![How Does NLP Elevate Your Customer Service?](https://images.ctfassets.net/ukazlt65o6hl/2B1NZwoDf8Uu3kcQ8mNcQg/53ae6adc29bccf33ecf5bf367b205160/Feature_image__1_.jpeg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Explore the impact of natural language processing in customer service. Understand how NLP automates natural conversations for better customer support.
Surbhi Nahata, Aksheeta Tyagi
March 19, 2024
![11 Ways to Combine the Power of Customer Service and Marketing](https://images.ctfassets.net/ukazlt65o6hl/zLUjPqovaNUQGNhRSEzJW/a37ebc101a7cbb9a3c2853a2444b4427/AdobeStock_86712588__1_.jpeg?w=750&h=526&fl=progressive&q=70&fm=jpg)
Customer service and marketing can work together to optimize content development, personalized messaging, retargeting, proactive engagement and more.
Surbhi Nahata
March 4, 2024
![How to Motivate Call Center Agents: 11 Tips](https://images.ctfassets.net/ukazlt65o6hl/2VzEbwA0iXdwLTtZjPMbQy/1b714f8c5d6a74d093a124078516a9f3/motivate_call_center_agents_featured.jpg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Motivated call center agents deliver better customer experience and boost revenue. Here are 11 effective ways to motivate your call center agents.
Surbhi Nahata
February 16, 2024
![What Is Customer Service Mindset: Learn from Experts](https://images.ctfassets.net/ukazlt65o6hl/4VyD8EecbCsoFlDSN8pOFR/f8f1a431e9cce7ad27cbc86295cfad1e/Featured_image.png?w=750&h=439&fl=progressive&q=70&fm=jpg)
Developing a customer service mindset starts with a top-down approach toward customer centricity. Here are ten proven tips from customer service stalwarts.
Surbhi Nahata
February 12, 2024
![Call Center Reporting Guide for Businesses](https://images.ctfassets.net/ukazlt65o6hl/9c5THbnUKmwvNWLGPAm4Y/c71f874729d99ec594e089614b216d8e/Feature_Banner_Call_Center_Reporting.png?w=750&h=422&fl=progressive&q=70&fm=jpg)
Call center reporting is the process of collecting, analyzing and presenting data related to call center performance and customer interactions. Learn more here.
Surbhi Nahata, Jayadeep Subhashis
February 8, 2024
![Top 11 Customer Engagement Metrics You Must Track](https://images.ctfassets.net/ukazlt65o6hl/TPuFuT9djUA8xX6t9Fvoq/b31f66ead7a421f6b8e9047a14fa7444/Banner_Image_Top_11_Customer_Engagement_Metrics_to_Track_in_2023.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn the key customer engagement metrics in 2024, their business significance and how to calculate them with examples. Read more.
Surbhi Nahata, Jayadeep Subhashis
February 2, 2024
![8 Pillars of Good Customer Service](https://images.ctfassets.net/ukazlt65o6hl/56UJTwceFKB3VFxTSaEYT7/718c82288259fb8cce54ad5dab63d402/Feature_Banner_8_Customer_Service_Pillars.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Discover the eight pillars of customer service. Learn what differentiates a regular customer service interaction from a good customer service instance.
Jayadeep Subhashis, Surbhi Nahata
February 2, 2024
![Calculating Call Center Service Level – A Detailed Guide](https://images.ctfassets.net/ukazlt65o6hl/32G5hvzRRyQ8scUz2fFmD3/828eec32ee7ada2d24cbd65c34d03ea6/Banner_Call_Center_Service_Level.jpeg?w=750&h=369&fl=progressive&q=70&fm=jpg)
The call center service level measures a call center's efficiency and responsiveness in responding to incoming customer requests within the specified time.
Surbhi Nahata, Jayadeep Subhashis
February 1, 2024
![How to Improve Your Call Center Efficiency](https://images.ctfassets.net/ukazlt65o6hl/2hLFKFMb8c8Dw8SkLaL4KO/9649603aa26d9cb8d957a4636861df73/call_center_efficiency_featured.jpg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Improve your call center efficiency with these practical tips and tactics that allow you to serve more callers with restricted workforce and resources. URL: blog/call-center-efficiency
Surbhi Nahata
February 1, 2024
![19 Benefits of Chatbots for Businesses in 2023-24](https://images.ctfassets.net/ukazlt65o6hl/49QLu7L7zxZI7vbG9XHQMp/0ae1306fd2ea90d3badf62ee148ccac1/Benefits_of_chatbots_Featured.jpg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Read about the benefits of chatbots and how they help enhance customer service, save costs and amplify customer engagement for businesses all over.
Surbhi Nahata
December 27, 2023
![Social Media Statistics: 100+ Facts on Social Media Users](https://images.ctfassets.net/ukazlt65o6hl/6xE8n8c8zXiTGdD7ihW3uD/0bba3e28fdb8e52c9b61adf47adfc2d4/Banner_image-5.png?w=750&h=482&fl=progressive&q=70&fm=jpg)
Discover 100+ social media usage statistics for valuable insights into trends, demographics and the digital landscape.
Surbhi Nahata
December 3, 2023