January 30, 2021 • 1 min read
This week kicked off with Diane Adams, one of my favorite people and an expert at creating amazing employee experiences. Then, a quick detour as we look at how a chicken dinner can help you change your mindset. And, finally, it’s back to digital transformation, with a deep dive into the Maturity Model, the ROI Model, and the Operations Model.
Episode #63: Tastes Like Chicken
Episode #64: How to Kickstart Your Digital Transformation Journey
Episode #65: How to Drive Epic Digital Transformation ROI
Episode #66: How to Master the Five Cs of Customer Engagement
We all say we’re customer centric, but are we really?
November 9, 2021 • 1 min read
That’s right. A whole year. 167 episodes, and we’re still going strong. In fact, we’re just getting started.
October 20, 2021 • 1 min read
It’s marketing day on the Unified-CXM Experience as we explore a gem of an advertising campaign.
October 18, 2021 • 1 min read