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RS
Enable Custom Note on Request Status Updates

Custom Notes on request status updates enable Sprinklr users to collaborate with both internal and external requesters (requesters who do not have access to the Sprinklr platform). When creating request forms, users can now enable a toggle that will allow them to send a custom note through email and

marketing

Knowledge Base Article

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Request Management

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Create a Dynamic Widget using Guided Workflow in Care Console

Business problemEver wondered if there was an easy way to create a dynamic widget to show information in Care Console? We thought of it and decided to create the Guided Workflow runner.BenefitsEasy to create custom widgets in Care Console.Easily configurable so that any type and amount of informatio

Service

Knowledge Base Article

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Initiating a Guided Workflow

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Guided workflows through nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc. They are actionable and have button actions such as to open a guided workflow or a knowledge base arti

Service

Knowledge Base Article

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Initiating a Guided Workflow

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Manage your Requests

Learn how to manage your requests from the "My Requests" production dashboard.How it WorksClick the New Tab icon and go to Sprinklr Marketing > Marketing > Production Dashboards.From the Dashboard dropdown, go to Standard Dashboards and click on My Requests. Select the tab of the R

marketing

Request Forms

Requests

Knowledge Base Article

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Request Management

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Updated Article

Advertising

+2

Knowledge Base Article

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Supported Channel Actions

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How to Optimize Ads Based on their Comment Sentiment via Rules

Monitor your campaign performances closely, mitigate risks by getting insights about any negative sentiments on your posts and optimize your campaigns for better performance.​Social networks are the most influential medium for finding inspiration for purchases. What other people say about a business

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Optimization Rules Using Comment Sentiment

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

social

Knowledge Base Article

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Publishing in Facebook

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Hide chat when no. of chat agents is less than x

The chat icon for website visitors can be hidden based on agent availability to handle those chats. If the number of agents who are available to handle chats is less than a specified number, you can configure the chat icon to be hidden. Similar conditions can be applied for Manage unavailability of

Service

Knowledge Base Article

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Control Chat Visibility

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How to navigate to Request Forms?

Go to Launchpad Select the Sprinklr Marketing tab.Switch to the Marketing section.Under the Plan section, select Request Forms. A list view of the existing request forms on the environment will be displayed. From this screen, you can create new request forms or manage existing ones. ​

marketing

Request Forms

Knowledge Base Article

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Navigating to Request Forms

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Generate a call summary using Sprinklr AI+

RS
Refetch Expired Media in UGC

Issues Here are some of the issues related to the channel that have been identified: Media expiration: Media fetched using hashtag-based or keyword-based listening may expire at random intervals due to actions taken by Meta, causing issues in publishing where only the preview of the post is sent wit

social

Social - SES

UGC - SES

Knowledge Base Article

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Advanced Use Cases

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Profile Settings in Advocacy

Advocates can conveniently manage their account settings by accessing the profile page, accessible through the profile widget on the platform or within the Sprinklr Extend mobile app. This user-friendly interface provides advocates with a centralized location to oversee and customize various aspects

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

marketing

troubleshooting

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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Update the status of the tasks in bulk

Want to update the status of multiple tasks at once? This is easily possible with the application and usage of macros. This is easily possible with the application and usage of macros. By defining your macro appropriately and applying it on tasks, users can change the status of the selected tasks in

marketing

Task

Status Update

Task Management

+1

Knowledge Base Article

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Advanced Task

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Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Insights

Knowledge Base Article

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Web Sources

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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Getting Started with Product Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Dark Mode in Live Chat

Enhance your customers' experience by enabling dark mode in the Sprinklr Live Chat widget. Dark mode offers a visually appealing and modern look while improving readability and accessibility. It reduces eye strain in low-light environments, ensuring a comfortable browsing experience. The sleek

Service

Knowledge Base Article

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Dark Mode