Ring Central Alternatives: Top 7 Competitors in 2025

When evaluating top UCaaS providers, RingCentral frequently ranks among the leading names thanks to its robust VoIP capabilities. However, as businesses expand and communication demands evolve, a platform that once worked well may no longer be the ideal fit. You might be encountering issues like performance inconsistencies, limited integration options, or an overreliance on voice communication—factors that could make RingCentral less aligned with your current needs.

If RingCentral’s feature set isn’t delivering the value you expected or feels overly complex, considering alternatives could be a smart move. Maybe you're in search of more adaptable pricing, stronger third-party integrations, or a more intuitive, ready-to-use interface.

Whatever your motivation, choosing the right communication tool is crucial for keeping workflows seamless and efficient. In this blog, we’ll explore a range of RingCentral alternatives, highlighting key decision-making factors like cost, features, and customer feedback.

Why consider alternatives to RingCentral

While RingCentral has established itself as a heavyweight in the unified communications arena, offering a suite of tools for phone, video and messaging services, it’s not without its drawbacks. Here’s a deep dive into why businesses might be on the lookout for alternatives:

1. User experience, usability and reliability

Despite being a long-standing player in the market, RingCentral’s user interface has not significantly evolved, retaining an early 2000s aesthetic. User reviews often describe it as clunky and hard to use, which means businesses may end up wasting money on a service that employees find difficult to navigate and utilize effectively.

Apart from that, RingCentral’s reliance on just two U.S. data centers can lead to increased call latency and reduced redundancy. New users often report difficulties navigating the platform’s administrative features and switching between the web and desktop apps, leading to a steeper learning curve and potential inefficiencies in daily operations.

2. Slow customer service

Customer service is a critical component of any business solution and RingCentral has received mixed reviews in this area. Issues range from hard-to-reach account managers and billing or renewal concerns to slow support response times. Some users have reported waiting weeks for a response, which can be incredibly frustrating and disruptive to business operations.

As one of the users shared their experience on Trustpilot:

Absolutely terrible customer service. I was placed on hold waiting for an agent for an excessively long time. I could hardly understand the agent and was then transferred to another agent who could not provide a good reason why calls to my RingCentral were not being forwarded. We paid for months of service without any calls being forwarded, wasting a lot of time and money for nothing. To top it off, we were told there would be a cancellation fee. What a rip-off for a new startup nonprofit.

3. Cost concerns

For many small businesses, RingCentral’s pricing can be a significant hurdle. With monthly costs ranging from $30 to $45 per user, expenses can quickly escalate, especially for teams with basic communication needs. The additional costs for toll-free minutes, local numbers, webinar licenses and vanity numbers can further strain budgets. Many small businesses find themselves paying for advanced features like analytics and API access that they rarely use, making RingCentral less cost-effective for their specific needs.

4. Limited texting capabilities

RingCentral offers unlimited texting only in USA and Canada which could be a major limitation for businesses functioning across the globe. Also, the SMS and MMS capabilities provided are limited in terms of volume and functionality compared to other platforms like Nextiva. Due to this organizations that want to send bulk messages or want to deploy advanced texting features like automated responses and detailed analytics might want to look beyond RingCentral and get a better alternative.

If any of these reasons resonate with you, it’s worth considering alternatives that may offer a more cost-effective, user-friendly or scalable solution for your business. Let’s look at seven of them in the next section.

Top Seven Alternatives to RingCentral

While this list isn’t exhaustive, we’ve sifted through countless aggregator sites and user reviews to bring you the best RingCentral alternatives in 2025. By analyzing real-world feedback and expert opinions, we’ve put together a selection of communication platforms that stand out for their unique features, pricing and overall performance. This list will help you find the right solution that aligns with your business needs without the hassle of endless research.

Based on our research, here’s a list of the top seven RingCentral competitors' businesses can prefer:

• RingCentral Alternative #1: Vonage
• RingCentral Alternative #2: 8x8
• RingCentral Alternative #3: Ozonetel
• RingCentral Alternative #4: Nextiva
• RingCentral Alternative #5: Dialpad
• RingCentral Alternative #6: Zoom Phone
• RingCentral Alternative #7: Grasshopper

RingCentral Alternative #1: Vonage

Overview: Vonage is a leading provider of cloud communications services, offering a wide range of solutions for businesses of all sizes. The company specializes in unified communications, contact centers and communications APIs. Vonage’s services are designed to enhance business communications through voice, messaging, video and data capabilities.

