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Resend User Activation Links

New user addition step includes activating your profile by clicking on the login link from your email. Sprinklr provides a way for you to remind them to activate, in case they forgot to do so. Admins can bulk trigger these emails as well. This article takes you through the steps of sending these use

social

Knowledge Base Article

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Getting started

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List of operators supported in Quick Search

Use advanced search operators to refine your search results in Quick Search and Research Query Dashboards.The following advanced search operators are supported in Quick Search –OperatorSyntaxDefinitionORSocial OR SprinklrSearch for messages that contain either "Social" or "Sprinklr&qu

Insights

Quick Search Operators

Quick Search

Knowledge Base Article

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How to use Quick Search?

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Asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

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Apply actions using asset macros

Apply macros on assets

Asset macros

Knowledge Base Article

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Asset classes with macros

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How to Use Filled Disposition Fields to Build Business Logic in ACW

OverviewThis article explains how supervisors and admins can use filled disposition fields from the After‑Call Work (ACW) Screen to create business logic in their ACW workflows.​A disposition plan defines the outcome of an interaction. When agents complete one or more disposition plans during ACW, e

Service

Knowledge Base Article

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How to build business logic on the basis of filled disposition in ACW

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Guided Workflow - Layout

OverviewThe Layout is a versatile tool designed to efficiently organize and distinguish content on the screen while maximizing space utilization. It includes features like a section divider for visually separating segments, enhancing clarity and flow. Additionally, it supports two-column and three-c

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Knowledge Base Article

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Guided Workflow Canvas

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Some Common Layouts

Depending on the ask, we can configure the Care Console layout into a 2-pane or a 3-pane layout which essentially means that there will be 2 columns for 2-pane layout i.e one column of the conversation Widget and another column of other widgets. Similarly, 3-pane layout gives 1 column to the convers

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Knowledge Base Article

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Some Common Layouts

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Supported Channel Actions

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Manage Records via IVR

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

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Knowledge Base Article

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IVR Use Cases

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Inbound message macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Message macros to messages to take multiple actions on a message the same way you can with other entity

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types of macros

Knowledge Base Article

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Asset classes with macros

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Notify authors: Change of parent message schedule date

Create an outbound rule to let users know regarding changes in schedule date of parent message to ensure that the variants do not get published before the parent message does. Once the rule is enabled, all the outbound messages satisfying the condition will have the selected actions initiated on it.

marketing

outbound rules

Rule Engine

Knowledge Base Article

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Outbound Rules

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Google RBM Account Addition

Notes: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.Brands can start messaging users using an RBM Agent, an entity that sends messages on behalf of a bran

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Knowledge Base Article

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Google RBM Account Addition

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Gallery Type Layouts

The following Gallery types outline the most common Gallery applications; you are not restricted to these templates as Galleries are fully customizable per your needs. Gallery Types Type Template Name Definition

experience:space

gallery layouts

Display - SES

cloud:commerce

+8

Knowledge Base Article

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Gallery

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Reporting of PII Masking

Note: This feature applies only to the Universal Message Masking template.You can now generate message-level reporting for the number of cases masked using the Masking Configuration in the Reporting Dashboard. This helps you evaluate template performance and test accuracy for debugging scenarios by

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Knowledge Base Article

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Masking Templates

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AHT Indicator on Call controls

The call controls shown to the agent's screen is a very powerful tool for the agent as it allows them to perform multiple functions. The timer running on the screen shows them the time they spent on the call.Business Use case Oftentimes contact centers have strict AHT’s which they want the agen

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Knowledge Base Article

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Additional Use Cases

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Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

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Knowledge Base Article

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Automated Transactions

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Create Country-Specific Knowledge Base Articles

Creating country-specific article variants allows you to deliver localized and culturally relevant content to audiences across different regions. By tailoring articles for specific countries while maintaining a shared base version ensure consistency while accommodating regional differences. This app

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Knowledge Base Article

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Create and Manage Articles

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

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Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Assign the Admin Role to an Advocate 

To assign on-site Admin roles to advocates based on their specific persona and responsibilities, we can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Admin Roles to Advocates(Admin)On-site admins can navigate to the Use

Advocacy - SES

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Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Insights

Knowledge Base Article

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Types of Widgets