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Best Practices for Configuring an API in Conversational AI

Sprinklr's Conversational AI can seamlessly integrate with APIs, enabling real-time retrieval of information during conversations and assisting customers in resolving their queries.Prerequisites for Incorporating an API into Conversational AIA detailed description of the API inputs and outputsA

Service

Knowledge Base Article

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Configure an API in Conversation AI

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Approve/Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

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User Management

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Set Task Queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

Task

Task Rule

Rule Engine

Knowledge Base Article

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Task Rules

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How to Replace Ad Values in Ads Manager Pivot

SUMMARYThis article will cover the advanced Replace Value From Table capability which is a powerful tool that allows you to quickly edit and swap/replace values in seconds .Replace Value from ads manager pivotOn the Ads Manager Pivot window, hover over the Options icon alongside the desired ad enti

marketing

Knowledge Base Article

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Functionalities

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

+2

Knowledge Base Article

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Message Actions & Automation

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Voice Settings in Unified Routing

Voice settings let you configure and manage key capabilities required for handling calls within the system. This includes choosing a SIP profile to authorize agents, as well as setting up call handling behavior, agent availability, and VoIP preferences to support efficient operations. Additional con

Knowledge Base Article

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Setting up Skills

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

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Security

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Add Task in Kanban View

OverviewThere are multiple ways to add Tasks in Kanban view in Project Management. The first method is using the Add Task button which you can learn more about here. Specifically for Kanban view, you can also add a Task by clicking the + icon on top of each Task stack. Add Task to Kanban Stacks1.

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Introduction to Sprinklr Commerce

Virtual selling is the art of conducting sales interactions remotely, leveraging digital communication channels such as social media platforms, webchat, emails, etc. Instead of in-store meetings, sales professionals connect with customers from anywhere in the world, utilizing technology to showcase

Service

Knowledge Base Article

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Sprinklr Commerce Overview

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Advanced Filtering in Editorial Calendar

OverviewYou can use advanced filters to filter your Editorial Calendar for Campaigns, Sub-campaigns, Paid Initiatives, and Events according to customizable criteria or conditions. Advanced filters allow you to filter your Calendar using IF/AND/OR operators to set up complex rules. For example, you c

marketing

Knowledge Base Article

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Calendar Actions

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What are Pre-Publishing Rules?

Pre-Publishing rules are created to set Actions on post such as recalling a post, rescheduling to a future date, or to stop publishing any messages based on the condition setup. If a Pre Publishing rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up

marketing

Pre-Publishing Rules

rules

Rule Engine

Knowledge Base Article

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Pre-Publishing Rules

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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Use Account Rules​ to Filter Accounts based on Regex on Account Bio

The Regex on Account Bio feature adds an option to check for keyword list & regex on account bio in Account Rules. Within Account Rules, user can set actions based on regex for the account bio. This feature can be used to filter out account for particular keywords list. Steps To Use Rules​ to Fi

Account Rules to Filter Accounts based on Regex on Account Bio

Regex on Account Bio using Account Rules

social

Knowledge Base Article

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Introduction to Rule engine

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

marketing

Knowledge Base Article

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Advertising Channel Parity

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Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

Service

Knowledge Base Article

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Automated Transactions

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View Sprinklr Link in Bio Performance

This article provides you with the steps to view Sprinklr Link in Bio performance.Steps to view Sprinklr Link in Bio performanceClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, hover over the Options icon and select V

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Email Alerts for Content in Advocacy

You can set smart email alerts for the content you've created within the Rule Engine. This will make it easier to connect with your advocates by sending them weekly and monthly newsletters. This capability will increase your brand visibility, improve your brand recognition and provide you with

Publish Emails

Advocacy

Advocacy - SES

advocates

+6

Knowledge Base Article

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Enablements

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X Discovery - Search News

Search News helps you discover news stories by clustering related posts from X into unified narratives and enabling keyword-based search across recent discussions. It organizes scattered content into structured story clusters, helping you quickly identify key themes, track developments, and analyze

Knowledge Base Article

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X (Twitter)