Vonage has established itself as a significant player in the market, known for its flexibility, scalability and reliability. The company uptime reliability is a critical factor for businesses that require consistent and dependable communication services.

🚀 Prominent features

• VoIP phone service: High-definition voice calls over the internet.
• AI-powered analytics: Real-time transcription, sentiment analysis and actionable insights.
• Video conferencing: HD video calls with screen sharing and recording capabilities.
• Messaging: SMS, MMS and group messaging.
• Call recording: Automatic and manual call recording options.
• Voicemail transcription: Converts voicemails to text for easy reading.
• Auto attendant: Automated call routing to ensure calls reach the right person.
• Integrations: Seamless integration with platforms like Slack, Microsoft Teams, Zendesk and more.

Overall verdict

Vonage Business Communications offers a comprehensive suite of features suitable for businesses of all sizes, praised for its ease of use, reliable call quality and integration capabilities. The platform’s HD calling, texting features, and robust reporting tools are notable, with a 99.999% uptime ensuring consistent performance.

However, some users report issues with customer service and occasional call quality problems, and it can be perceived as expensive. Potential buyers should evaluate if the pricing fits their budget, consider the ease of transitioning from existing tools, ensure sufficient integrations and assess the availability and quality of customer support. Overall, Vonage is a strong contender for those seeking a reliable and feature-rich communication platform, though those prioritizing cost-effectiveness and exceptional customer support might explore other options.

💪 Strengths

Its reports, features, HD calling, application and web app are all excellent. They have great and optimized versions for desktop, mobile and laptop. The texting feature is good. Tracking call records in various terms is really good. The reports are very detailed. Texting features are also good. Source: G2

👎Areas of improvement

Recently, we have been having issues with their texting system due to some compliance parts, but their team is actively working to resolve it. Source: G2

Pricing Information:

• Contact center plans: Prices start as low as $0.011 per minute for voice services.
• Unified communication plans: Prices start as low as $0.012 per delivered message for messaging services.

For detailed pricing on other APIs and services, check with the vendor.

RingCentral Alternative #2: 8x8

Overview: 8x8 is a leading provider of cloud-based communication and collaboration solutions, offering a comprehensive suite of services that include voice, video, chat and contact center solutions. Founded in 1987 and headquartered in Campbell, California, 8x8 has evolved from a VoIP service provider into a robust platform that supports businesses of all sizes. The company is recognized for its reliability and innovation, serving diverse industries such as healthcare, education, manufacturing and financial services. 8x8 competes with other major players like RingCentral and Zoom, positioning itself as a versatile and advanced communication solution.

🚀 Prominent features

8x8 offers a wide range of features designed to enhance business communications:

1. VoIP phone service: High-definition voice calls over the internet
2. AI-powered analytics: Real-time transcription, sentiment analysis and actionable insights
3. Video conferencing: HD video calls with screen sharing and recording capabilities
4. Messaging: SMS, MMS and group messaging
5. Call recording: Automatic and manual call recording options
6. Voicemail transcription: Converts voicemails to text for easy reading
7. Auto attendant: Automated call routing to ensure calls reach the right person
8. Integrations: Seamless integration with platforms like Slack, Microsoft Teams, Zendesk and more

Overall verdict

8x8 provides a robust and versatile communication solution that integrates voice, video and messaging into a single, user-friendly platform. Its excellent call quality and responsive customer support make it a strong contender in the market. However, some users have reported reliability issues and a complex initial setup process, which can be a concern for businesses that require seamless and consistent communication. Despite these drawbacks, 8x8’s comprehensive feature set and integration capabilities make it a compelling choice for businesses looking to enhance their communication infrastructure.

Customer testimonial

💪 Strengths

“8x8’s all-in-one collaboration platform is incredibly versatile and user-friendly. The integration of voice, video and messaging into a single app has significantly improved our team’s productivity and communication. The call quality is excellent and the customer support is responsive and helpful.” Source: G2

👎 Areas of improvement

“While 8x8 offers a comprehensive set of features, the system can sometimes be unreliable. There have been instances of call drops and connectivity issues, which can be disruptive during important business communications. Additionally, the initial setup and configuration can be somewhat complex and time-consuming.” Source: G2

Pricing Information:

8x8 offers several pricing plans to cater to different business needs:

• X2 plan: $24 per user per month (billed annually) or $28 per user per month (billed monthly).
• X4 plan: $44 per user per month (billed annually) or $50 per user per month (billed monthly).
• X6 plan: $85 per user per month.
• X7 plan: $110 per user per month.
• X8 plan: $185 per user per month.

