brand loyalty.

Dileep Mallick
August 8, 2023