![Customer Service Glossary: 38 Common Terms, Definitions & Jargon](https://images.ctfassets.net/ukazlt65o6hl/48XJwFpVx9z0gaUMHnGCBx/5928532ca1eb1f97f20e4014b20c1f4d/featured_image.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Check out this glossary of customer service terms, definitions & jargon to get a solid foothold in this ever-evolving domain. Read about metrics, tools and roles.
Ishita Nigam
February 12, 2024
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Learn the definition of contact center dashboards, their benefits and types and how their focus and purpose differ. Discover the top metrics tracked.
Ishita Nigam, Jayadeep Subhashis
February 6, 2024
![Customer Service Messaging — Templates, Tips & Tools](https://images.ctfassets.net/ukazlt65o6hl/2H37vefhIB22PgXky878gA/571ccfe639d95af2657395ee10263401/Featured_image.png?w=750&h=400&fl=progressive&q=70&fm=jpg)
Customer service messaging has an astounding open rate, making it a powerful touchpoint to reach, engage and delight customers. Are you utilizing it fully?
Ishita Nigam
February 1, 2024
![10 Proven Social Media Tactics for 2024](https://images.ctfassets.net/ukazlt65o6hl/385QCIH43A2ajtleasBwqA/ae876e423b9c8c80130f5bb70565d4dd/Banner_SM_Tactics.png?w=750&h=499&fl=progressive&q=70&fm=jpg)
Read this blog to learn about 10 proven social media tactics that can help scale up your business.
Ishita Nigam
February 1, 2024
![Important social media guidelines to set up for your employees](https://images.ctfassets.net/ukazlt65o6hl/7GIZEp5rgImvizNjGS4qUh/97dbefa8ae0b4b98c1fe37aa6469471f/Banner_image.png?w=750&h=393&fl=progressive&q=70&fm=jpg)
Learn about social media guidelines, how to create them, what their benefits are for your employees and how they differ from social media policy.
Ishita Nigam
January 16, 2024
![How to Deal with Angry Customers: 19 Proven Tips](https://images.ctfassets.net/ukazlt65o6hl/6pTZMqhpRZVl6hOwwb9Rvo/9d2c27697c04af45320ffe946e28a6bd/Banner_Image_How_to_handle_angry_customers.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Explore reasons for customer frustration and become proficient in 19 tried-and-true techniques for dealing with angry customers and also learn what to avoid.
Ishita Nigam, Jayadeep Subhashis
December 21, 2023
![13 Golden Customer Service Email Etiquette to Remember](https://images.ctfassets.net/ukazlt65o6hl/5s40wSBun7efWPvJQMhF8R/2162e0cf5d3a03cb88a68e549d653d8e/Banner_Image_13_Golden_Customer_Service_Email_Etiquette_to_Remember.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn about essential customer service email etiquette the modern customer expects brands to follow and the email mistakes to avoid at all costs.
Ishita Nigam
December 21, 2023
![Customer service vs. Customer Experience: Key Differences](https://images.ctfassets.net/ukazlt65o6hl/2fGjwp3Op7ZtJi5uFXjvFV/6c7853a1372bbce00c0189d498526dc1/Banner_Image_Customer_Service_vs._Customer_Experience.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn the critical differences between customer experience and customer service, understanding their definitions, key components and tips to improve each.
Ishita Nigam, Jayadeep Subhashis
December 20, 2023
![The 5 types of social media content that work best in 2023](https://images.ctfassets.net/ukazlt65o6hl/52iCwk1Ap9v2JkfgHLgnII/8421e908fa7b242ff40f207fdda4881c/Banner_image-5.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn more about the 5 different types of social media content, their significance, how to create them and the best platforms for each.
Ishita Nigam
December 3, 2023
![How to make your social media posts more accessible](https://images.ctfassets.net/ukazlt65o6hl/2xdwuwOpeVlHRHHj6bLNRW/e8eaf32127d91ea84509d003e72d5ee1/Banner_image-3.png.jpeg?w=750&h=500&fl=progressive&q=70&fm=jpg)
With 2.8 billion people active on social media, it’s clear just how important it is for brands to provide a great user experience across the digital landscape. But while brands may be posting engaging content, it may not be accessible for everyone to und…
Ishita Nigam
September 15, 2023
![How brands can use a social media monitoring strategy](https://images.ctfassets.net/ukazlt65o6hl/1P8Wdw4szrymVQJD7khFfG/05cc42dc7d66dd48f821ffc2e7882f03/Banner_image-4.png?w=750&h=563&fl=progressive&q=70&fm=jpg)
Learn about the importance of a social media monitoring strategy for your brand and how to create one.
Ishita Nigam
September 5, 2023
![How should brands manage their online reputation](https://images.ctfassets.net/ukazlt65o6hl/4iCz8bLKAfMhdfGjYxDzdz/65a027bd43d1d98dfffe5639f0830fa8/Header_Image.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn what online brand reputation is, why it is important, how to create a positive brand reputation and manage it, and how to deal with a negative reputation.
Ishita Nigam
July 17, 2023