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Manual Audit

Audit checklists are used for the manual evaluation of conversations between customers and agents by the Quality Managers. This helps ensure that agents provide good service, follow company rules, and keep customers satisfied. These checklists are also used by the Supervisors, Admins, or other Quali

Knowledge Base Article

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Case Analytics Page Widgets

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Ability to Set Execution time for Pipelines

The Execution Pipelines feature enables the generation of snapshot values for metrics at specific execution intervals. This functionality allows you to track the evolution of metrics over time, providing valuable insights into historical trends. By capturing these snapshots, users can make more info

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Triggering Application Without Rule Setup

OverviewYou can automate the rule creation and configuration when deploying your Conversational AI Application for live chat, significantly simplifying the setup process. This enhancement allows you to create a Conversational AI application, configure dialogue trees, and deploy it across a live chat

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Bot Rule Setup

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AI+ Checklist Rule: Functionalities

Edit the Rule NameEdit the rule name by simply navigating to the top left corner of the canvas.Clone or Delete a RuleFor further actions, such as deletion or creating a copy, utilize the options available in the top right corner. Deleting the rule deletes it from all the audit checklists where it is

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Checklist Rules

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Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

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Decoupling ACW from Voice

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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

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19.11 Release (Oct 25-Nov 8, '24)

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Forecast Driven Distribution

The Forecast Driven Distribution feature enables the administrator to efficiently distribute cases among user groupsbased on the forecast generated for different workloads. In-case there is no active forecast, the system then distributes cases using fallback percentages for all groups.Also, by selec

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Setting up Queues

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Compose Facebook Automated App Ads

You can create Facebook Automated App Ads for your App Install campaigns within Ads Composer. Automated App Ads leverages powerful machine learning to automatically optimize your campaigns across creatives, audience, optimization, and deliver high-value conversions with less effort.Automated App Ads

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Facebook Ad Formats

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Language Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can add various details of your creatives in multiple languages by enabling Language Customization. This will allow you to use multiple languages within the same ad and target the users based on the language their app is set up to. You ca

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Facebook Ad Formats

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

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Data visualisation types

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Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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How to Setup a Google Analytics Web Analytics Profile

You can create a new Google Analytics Profile in Sprinklr Web Analytics.Click the New Tab icon. Under Governance Console, click Analytics within Integrate.In the top right corner of the Web Analytics window, click Add Analytics Profile and create your web analytics profile. While creating the Web An

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Setting Up Google Analytics

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Widget visualization type - Grouped Summary

The summary table gives an overview of statistical information about data in a table form. Users can leverage Grouped Summary to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls ju

Reporting - SES

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Knowledge Base Article

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Data visualisation types

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Benefits of Callback

Callbacks make sure that agents can quickly get in touch with customers over the phone after the customer has previously contacted or tried to contact the brand through other channels. This ensures a speedy response from agents, helping the brand engage with customers effectively and provide a smoot

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Callback Overview

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Selecting Disposition Plan for Auto Wrap

The Auto-Wrap Disposition plan feature provides default autowrap values for the agent to use when auto-wrap up is enabled, and the agent does not select any of the disposition plans that are available while completing the After Call Work (ACW). This can occur when the agent runs out of time while co

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Auto Wrap After call work

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Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Advocacy - SES

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Integrations

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Convert Text Assets to Canned Response via Macros

You can convert any Text Asset to Canned Response in the Asset Manage using macros. In this way, you will be able to bulk convert multiple text asset as the canned response. Similarly, if you wish you can bulk convert multiple canned responses as a text asset. Thus, Asset Macros allow you to create

experience:space

DAM - SES

Mark Text Assets as Canned Response

article:howto

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Advanced Capabilities

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ACW for all the Call Participants

Previously, during a warm transfer, only the agent who finally receives the transferred case was able to see the After Call Work (ACW) pop-up. If the case is not completely transferred and the second agent disconnects early, they don’t get any ACW screen.To improve coverage and agent productivity, S

Sprinklr Service

20.7.1

New Article

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Call controls

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Conversation Timeline

Conversation WidgetAgent Customer Conversations - The conversation widget provides a timeline view of the agent-customer conversation. One can click on any point on the timeline to land on the desired message. Agent/Customer Transfers - View the number of transfers and the agents (as well as custome

Knowledge Base Article

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Case Analytics Page Widgets

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Import/Migrate your CMS data to Sprinklr Knowledge Base

Moving your current content to a new content management system can be a cumbersome process, requiring several steps to ensure a successful migration. Switching your CMS can seem daunting since no two systems interpret data in precisely the same way. Don’t worry; we’re here to help!​Easily migrate al

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Migrate Existing Content