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Create A New Sub-Project

In Project Management, a sub-project is a smaller, more specific project that is part of a larger project. It has its own unique tasks and timelines, but they align with and contribute to the overarching goals of the parent project. Just like any project, a sub-project has a defined start date and e

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marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

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Knowledge Base Article

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Manage Projects

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Conversation Insights: Limitations

A maximum time range of 2 years is supported for conversation input.No sampling of data is done up till an input of 6M mentions. Note: Apart from excluding retweets, spam/profanity removal & messages which are not insightful post-clustering.We currently support exports in PDF, PNG, Excel, &

Insights

Knowledge Base Article

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Limitations

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Terms and Conditions in Sprinklr

Overview The Terms and Conditions feature in Sprinklr enables organizations to present compliance-related agreements to users during the sign-up process or upon login, ensuring that regulatory and internal compliance requirements are met. This feature is especially useful for enforcing user acknowle

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

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Troubleshooting Publishing Errors

Here’s how you can deal with publishing errors.Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities section & Configuration & Setup section can help you the best in this scenario.Step 2: Make sure you

marketing

Troubleshooting

publishing

Knowledge Base Article

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Troubleshooting & FAQs

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Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

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Define daily, weekly, monthly threshold for the callers

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Use Custom Field Check in Journey Facilitator

In this article, you will learn about the usage of Custom Fields in a Journey.Taking Decisions based on Custom Field valuesWhile creating the flow of the Journey in the Journey Builder canvas, you can use the Custom Field Check node under the Conditions section.This will take you to the window where

marketing

Custom Fields

Journey Facilitator

Knowledge Base Article

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Custom Field Check in Journeys

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Provider Capability Matrix

This document outlines the capabilities currently supported for each AI provider in AI+ Studio. This helps you understand which input and output modalities are available when configuring AI workflows.Capabilities by ProviderCapabilityAzure OpenAIGoogle VertexAmazon BedrockText as an InputSupportedSu

26.1

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

social

Knowledge Base Article

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BlueSky

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How to Tag Facebook Pages in Ad Creatives

Tag your Facebook pages in your creatives and get more visits from your potential customers.You can tag other Facebook Pages within your Ad Creatives in Sprinklr Marketing (Ads) to give your ad a better reach and visibility. This will allow you to tag additional pages to generate and collaborate con

marketing

Knowledge Base Article

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How to tag Facebook pages in Ad Creatives

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Snapchat Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Business Profile)NotesPublish StoryYesThis feature is available for all clients.Publish SpotlightYesThis feature is available for all client

social

Knowledge Base Article

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Snapchat Business

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

Insights

Knowledge Base Article

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How to use Smart Clusters?

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the Accounts window, click Add Account.On the Add Accoun

Service

Knowledge Base Article

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SMSGlobal

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Accessing Visual Insights

To access Visual InsightsClick the New Tab icon. Under Sprinklr Insights, click Visual Insights within Learn. This will take you to the Visual Insights standard dashboard. Here, click Add Filter and select topic(s) for which you would like to see visual insights. Note: You can use either a visual to

Insights

Visual Insights

Accessing Visual Insights

Knowledge Base Article

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Accessing Visual Insights

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Location Insights: Custom dashboard

Users can create a customized Location Insights dashboard to suit their specific requirements. Select any desired widget type and add the required metrics and dimensions to create your own widgets for your custom dashboard.Benefits of using a custom dashboardThe custom dashboard is not just aligned

Insights

Knowledge Base Article

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Dashboards

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

social

Knowledge Base Article

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Standard Reporting Dashboard

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Create a WhatsApp HSM Template for Inbound Voice Calling

Customers have two options to initiate a voice call. They can either click the Call button located at the top right corner of their WhatsApp screen or click the Call CTA button provided within the HSM template sent by the brand.​​To Create an HSM Template with a WhatsApp Voice Call CTA ButtonCreate

Knowledge Base Article

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WhatsApp Voice Calling

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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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Create a Visual Listening Topic

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media. With visual topics, you can easily listen to visual insight

Visual Listening

Insights

Visual Based Listening

Knowledge Base Article

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Topic Creation & Setup