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Create reporting widgets to analyze Twilio pricing

Businesses using Twilio are charged per conversation.Brands can leverage Sprinklr reporting to view various Twilio insights!To create a reporting widgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the selected dashboard, click Add Widget in the top r

Knowledge Base Article

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Twilio

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Ads Reporting Roles & Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view Reporting, you'll want to ensure that their role is granted the right permissions.This article covers role-based Reporting permissions. Roles are assigned to Users

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Reporting Permissions

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Publishing a Static Flow Asset

Before You BeginBefore you begin, ensure you have a flow asset created.Overview:Once a Flow is ready to be sent, it transitions from the Draft State to the Published State. This implies that now the Flow can be sent to end-customers for widespread usability​Initial Message Template Shown in Draft St

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WhatsApp Flows

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Account Messaging Limits and Phone Number Quality

Messaging Limits​Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or authentication template to a WhatsApp user) a business phone number can open in a 24-hour moving period.Business phone numbers are initia

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Messaging Limits and Quality Rating

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Create Template Messages for LINE

Sprinklr provides Template Messages that are rendered by LINE. When agents or bots share the LINE template message, customers will view the rendered templates via the LINE app.What are Template Messages?LINE Template Messages are messages with predefined layouts which you can customize. Th

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Engagement

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

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Engaging on Facebook

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Create a Column For Facebook comments

You can view all the brand and fan comments on your facebook posts using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, cli

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Engaging on Facebook

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the YouTube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

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Engage with YouTube Messages

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

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Use Cases of Agent Desktop Layout

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Add a Sub Workflow

Sub Workflow allows you to initiate a predefined Workflow within the current Workflow.To Add a Sub WorkflowWhen you are in the Workflow Engine editor, click the Addition icon and select Sub Workflow from the Workflow Option menu. Select a Workflow to run and click Save.

Workflow Components

Workflow Engine

Knowledge Base Article

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System Actions

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Actions on Task via email for external users

Managing and updating tasks via email without logging into Sprinklr is very easy. External Users who do not have an account with Sprinklr can take action on tasks via emails without logging into the Sprinklr platform. Once assigned with tasks via workflow engine or manually, the external users will

Task

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Advanced Task

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Send Custom Reminder Notification to Users / User Groups / External Users

Create a task rule to automatically send custom notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion and you can send a customized notification as well. Users will need to set up the rule and enable it. Once the rule i

Send Reminder Notifications

notifications

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Task Notifications

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Add an End component to a Workflow

An End component is a required object to complete a Workflow. Workflows cannot be deployed throughout the system without this component.To End the WorkflowWhen you are in the Workflow Engine editor, click the Addition icon and select End from the Workflow Option menu.

Workflow Components

Workflow Engine

Knowledge Base Article

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Flow Actions

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Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

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Standard Reporting

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Offline Conversions - Export Template

For offline conversions, the second screen is that of the Export Template ExportKindly select the import template, that you would like to use, to export the file to your dataset.What are DatasetsDatasets allow you to connect and manage event data from different sources, such as your website, mobile

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Offline Conversions

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Introduction to Offline Conversions

Conversions API​The Conversions API is designed to create a connection between an advertiser’s marketing data (such as website events, app events, business messaging events and offline conversions) from an advertiser’s server, website platform, mobile app, or CRM to Social Media Platform systems tha

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Offline Conversions

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Offline Conversions - Import Template

For successfully enabling offline conversions, it is essential to create an Import Template.​The Template has 1. Import Name2. Connector Type3. File Mapping4. Recipients​​​Import Name The Import Template Name will later be used while creating the Conversion Export.​ConnectorsUsers can select one of

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Offline Conversions

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How to Transfer Tags from Ads to Ad Comments via Rules

Get more insights into what people are saying about your products and prevent negative sentiments on your posts.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in d

Ad Comment Moderation

Advertising

Paid Rules Engine

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Transferring Tags from Ads to Ad Comments

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How to Configure Smart Bidding Strategy Groups

Increase your ROI and reduce bidding efforts on your ad campaigns with the help of Smart Bidding.The success of your campaign relies on keeping it profitable and getting a higher outcome for your investment by keeping costs low and results high. To reduce bidding efforts for your campaigns, you can

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Setting Up Smart Bidding

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Notes for Applying Smart Bidding and Smart Budget Strategy Groups Together

You can apply Smart Bidding and Smart Budget Allocation simultaneously on your ad entities using Strategy Groups.Smart Budget Allocation (SBA) dynamically shifts budgets between Campaigns and Ad Sets based upon real-time performance using Reinforcement Learning, a subset of AI, to systematically inc

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Setting Up Smart Bidding