Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.7K)

SH
Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

Service

Knowledge Base Article

 • 

Engage with customers one-on-one

SH
Email Archival via Webhooks

Data ingested from Social Channels and Platforms in Sprinklr can be archived to Enterprise Information Archiving Tools so that brands can have a Data repository for Governance and Compliance use cases. The Data remains secure in the necessary WORM-compliant systems. This ingested data can be convert

Integrations

Email

Insights

social

+3

Knowledge Base Article

 • 

Integration Guides

SH
Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

social

Knowledge Base Article

 • 

Reply to Messages

RS
Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

 • 

Interaction Summary Report Group

RS
Inbound Case Report

Overview:This report provides metrics and dimensions which govern information about the case-level data from the time the case was opened/created in the system till the time the status of the case is closed. 'Case Number / Case ID' is Unique identifier of this report.Data Aggregation and F

Service

Knowledge Base Article

 • 

Report Glossary

RS
Guided Workflow Screen Components - Hierarchical Picklist

The Hierarchical Picklist component enables brands to capture multi-level categorical information through a single, interactive dropdown. It is designed for use cases where the user must drill down through multiple layers of a hierarchy—such as Issue Category → Sub-Issue → Reason—within one consolid

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
FAQs for Service Reporting Copilot

Enlisted below are the FAQs for service reporting copilot:What is Service Analytics Copilot?Service Analytics Copilot is an AI-powered assistant designed to simplify how users explore, create and interpret Service Reporting dashboards. It helps users understand reporting data, generate widgets, inve

Knowledge Base Article

 • 

Service Reporting Copilot

SH
WhatsApp outbound case creation and inbound case association

PersonaCare agents, Care supervisors - Users who need to reach out to the fans (customers) by sending them a WhatsApp message. Use casesBrands can reach out to their customers on WhatsApp and create a case. If the customer replies to the brand, their message will be associated in the same case. This

Service

Knowledge Base Article

 • 

Advanced Use Cases

SH
What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Insights

Knowledge Base Article

 • 

What is Location Insights?

SH
IVR Best Practices

In this article we will learn about best practices involving IVR workflow management and Configuration.Interactive Voice Response systems is a critical component of modern customer service operations. Sprinklr allows businesses to automate their initial customer interactions, provide self-service op

Service

Knowledge Base Article

 • 

IVR Best Practices

RS
Project Overview Tab

OverviewThe Project Overview Tab gives you quick, detailed insights into your Projects. You can create and view a Project Overview describing your Project, its objectives, key milestones or other important or relevant details. You can also see other key Project details like status, owner and depende

marketing

PM_PROJECT_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Project Tabs

SH
Roles and Permissions in Community

Roles and Permissions in Community enable you to manage access for community members and administrators in a clear and efficient way. It lets you create custom Roles that match your organization’s structure and assign permissions based on specific responsibilities. By defining granular permissions,

26.10

Sprinklr Service

Service

26.7

+1

Knowledge Base Article

 • 

Roles and Permissions

SH
Category Hierarchy Management

Effective organization of information and content is paramount for facilitating seamless navigation and enhancing user experience. Categories and Topics serve as valuable tools in achieving this goal. By utilizing Category Hierarchy Management, community administrators can create well-defined catego

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Setting up Community

RS
Create Keyword List for STT

A Keyword List helps improve transcription accuracy in Speech-to-Text by prioritizing specific words or phrases that are important to your business context. These keywords act as hints for the system, ensuring that domain-specific terms such as product names, case linked variables, profile linked va

Knowledge Base Article

 • 

Create Keyword List for STT

SH
Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

+6

Knowledge Base Article

 • 

Manage Projects

SH
Associate and Dissociate Messages from a Case

In Sprinklr, a message refers to an individual customer interaction that is received by a business through a social media platform or any other communication channel supported by Sprinklr, such as email or live chat. A message can be a comment, post, direct message, or any other type of communicatio

Service

Knowledge Base Article

 • 

Associate/Dissociate Messages

RS
Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Credential List

SH
View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

+3

Knowledge Base Article

 • 

Governance (Distributed User)

SH
Create Articles in Sprinklr Knowledge Base

Creating Knowledge Base articles allows you to capture, organize, and share information that helps customers and agents resolve issues efficiently. By creating structured articles, you can document processes, provide guidance, and make accurate information easily accessible through the Knowledge Bas

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

 • 

Create and Manage Articles

RS
Custom Code Editor

​In guided workflows, there are various scenarios where data needs to be transformed or refined before it can be effectively used by different components, nodes, or even brand-specific logic. For example, when an API response is received, the data often arrives in a raw or nested format that isn’t d

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Groovy Coding Support in Guided Workflows