Dialpad Alternative #3: Ozonetel

🚀Key features

• Consolidated agent dashboard that seamlessly integrates with CRM data for personalization
• Range of outbound communication tools like IVR, predictive and power dialers
• Advanced customization possible with open APIs

Customer testimonials

💪 What works best

“The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer feature. We can connect customers with another executive in a hassle-free way.” Source

💡What could be better

“When connectivity issues arise, Ozonetel's support team might not always resolve them promptly” Source

Verdict: Ozonetel is a good option for businesses looking to enhance customer service and sales. It helps manage high call volumes smoothly and supports customer engagement across SMS, web chat, Facebook and WhatsApp. While setting up the IVR can be a bit challenging and response times from support can vary, the overall flexibility and multi-channel reach make it a reliable choice for those prioritizing effective communication and call management.

Price: Need-to-know basis

RingCentral Alternative #4: Nextiva

Overview: Nextiva is a prominent player in the cloud communications space, offering a unified communication platform that rivals industry leaders like RingCentral. Founded in 2008, Nextiva has rapidly grown and is recognized for its innovative solutions and customer-centric approach. The platform integrates VoIP, video, chat and CRM tools, making it a comprehensive solution for businesses looking to streamline their communications.

Nextiva’s strong market position is bolstered by its commitment to providing reliable and scalable communication solutions. It competes directly with RingCentral by offering a robust set of features and competitive pricing, making it an attractive alternative for businesses of all sizes.

🚀 Prominent features

Nextiva offers a wide array of features designed to enhance business communications and productivity:

1. VoIP phone service: High-definition voice calls over the internet
2. NextivaONE app: A mobile app that turns your device into a virtual office
3. Unlimited calling: Within North America, with no per-minute charges
4. Business text messaging: Unlimited messaging via the NextivaONE App
5. Web conferencing: Unlimited web conferencing capabilities
6. Team chat: Secure messaging, screen sharing and video calls
7. Number porting: Keep your existing phone number when switching to Nextiva
8. Local and toll-free numbers: Options to get local or toll-free numbers at no extra cost
9. Automation builder: Tools for automating workflows
10. Analytics and reporting: Comprehensive analytics and reporting features

Overall Verdict

Nextiva presents a strong alternative to RingCentral, particularly for businesses seeking a comprehensive and customer-focused communication solution. While it offers many similar features to RingCentral, such as VoIP services, video conferencing and team chat, Nextiva stands out with its exceptional customer support and user-friendly interface. However, some users have noted reliability issues, which can be a concern for businesses that require consistent performance. Despite this, Nextiva’s competitive pricing and robust feature set make it a compelling choice for companies looking to enhance their communication infrastructure.

Customer testimonial

💪 Strengths

“Nextiva’s customer support is top-notch. They are always available to help and resolve issues quickly. The platform itself is very user-friendly and has a lot of features that make managing communications easy.” Source: G2

👎Areas of improvement

“While Nextiva offers a lot of features, the system can sometimes be unreliable. There have been instances where calls drop or the system lags, which can be frustrating during important business communications.” Source: G2

Pricing Information:

For small businesses-

• Digital Plan: Starts at $20 per user per month (billed annually) or $25 per user per month (billed monthly).
• Core Plan: Starts at $30 per user per month (billed annually) or $35 per user per month (billed monthly).
• Engage Plan: Starts at $40 per user per month (billed annually) or $50 per user per month (billed monthly).
• Power Suite: Starts at $60 per user per month (billed annually) or $75 per user per month (billed monthly).

For enterprise-level businesses:

• Enterprise plan: Starts at $31.95 per user per month.
• Enterprise contact center: For high-volume customer contacts, pricing starts at $129 per agent per month.

These plans include advanced features such as customer journey orchestration, automation, customizable intelligent and skills-based routing, unified customer context and a lite CRM.

RingCentral Alternative #5: Dialpad

Overview: Dialpad is an AI-powered business communications platform that unifies various forms of communication into one app. Founded in 2011 and headquartered in San Ramon, California, Dialpad offers solutions for voice, video, messaging and meetings, all integrated with AI capabilities. The platform is designed to enhance productivity and collaboration for businesses of all sizes. Dialpad is recognized for its innovative approach and has partnerships with major companies like Google and T-Mobile. It competes with other major players in the market such as RingCentral and Zoom, positioning itself as a versatile and advanced communication solution.

