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Actions with auto boost

The Auto Boost Rule actions support both dimensions and metrics to cater to different use cases for different kinds of users.Steps To configure Auto Boost rulesClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules.In the top-right corner of the Rule Engine window,

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Auto Boost Rules

Rule Engine

Knowledge Base Article

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Auto boost rules

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CreatorIQ Integration with Sprinklr Reporting

Influencer marketing is now a cornerstone of brand strategy, and platforms like CreatorIQ make it easier for brands to discover, manage, and measure influencer campaigns. But what if you could see all your influencer performance data alongside your owned and paid social analytics in one place? That’

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Creator IQ

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Metric Grouping

This feature allows you to group metrics and dimensions into defined customizable ranges, giving you greater flexibility in organizing and analyzing data within reports. You can create dynamic groupings such as time intervals, performance bands, or custom categories and use them as pivot elements in

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Metric Grouping

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View and Manage Published Messages (Sprinklr Distributed)

Keeping the published messages organized can be difficult, especially when managing content across multiple channels and accounts. With the help of the Outbox in Sprinklr Distributed and Editorial Calendar, users can see a comprehensive view of all the sent, scheduled, and drafted messages. To

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Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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Prompt Guard Guardrail

The Prompt Guard Guardrail acts as a protective layer that evaluates user inputs before they reach the model. Its purpose is to detect unsafe or malicious behavior and prevent the system from being manipulated.Prompt Guard classifies each input into categories such as:Benign – Safe inputs that can b

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Types of Guardrails

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Historical Assignment Wait Reasons

The Historical Assignment Wait Reasons feature enables users to view the specific reasons cases were waiting within a queue over time. By accessing this information at the case level, administrators gain valuable historical insights to identify bottlenecks, understand queue performance, and make dat

Sprinklr Service

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Knowledge Base Article

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Assignment Failures & Troubleshooting

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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

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Knowledge Base Article

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Reply from Engagement dashboards

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

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Account

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Queue Standard Metrics Configuration

Parameters such as Service Level Agreement (SLA) based on Assignment and Response and Short Abandon Time can be updated for individual Work Queues, allowing for tailored reporting specific to each Work Queue's Service Levels. This customization ensures that changes made to the parameters of one Queu

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Knowledge Base Article

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Standard Metrics

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

Insights

ai studio

Knowledge Base Article

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Sprinklr's AI Studio

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How to Create Cases ?

How are Cases Different from Messages?Cases and messages in Sprinklr are two different entities that serve different purposes in managing customer interactions.Messages refer to the individual customer interactions that are received through various channels, such as social media, messaging apps, ema

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Knowledge Base Article

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How to Create Cases

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Publish to Link in Bio Site

Sprinklr Link in Bio allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campaigns, products,

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

Knowledge Base Article

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Media Stories

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Whatsapp Business Account Profile Photo & Description Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin level access to Facebook Business ManagerProfile photos are to be sqaured with a max edge of 640px and max size of 5M before uploading to our servers1. Select the required business portfolio and click

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Knowledge Base Article

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Profile Photo & Description

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Compose X Amplify Sponsorships

When you sponsor an event or show on X, the publisher partners of X create packages that are right for you, such as pre-roll ads before video clips, pre-roll ads before a live video, and branded content integrations.X In-Stream Video Sponsorships allow you to pair your pre-roll video ads with premiu

marketing

Knowledge Base Article

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Publish Twitter Ads

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Creating a Smart FAQ Model

OverviewThe Smart FAQ Model is the centerpiece for creating Generative AI-powered FAQ bots. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles and Question and Answer Pairs. The bot then uses content present in these files to answer user q

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Knowledge Base Article

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Setting up FAQ+ bot

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

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Knowledge Base Article

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Ignore duplicate email

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Setup Manual Audit Checklists/Evaluation Forms

Create audit checklists in Sprinklr to perform an audit of proactive content published through the platform. This can be done to ensure that all the criteria in the checklist are considered while performing the audit. You can also generate reports based on the audit results and monitor the performan

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Audit Checklist Builder

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

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Knowledge Base Article

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Use-Case Deployments

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

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Knowledge Base Article

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Unlock Insights from Inbound Reports