Check out this glossary of customer service terms, definitions & jargon to get a solid foothold in this ever-evolving domain. Read about metrics, tools and roles.

Learn the definition of contact center dashboards, their benefits and types and how their focus and purpose differ. Discover the top metrics tracked.

Customer service messaging has an astounding open rate, making it a powerful touchpoint to reach, engage and delight customers. Are you utilizing it fully?

Read this blog to learn about 10 proven social media tactics that can help scale up your business.

Learn about social media guidelines, how to create them, what their benefits are for your employees and how they differ from social media policy.

Explore reasons for customer frustration and become proficient in 19 tried-and-true techniques for dealing with angry customers and also learn what to avoid.

Learn about essential customer service email etiquette the modern customer expects brands to follow and the email mistakes to avoid at all costs.

Learn the critical differences between customer experience and customer service, understanding their definitions, key components and tips to improve each.

Learn more about the 5 different types of social media content, their significance, how to create them and the best platforms for each.

With 2.8 billion people active on social media, it’s clear just how important it is for brands to provide a great user experience across the digital landscape. But while brands may be posting engaging content, it may not be accessible for everyone to und…

Learn about the importance of a social media monitoring strategy for your brand and how to create one.

Learn what online brand reputation is, why it is important, how to create a positive brand reputation and manage it, and how to deal with a negative reputation.