🚀 Prominent features

Dialpad offers a comprehensive suite of features to streamline business communications:

1. VoIP phone service: High-definition voice calls over the internet
2. AI-powered analytics: Real-time transcription, sentiment analysis and actionable insights
3. Video conferencing: HD video calls with screen sharing and recording capabilities
4. Messaging: SMS, MMS and group messaging
5. Call recording: Automatic and manual call recording options
6. Voicemail transcription: Converts voicemails to text for easy reading
7. Auto attendant: Automated call routing to ensure calls reach the right person
8. Integrations: Seamless integration with platforms like Slack, Microsoft Teams, Zendesk and more

Overall verdict

Dialpad provides a robust and innovative communication solution, particularly noted for its AI-powered features like real-time transcription and sentiment analysis. These tools help streamline workflows and enhance productivity, making it a strong contender in the market. However, some users have reported issues with call quality, which can be a concern for businesses that rely heavily on consistent and clear communication. Despite this, Dialpad’s intuitive user interface and comprehensive feature set make it a compelling choice for businesses looking to modernize their communication infrastructure.

Customer testimonial

💪 Strengths

“Dialpad’s AI-powered features, such as real-time transcription and sentiment analysis, are incredibly useful. They help streamline our workflows and improve productivity. The user interface is also very intuitive and easy to navigate.” Source: G2

👎Areas of improvement

“While Dialpad offers many advanced features, the call quality can sometimes be inconsistent. There have been instances where calls drop or the audio quality is poor, which can be frustrating during important meetings.” Source: G2

Pricing Information:

Dialpad offers several pricing plans to cater to different business needs:

• Standard plan: $15 per user per month (billed annually) or $23 per user per month (billed monthly).
• Pro plan: $25 per user per month (billed annually) or $35 per user per month (billed monthly).
• Enterprise plan: Custom pricing based on specific business requirements.

RingCentral Alternative #5: Zoom Phone

Zoom Phone is a cloud-based VoIP phone service that integrates seamlessly with Zoom’s suite of communication tools. Positioned as a leader in the Unified Communications as a Service (UCaaS) market, Zoom Phone leverages AI to enhance voice communications, offering a reliable and scalable solution for businesses of all sizes. Recognized by Gartner as a leader in the 2023 Magic Quadrant for UCaaS, Zoom Phone is trusted by millions of users worldwide.

🚀 Prominent features

• AI-powered voice communications: Enhances call quality and provides features like post-call summaries and voicemail task extraction
• Global phone coverage: Supports secure voice calls across all devices with standards-based SIP over TLS 1.2 and AES 256-bit encryption
• Unified platform: Integrates phone, chat, meetings and more, reducing friction across workflows
• Centralized admin portal: Simplifies user management, permissions and service performance monitoring
• Voicemail prioritization: Helps organize urgent voicemails efficiently
• Team SMS summary thread: Provides concise overviews of team SMS threads

Overall verdict

Zoom Phone offers a robust set of features that cater to both small businesses and large enterprises. Users appreciate its ease of use, reliability and integration capabilities with other Zoom products. The platform excels in providing a seamless communication experience, making it a strong contender in the unified communications market.

However, some users have noted concerns regarding privacy and security, which Zoom has been actively working to address. Additionally, while the interface is generally user-friendly, there are occasional issues with support responsiveness.

💪 Strengths

“Zoom Workplace is awesome. We are mainly using the contact center feature and it has improved our call center in a big way by adding features like AI and integration to our ticketing system.” - Source: G2

👎Areas of improvement

“Recently, we have been having issues with their texting system due to some compliance parts, but their team is actively working to resolve it.” - Source: G2

Overall Verdict

Zoom Phone is a robust and versatile VoIP solution that excels in enhancing call center operations with advanced AI features and seamless integration capabilities. While there are some compliance-related issues with the texting system, the proactive approach of the support team in addressing these concerns demonstrates their commitment to continuous improvement. Overall, Zoom Phone is a reliable choice for businesses looking to modernize their communication infrastructure.

