Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

SH
Ability to create sections

If you are creating a lengthy request form, it's helpful to organize the fields into multiple sections. Sections also help requesters consume a long form that has been organised into smaller sections.  When you create a new request form or edit an already existing request form, you will see “Ad

marketing

Knowledge Base Article

 • 

Request Form Builder

RS
Leveraging Sandbox for CFM-Introduction

The Sandbox Support feature enables you to thoroughly evaluate survey projects in a specialized testing environment prior to their deployment in the live setting. This process guarantees the surveys' precision, effectiveness in distribution, and compliance with organizational standards.Using Sandbox

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Leveraging Sandbox

RS
Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Digital Data Extracts

RS
Case Queue Extract

The Case Queue Extract captures structured, time-bound records representing the movement of cases across case queues during their lifecycle - where each case queue represents various stages of the case. Each record reflects a discrete case queue session — beginning when a case is assigned to a parti

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Digital Data Extracts

RS
Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

User Management

RS
Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

+3

Knowledge Base Article

 • 

Publishing & Calendar (Distributed User)

SH
Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

+2

Knowledge Base Article

 • 

Message Actions & Automation

RS
Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

marketing

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

+1

Knowledge Base Article

 • 

Smart Compliance Scoring

SH
Create an Outbound Column

Outbound Columns provides multi-column layouts using those you can monitor, engage, and take action on messages within Sprinklr. In this article, you can explore how to use Outbound Dashboards to keep abreast of conversations about your brand.Steps to create a Workflow ColumnClick the New Tab icon.

Engagement - SES

create outbound column

social

outbound column

+1

Knowledge Base Article

 • 

Dashboard & Column Setup

SH
User Journey

Content Showcase AppKnowledge Base AppGuided Workflow App

Service

Knowledge Base Article

 • 

Self Serve Apps

RS
Creating Data Masking Templates

The Data Masking Templates feature enables you to create and apply predefined templates that automatically mask sensitive information in survey responses. These templates support compliance with data privacy regulations and help prevent unauthorized access to personal data. As an admin, you can easi

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Security Features

RS
Introduction to Security Features

Security features in the Customer Feedback Management system help safeguard personal data through automated sensitive data masking. This capability detects and redacts information like personal identifiers from survey responses across channels such as web, email, WhatsApp, and in-app. By applying ma

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Security Features

RS
Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Onboarding Module

The onboarding module provides a guided tour of the key Listening functionalities within the Social Listening Persona App. During the tour, first-time users will be taken through the following pages – Quick SearchTopicsThemes Listening DashboardsAlerts & Reports, andAdvanced AI capabilities like

Listening Persona App

Onboarding Module

Insights

Social Listening

Knowledge Base Article

 • 

Onboarding Module

RS
Scheduled Export Meta Data Report

This report utilizes Export Metadata as its data source and displays comprehensive details regarding scheduled exports, enabling users to verify exported data against corresponding rows, while providing additional information such as the raw export file, dashboard name, and owner of the export. This

Service

Knowledge Base Article

 • 

Schedule Export Use Cases

RS
Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Audience Management

SH
Welcome Guide for Admin

The role of administrators is crucial in ensuring smooth operations and fostering a positive environment. Community administrators play a pivotal role in managing and nurturing communities, acting as the backbone of these digital spaces. This article delves into the key responsibilities and signific

Service

Knowledge Base Article

 • 

Setting up Community

RS
Voice Agent Assignment Performance

The Voice Agent Assignment Performance Records by Assignment Timestamp feature basically adds assignment-level detail to the Voice Agent Performance Report. Earlier, everything was rolled up into a single agent-level record, which made it hard to really understand what was happening at an individual

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Standard Analytics on Closed Question Types

Standard Analytics transforms closed-ended survey responses into clear, structured insights that drive smarter decisions across the organization. Survey analysts can quickly filter and interpret data to uncover actionable trends. Executive leaders benefit from concise, high-level summaries that supp

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Standard Analytics