• Post Graduate Diploma in Management, NMIMS, India

Social media community management, social monitoring and reputation, customer service messaging and etiquette, customer service versus CX, social media strategy.

Ishita Nigam is a freelance content writer who moved into content full-time after a decade in B2B corporate sales. She began with her own blog, Salestors.com, and now writes across social media and customer service, covering everything from community management, social monitoring and online reputation to customer service messaging, email etiquette and CX fundamentals. That sales background gives her writing a practical, business-first grounding. Words are clearly her calling beyond the day job. Ishita is a published author of the Black Flames mystery-thriller series and the poetry collection Crawlers, and she loves to scribble poems and pen short stories in her free time. That storyteller's instinct is what makes even her how-to guides a pleasure to read.