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Using Cost & Rate Ads Benchmarks in Ads Manager Analytics

To Analyze Benchmarks in Ads Manager AnalyticsClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon alongside the desired Campaign.In the Edit window to the right, click Analytics from the far-

marketing

Knowledge Base Article

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Analyze Cost & Rate Benchmarks

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Frequently Asked Questions

Q) How to Send attachments larger than 10 MB?When sending an email from the Agent Console in the Engagement Dashboard, you can now include attachments that exceed 10 MB in size. However, instead of directly attaching the file, the attachment will be sent as a URL link. When the recipient clicks on t

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FAQs

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Getting Started for Workforce Managers

As a Workforce Manager, your role is crucial in ensuring that the right number of agents are available at the right times to meet service level agreements and maintain operational efficiency. This guide provides an overview of the key tasks you'll be managing.Manage Work Types and PresetsSet up

Service

Knowledge Base Article

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Getting Started for Workforce Managers

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User Auto Provisioning via SSO Login

Creating and managing users can be an effort-intensive process for admins, especially when the number of users is huge. Customers can leverage Sprinklr’s self-user creation capability known as Auto provisioning to save considerable time and effort in this process. ​If the customer has Single Sign-On

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Knowledge Base Article

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User Auto provisioning

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

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Knowledge Base Article

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Knowledge Base

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Getting Started for Supervisors

As a Supervisor, your role is vital in ensuring the smooth operation and management of the workforce. This guide provides an overview of the key tasks you'll be managing.Agent PreferencesThe Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable

Service

Knowledge Base Article

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Getting Started for Supervisors

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How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

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Knowledge Base Article

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BlueSky

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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Journey Facilitator - Email

In this article, you will learn how to create and analyze end-to-end customer journeys for Email channel using Journey facilitator.WorkflowImporting leads into Sprinklr - Gather valuable leads by importing contacts using Audience Profiles into Sprinklr to send the intended message on the supported c

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Knowledge Base Article

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Outbound Email

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

Service

Knowledge Base Article

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Ignore duplicate email

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Integrate Guided Workflow with Community

To integrate Guided Workflow with the Sprinklr community we need to follow the following steps - 1) Click the new tab icon. click Community Builder under Communities section. 2) Click on edit a community.3) Go to Page Layout section from the top.4) Edit the Case form widget, and choose the guided wo

Service

Knowledge Base Article

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Webform

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Inbound Case Report

Overview:This report provides metrics and dimensions which govern information about the case-level data from the time the case was opened/created in the system till the time the status of the case is closed. 'Case Number / Case ID' is Unique identifier of this report.Data Aggregation and F

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Knowledge Base Article

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Report Glossary

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About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

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About Link in Bio in Distributed

Link in Bio

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Knowledge Base Article

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Engagement (Distributed Admin)

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Suggest edits to a Stack Exchange question in Distributed

The Suggest Edits feature allows users to propose improvements to questions on Stack Exchange directly through the Distributed platform. This feature facilitates collaborative content enhancement, enabling users to refine and clarify questions, ensuring they are precise, well-formatted, and more lik

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Distributed

Social - SES

DST - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Set Collapsed Filters as Default in Distributed

In the Asset Manager, Engagement Columns, and Contacts windows, you can view the filters in the right pane, which appear long, as there are multiple options under each filter category. If you want an enhanced experience of using the filters, you can enable the collapsible filter capability. You can

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Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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How to Choose the Right SDK for Your App

Selecting the right SDK for your app development can be a complex decision, especially with multiple frameworks and platforms to consider. Sprinklr offers a range of SDKs tailored to different development environments, ensuring seamless integration with your app. The right choice depends on your exi

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Knowledge Base Article

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Frameworks Overview

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How to Configure a rule to prevent agents from making large changes in Canned Responses before replying?

How you can configure a rule to restrict agents from making large edits in the canned responses if the edits do not meet the accepted criteria.Sprinklr gives you the ability to stop an outbound message if changes made in the message fail the accepted criteria. This criterion can be configured based

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Permissions Required to Access Journey Facilitator

This article outlines the permissions needed to perform each step of a Journey.Permissions Required for Creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions Required for Audience ManagementTo create and manage A

Advocacy - SES

Social - SES

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Knowledge Base Article

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Journey Facilitator in Advocacy

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

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macro actions

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Knowledge Base Article

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Macros

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Response Compliance Overview

Introduction Since brands are engaging on multiple channels every day, this engagement should be compliant with the community guidelines to avoid crises for your brands and manage risk. The AI-powered legal compliance check ensures that each brand response adheres to - Brand Guidelines, Non-Profanit

Service

Knowledge Base Article

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Response Compliance