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Text Processing Skill - Dynamic Workflow

OverviewWhen the Text-Processing skill is triggered, the user text variable provided by the user will be sent to the LLM and it will process the prompt and generate an output variable based on the Input variable and Prompt it receives.Use Case for Text Processing Skill in Dynamic Workflow node Data

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Dynamic Workflow

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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

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Email Newsletters (Advocacy)

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards

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Gamification

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Global Variables

OverviewGlobal variables in a Conversational AI are reusable components that are essential components used to store informationthat can be accessed and utilised across other dialogue trees within the Conversational AI Application.A global variable will store the value Note: This feature does not cur

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Manage Variables

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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

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Testing Bot Workflows

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Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

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Voicebots - Introduction & Use Cases

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Enabling the Debug Log in Care Console

Before you BeginEnsure that you have enabled the correct permissions for the Care Console Manager.Follow the steps mentioned in this article to navigate to the Care Console ManagerSetting the Record Manager Layout with the Debug LogClone the Default Layout.Add the Debug Log as a widget and save the

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Testing Bot Workflows

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Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

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Entity Studio

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

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Dynamic Workflow

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What is Intent Test Project?

OverviewCreating an Intent Test Project allows brands to validate the accuracy of AI intents on user messages and improve the AI intent model based on feedback. By running historical data through the test module, brands can verify if the predicted intents align correctly with user messages.  This va

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AI/NLP Testing

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How to Approve Intent Model Feedback?

​Steps to Approve Intent Model FeedbackOpen the Conversational AI Persona App and go to "Test". Click Message Validation OR Intent Test Projects.In the "Message Validated" window, a user will be able to view all validated phrases along with their expected intent.​Click the Eye ic

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AI/NLP Testing

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API Skill

OverviewThe API Skill enables the dynamic workflow node to interact with external systems via API calls. This skill is crucial for fetching, sending, and processing data from external sources, significantly enhancing the capabilities of conversational AI.API skill use casesFetching User Data: Retrie

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Dynamic Workflow

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Admin Console Design Tab

In the Advocacy Design Tab, you can edit various design aspects of your site to create a unique look and feel that is specific to your brand.To Access the Design TabClick the New Tab icon . Under the Sprinklr Social tab, click Admin Console within Engage.In the Community window, hover over the Optio

advocacy admin console

Design Tab

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Enablements

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Feedback on Contact Drivers

The Feedback on Contact Drivers feature gives the ability to the user to provide feedback on the Contact Drivers detected by AI. It helps in validating if the detected Contact Drivers are correct or not. It also enables effective reporting and tracking of the Contact Drivers feedback. This feedback

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Maintaining Contact Driver Models

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Using Proficiency (Best Skill Matching) for Routing

In Skill Based Routing, Unified Routing offers the capabiltiy to define the proficiency (expertise) of an agent in a particular skill. By this, supervisors can ensure cases are asisgned to all types of agents having different levels of experience. For example, in an organization, customer queries th

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Setting up Skill based routing

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

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Post Voicebot Handling

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Use Advanced Filters and Tags for Better Search (Advocacy)

Sprinklr allows you to tag your posts with specific keywords. This capability enables you to categorize posts, offering additional context and facilitating easy content discovery with just a click, followed by the application of filters on the search page.​ Admins can set up Advanced filters and tag

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Content Administration

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Make Content Searchable in the Advocacy Site

Within Sprinklr Advocacy, advocates can search their content/ keywords easily, by clicking on the search icon present upfront on the Home tab in the Advocacy site. Advocates can use the search functionality to find content related to the issues, topics, or campaigns that the advocacy focuses on. To

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Content Administration

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Best Practices for Jabra Headphones

In this article, learn about the best practices to follow for Jabra headphones. Jabra headphones are used by agents in call centre for communication with customers. The following list contains the best practices that agents need to follow for better call quality when they are using headphones. Do’s

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Best Practices for Jabra Headphones

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AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

AI Dimensions in Benchmarking

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Advanced Concepts