Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.4K)

SH
Scheduled Publishing and Unpublishing of Articles

Scheduled publishing and unpublishing let you control when Knowledge Base articles become available and when they are removed from view. You receive advance notifications before an article is unpublished, giving you time to review, update, or extend its availability. Follow‑up notifications confirm

Sprinklr Service

Knowledge Base

New Article

Service

+1

Knowledge Base Article

 • 

Scheduled Publishing/Unpublishing

SH
Create a Template for Instagram Direct Messages

Template messages have predefined layouts that help you create richer experiences for your users. The Instagram generic template allows you to send a structured message that includes an image, text and buttons. This article tells you how to create generic templates.StepsNavigate to the Sprinklr Soci

social

Knowledge Base Article

 • 

Advanced capabilities

SH
How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Getting started with reporting dashboard

SH
Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

 • 

Service Channels

RS
Sprinklr Marketing : 19.8 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.​​Sprinklr

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

RS
Create Project Views

OverviewTask and Project Views allow you to visualize your work according to your needs. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. For a more detailed look at views and how to use

marketing

Knowledge Base Article

 • 

Manage Project views

SH
Add External REST API in Sprinklr

Sprinklr enables you to configure External REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

26.1

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

 • 

Configure an Extension in Sprinklr

SH
How to set up and use Topic Purpose?

In the following article, we will discuss the significance of the Topic Purpose and how they are integrated with the Sprinklr Insights Value Realization dashboard. Topics is a basic entity under Sprinklr Insights. Both topics, as well as themes, are categorized based on their purpose. This is a pre-

Insights

Knowledge Base Article

 • 

Using Topics

SH
LinkedIn - API Capabilities and Limitations in Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected LinkedIn Account, while a small number are restricted by limitations inherent to LinkedIn's API.Please note that a LinkedIn account may need to be re-authenticated within Sprinklr if a change is

LinkedIn in Distributed

social

Distributed

Sprinklr Social

+5

Knowledge Base Article

 • 

Channel Limitations (Distributed)

RS
Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
What is an Editorial Calendar?

Editorial calendars in Sprinklr are a tool for planning, organizing, and scheduling content for social media and other digital channels. The calendar provides a visual representation of when and where content will be published, and helps ensure that content is consistent, relevant, and aligned with

Editorial Calendar

Publishing - SES

About Editorial Calendar

social

+2

Knowledge Base Article

 • 

Editorial Calendar

RS
How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

marketing

Knowledge Base Article

 • 

Functionalities

SH
Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

marketing

troubleshooting

Rule Engine

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Create Articles in Sprinklr Knowledge Base

Creating Knowledge Base articles allows you to capture, organize, and share information that helps customers and agents resolve issues efficiently. By creating structured articles, you can document processes, provide guidance, and make accurate information easily accessible through the Knowledge Bas

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

 • 

Create and Manage Articles

RS
Data Management Nodes

This article explains the nodes in the Data Management section, providing an overview of their functionalities and usage within guided workflows. These nodes allow for efficient handling of data within Sprinklr’s platform, enabling users to retrieve, update, create, count, and delete records, as wel

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Service

Retry Strategy

Voice

Knowledge Base Article

 • 

Retry Strategy

RS
Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

marketing

Knowledge Base Article

 • 

Ad Campaign Optimization

RS
Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

social

Knowledge Base Article

 • 

Other Publishing Capabilities

SH
Reddit Capabilities and Limitations

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

 • 

Getting started with Reddit

SH
Create and Publish POST Assets for SMS Using Journey Facilitator

Sprinklr allows you to compose SMS (Nexmo and Twilio) assets on Asset Manager. You can use those SMS assets in Journey Facilitator to build customer journeys, using SMS (Nexmo and Twilio) as the channel. The SMS assets can be created as described in this article, and then can be added in Customer Jo

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+7

Knowledge Base Article

 • 

SMS