Pricing Information:

• Zoom Phone Metered: $10 per user per month
• Zoom Phone Regional Unlimited: $15 per user per month
• Zoom Phone Global Select: Custom pricing based on specific needs

RingCentral Alternative #7: Grasshopper

Overview: Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. Founded in 2003, Grasshopper has grown to serve over 350,000 entrepreneurs, providing them with a professional phone system that works on their existing devices. Grasshopper is positioned as a cost-effective and user-friendly solution in the market, making it easier for small businesses to manage their communications without the need for additional hardware.

🚀 Prominent features

1. Business texting: Send and receive text messages on your business number.
2. Call forwarding: Route business calls to your personal phone or another team member.
3. Voicemail transcription: Get your voicemails transcribed and sent to your email.
4. VoIP/Wi-Fi calling: Make and receive calls using your internet connection.
5. Simultaneous call handling: Handle multiple calls at the same time without busy signals.
6. Virtual fax: Receive faxes as PDF attachments in your email.
7. Extensions: Provide employees or departments with their own extensions.
8. Custom greetings: Use professional voice talent for your business greetings.

Customer testimonials

💪 Strengths

Grasshopper was very user-friendly. It was easy to use, and we rarely needed to contact customer support. We used it for a few years and were very satisfied. The implementation was straightforward, and we appreciated that we could use it both on a landline/VOIP and through the Grasshopper app for on-the-go access. Overall, the Grasshopper app is slightly better than our current solution. Source: G2

👎Areas of improvement

The downside was that we grew rather quickly and needed to switch to another provider to meet our needs. Otherwise, we would have stayed. Additionally, I believe our new provider offers better perks for using an 800 number. Source: G2

Pricing Information:

• Solo: $29 per month, includes 1 number and 3 extensions.
• Partner: $49 per month, includes 3 numbers and 6 extensions.
• Small Business: $89 per month, includes 5 numbers and unlimited extensions.

How to evaluate platforms like RingCentral

Selecting the right communication platform is a high-impact decision, one that goes beyond surface-level features and pricing tiers. As enterprise needs evolve so should your evaluation criteria. Whether you're benchmarking RingCentral or assessing alternatives, it's essential to adopt a structured, business-aligned approach that prioritizes long-term scalability, seamless integration, and measurable outcomes. In this section, we outline the key steps every organization should follow when comparing UCaaS solutions like RingCentral.

1. Assess company size and requirements

Ensure the platform can grow with your business. Solutions like Sprinklr offer robust features like AI-powered insights and omnichannel support that scale from small teams to large enterprises. Check if the platform supports the number of users you require, including options for expansion.

2. Consider budget constraints

Compare pricing models and choose a platform that fits within your budget while meeting your needs. Evaluate both initial costs and long-term value. Be aware of any additional fees for add-ons or extra features.

3. Match specific use cases

Identify your primary needs — whether it's call management, team collaboration or advanced analytics. Look for platforms with features tailored to your specific use cases. Ensure the platform integrates well with your existing systems and workflows.

For instance, Isabelle Garson who transitioned from a video store clerk to the social media manager for Cookies, successfully unified brands, agencies and people using Sprinklr Service. This platform helped streamline their customer service operations, providing a seamless experience across various channels.

4. Evaluate growth plans

Choose a platform that adapts to your evolving business needs and technological advancements. Stay informed about future trends like generative AI-powered customer service Look for platforms that regularly update their features and offer innovative solutions to stay ahead of the curve.

Sprinklr Service: One Platform, Limitless Possibilities Beyond RingCentral

When looking for a RingCentral alternative, think beyond just the basics. It’s not just about saving money; you need a solution that’s intuitive, feature-rich, and ready to scale with your business, without adding complexity or cost.

Sprinklr Service works seamlessly with top UCaaS platforms like Vonage and Ozonetel, giving you an all-in-one communications solution with unmatched channel breadth and a proven track record of performance.

Built on a unified, AI-powered customer experience platform, Sprinklr breaks down barriers between channels, teams, and regions. It unifies your data, AI, and communication touchpoints into a tightly connected system, delivering a smooth, consistent experience for both your customers and your teams.

No more juggling multiple tools or managing fragmented customer journeys. Everything you need is in one place, making your operations simpler and your customer experience more powerful.

But don’t just take our word for it.

Sprinklr Service drives real, measurable impact.

Forrester thinks so. It has named Sprinklr Service a Strong Performer among 10 leading CCaaS players in Q2, 2025, based on current offering and future strategy. Read the full report here.

Experience the difference with Sprinklr Service by scheduling a demo today!