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What can I do with Facebook?

Facebook is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Service

Knowledge Base Article

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Introduction to Facebook

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Create a Column for Facebook Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engag

Service

Knowledge Base Article

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Engaging on Facebook

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Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

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Knowledge Base Article

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Supervisor Persona Reports

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

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Knowledge Base Article

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Sprinklr Service - Glossary

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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

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Knowledge Base Article

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Reporting Entities and its Relation

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De-duplication of cases in Reporting

You can manage duplicate cases and view the unique case count by creating a table widget in reporting when there are multiple dimensions (comma-separated values) associated with a single case, for example, when there are multiple agents or social channels involved in the same cases.​Let's take

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Knowledge Base Article

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Reporting Entities and its Relation

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Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

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Knowledge Base Article

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Unlock Insights from Inbound Reports

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Agent FCR

First Contact Resolution (FCR) refers to a key Performance Indicator (KPI) that measures the ability of a customer support team to resolve a customer's inquiry or issue during their initial contact with the customer service channels. FCR aims to resolve customer problems efficiently, reducing t

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Scheduled Export Deactivation Owner and Reminder Emails

User inactivation can occur due to compliance requirements from the platform, such as not logging in for a certain number of days, or it can be triggered by an admin.If the user who set up the scheduled exports becomes inactive, the exports get disabled without any notification.To ensure the continu

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Knowledge Base Article

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Scheduled Export Use Cases

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Explore Option in Reporting Widgets in the Mobile App

From Reporting in the Sprinklr Mobile App, you are able to drill-down into widget data for further analysis.Enhancement in Reporting in the Mobile App<span class="doc-editor__marks__fontHighlight" style="background-color:rgba(255, 255, 255, 1)"><span class="doc-editor__marks__fontFamily" st

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social

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Knowledge Base Article

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Explore Options in Reporting Widgets in the Mobile App

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

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Knowledge Base Article

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Setting up Queues based routing

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

+1

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Ads Composer FAQs

​What are the prerequisites for using Ads Composer?Adding an Ad Account and having the pages linked to the ad account is mandatory for using Ads Composer.Is Sprinklr Composer flow the same for all channels?Yes, as Sprinklr aims to simplify the process of creating large campaigns, the flow is kept si

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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How to Sync Ad Account Data in Ads Manager

You can sync account data for a particular account to get the latest data. If there are multiple sync requests for an account in a time span of ten minutes, the latest ones are ignored.To Sync Account DataClick the New Tab icon .  Under the Sprinklr Marketing (Ads) tab, clic

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Which Dimensions can be Grouped in Ads Manager Pivot?

SUMMARYThis article will cover all the groupable dimensions in ads manager pivot. The groupable dimensions can be used to group by the pivot on. Pivot Table — Groupable DimensionsLevelGroupable DimensionsCampaignClick to view the groupable dimensions at the Campaign levelChannelPaid Initiative NameP

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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How to Reduce Ad Campaign Creation Time via Cloning & Templates

Learn about cloning the existing ads, which provides you with an additional ad creation ability for the ads that you are distributing to the audiences.This video tutorial includes the following information:CloneQuick cloneA majority of advertising campaigns are created by cloning workflows, modified

marketing

Knowledge Base Article

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Functionalities

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Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)