Training Content

Articles

(10)
RS
Introduction to Training Content

Training content plays a crucial role in enhancing the accuracy and relevance of AI Agent responses. Users can upload various content sources such as documents, FAQs, and knowledge articles. The AI Agent leverages this information using Retrieval-Augmented Generation (RAG) to deliver precise and con

Knowledge Base Article

 • 

Training Content

RS
Add Content Sources-Knowledgebase

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

 • 

Training Content

RS
Add Content Sources - Documents

When building an AI Agent, you can enhance its capabilities by providing it with relevant content sources. One effective method is to upload documents that the AI can reference to answer user queries accurately.Before proceeding, ensure you are familiar with the overall setup process for creating an

Knowledge Base Article

 • 

Training Content

RS
Add Content Source-Question Answer Pairs

When to Use Question-Answer PairsUse the Question-Answer Pairs feature to enhance your AI Agent with custom FAQs. This is especially useful when you want to provide specific responses to questions that aren't already addressed by existing content sources.Add Question-Answer PairsNavigate to the Trai

Knowledge Base Article

 • 

Training Content

RS
Managing Content :AI Agent

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:Content SourcesViewDetailsEditUpdateVersionActivate/DeactivateAdd TagsDownloadParsedFileDeleteKnowledge BaseYesNoNoYesYesYesYesDocumentYesNoY

Knowledge Base Article

 • 

Training Content

RS
Understanding Generative AI Responses: AI Agent

In this article, we will deconstruct the Generative AI response to understand the final output, sources fetched and referred and the metadata that we receive from the LLM.Process for Generating a Response by the LLMUser query → Sprinklr Rewords the query before performing search → Sprinklr performs

Knowledge Base Article

 • 

Training Content

RS
Source Metadata: AI Agent

In this article, we will illustrate the metadata provided against each of the file types once they are fetched.Note: To understand the Generative AI responses, refer to the article: Understanding Generative AI Responses.Types of sourcesKnowledge BaseFor content from a knowledge base, KB Article Name

Knowledge Base Article

 • 

Training Content

RS
Bulk Prediction: AI Agent

The bulk prediction feature enables you to run predictions for multiple queries at once using your AI Agents. It simplifies the process by handling large volumes of queries in a single step, saving time and effort while delivering results efficiently.Steps to Configure Bulk PredictionOn the Training

Knowledge Base Article

 • 

Training Content

RS
Writing Prompts for FAQ+

When creating prompts for AI agents, it's essential to ensure clarity, precision, and conciseness. This article discusses best practices for drafting high quality prompts.Key Considerations for Writing PromptsUse Bullet Points: Write your instructions in bullet points to ensure stricter adheren

Knowledge Base Article

 • 

Training Content

RS
Topic Control in Content Sources

Topic Control is a feature in Sprinklr's Content Sources Models that allows you to assign custom tags to specific content sources. These tags help the model focus its responses by narrowing the scope of reference materials, ensuring users get accurate, context-relevant answers. This improves both th

Knowledge Base Article

 • 

Training Content

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

Test Sprinklr AI Agent

Advanced concepts

Training Content

Skills

Sprinklr AI Agent Overview

Tasks

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas