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Inbound message macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Message macros to messages to take multiple actions on a message the same way you can with other entity

types of macros

Knowledge Base Article

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Asset classes with macros

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Guided Workflow Canvas

The guided workflow canvas serves as the builder's workspace, where you can add nodes to execute different actions. By placing and connecting these nodes on the canvas, you can visualize the flow of your guided workflow through a clear and intuitive diagram. Here are the key functionalities pro

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Guided Workflow Application Manager

For external guided workflows, you have the capability to integrate them into an application, providing a means to define and customize their styling. This allows you to tailor the appearance and visual elements of the guided workflows according to the specific branding or design requirements.To Add

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Send Text Asset via Auto-Response for WhatsApp Business

You can use a Text Asset Template when replying to WhatsApp messages in Agent Console by configuring it as an Auto-Response in Rule Engine. You can configure an auto-response rule by choosing a text asset reply template in Rule Engine. This will help you trigger automatic response to customer messag

Knowledge Base Article

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Trigger Bulk Campaigns

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Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

Knowledge Base Article

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Peer to Peer Chat

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CTI Troubleshooting Screens

These error screens help users and administrators quickly identify and address issues related to configuration, authentication, voice application availability, status settings, and permissions.No User Due to API/Auth Error - "No User Configured":Description: This error occurs when the host

Knowledge Base Article

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Troubleshooting Screens

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Reddit Advertising Parity

Learn about Sprinklr's capabilities on Reddit advertising that are at par and even better than you can get on the native platform.Last reviewed: 17th Feb 2025Last updated: 17th Feb 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date den

Knowledge Base Article

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Advertising Channel Parity

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

Knowledge Base Article

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Advertising Channel Parity

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Importance of CTI

Product ChallengesExtended Call Handling Time: Agents spend more time verifying caller identities and toggling between their phone and customer data, leading to increased call handling time.​Increased Cost per Call: As resolution times lengthen and call service quality diminishes, the cost per call

Knowledge Base Article

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Why is CTI Required

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Voice Campaigns: Basic Terminology

Here, we have listed down various Voice Campaign Manager terminologies that are commonly used.TermDescriptionCampaignA central entity in Sprinklr where all the campaign settings are given. Voice Campaign ManagementTrack all the voice campaigns in a single view. Sprinklr's voice campaign managem

Voice Campaigns

Voice

Knowledge Base Article

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Voice Campaign Creation

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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing.Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprinklr

experience:space

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vanity urls

vanity urls general

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Knowledge Base Article

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Vanity urls

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Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Two-Factor Authentication for New User

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for a new use

Knowledge Base Article

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Advanced Capabilities

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Add LinkedIn Company Account In Sprinklr

A LinkedIn Company Account allows you to represent your organization on LinkedIn. These pages can help LinkedIn members learn about your business, brand, products and services, and job opportunities. In this article, you will learn about how to add a LinkedIn company account in Sprinklr. StepsUnder

Knowledge Base Article

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Account Addition

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Vanilla Forum - Account Addition

Introduction We have integrated our Sprinklr platform with Vanilla Forum, a highly customizable platform for building and managing online communities. This integration empowers you to effortlessly manage discussions, comments, and community interactions directly within Sprinklr. You can now engage w

Knowledge Base Article

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Account Addition - Vanilla Forum

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Actions in the Gallery Editor

Within the Gallery Editor, you can toggle between different device previews for your Gallery content and retrieve the Gallery's embed code from the Embed Generator. You may also return to the main Gallery Management page from here.Device Preview for Gallery ContentToggle between phone, tablet,

experience:space

Display - SES

return to gallery management

release:N-A

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Knowledge Base Article

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Gallery

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Gallery Type Layouts

The following Gallery types outline the most common Gallery applications; you are not restricted to these templates as Galleries are fully customizable per your needs. Gallery Types Type Template Name Definition

experience:space

gallery layouts

Display - SES

cloud:commerce

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Knowledge Base Article

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Gallery

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Set Minimum Number of Posts in Order for a Gallery to Load on a Page

Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.To Set the Minimum Visible Post NumberNavigate to your Gallery and click on it to enter the editor.Click the Se

Display - SES

article:howto

Social - SES

stage:final

Knowledge Base Article

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Gallery

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Add a Sina Weibo Account in Sprinklr

Sina Weibo is a Chinese microblogging website. Akin to a hybrid of Twitter and Facebook, it is one of the most popular sites in China. Sprinklr supports a number of publishing and engagement features once you link your Sina Weibo account. In this guide, we’ll walk through how to link your Sina Weibo

Sprinklr Social

20.10

Social - SES

Updated Article

Knowledge Base Article

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Account Addition - Sina Weibo