The world’s leading digital-first, proactive customer service experience.
90% of consumers look for immediate responses to service questions¹ – and voice systems can’t keep up. Sprinklr Service is the only digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across more than 30 channels and scale service with a human touch.
Sprinklr is trusted by the world's biggest brands
Built on the only AI-powered Unified-CXM platform.
Sprinklr Service is fuelled by the most advanced, sophisticated AI engine built for the enterprise – analysing billions of conversations in real time, identifying intent and sentiment, and routing customers to the right resource at the right time.
Connect with customers on 3x more channels.
Sprinklr Service’s AI identifies customer intent and sentiment, automatically creates support cases and routes them to the right agent with the right information.
Make your agents 30% more productive.
Help agents ramp up quickly and effectively with sequential prompts that guide them through the interaction, delivering step-by-step talking points and next-best actions to drive a better, more reliable customer experience.
Get real-time, actionable feedback.
Project the satisfaction of each customer interaction in the Agent Console in real time – so agents get live feedback, and supervisors get automatic notifications if the sentiment becomes too negative.
Find out more about Customer Satisfaction (CSAT)
Discover the most comprehensive digital-first solution.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%.
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours and 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Bring customer care into the digital age.
Engage at scale
Listen and engage customers across more than 30 digital channels, including social media, messaging and virtual communities – seamlessly blending public data with your exclusive private chat and email data to create a 360º view of customer needs.
Deliver great service, faster
Move conversations from IVR to lower-cost digital channels, where chatbots can handle routine issues or hand off seamlessly to agents, with AI prompts to help them deliver the best responses for each conversation.
Tap into purchase intent from public data sources and route those messages to reps to close the sale – enabling service, sales and marketing to come together and reach the right customers at the right time.
increase in first contact resolution
decrease in response time
working days saved by support teams
reduction in handle time
Sprinklr Insights is Top Rated on TrustRadius
“Sprinklr has helped us focus our social media strategy by presenting to us what our audience is talking about and what they care to see from our brand. We can use Sprinklr Insights to quickly and efficiently generate detailed and customizable presentations for our executives concerning brand health, competitor monitoring, the audience listening, and more.”
Sprinklr Service named Contact Center Leader in the G2 Summer 2023 Report
“Sprinklr is a powerful platform with various features. With their intelligent service such as automated conversation routing, real-time sentiment analysis, customer service improved far more than expected.”
Get the Essential guide to AI for customer service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Thank you for contacting us.
A Sprinklr representative will be in touch with you shortly.
Contact us for a customised demo of Sprinklr Service – and find out how it creates better customer experiences at every touchpoint.
Manage customer service across more than 30 digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimise your operations with automated speech and text analytics
Request a demo of Sprinklr Service
No need to fill out any forms — you're all set.