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Standard Dashboards

The Standard dashboards are a part of Service Analytics Data Source , designed to address key industry use cases and KPIs, giving you quick access to relevant insights. They come with out-of-the-box metrics and dimensions to reduce setup time and speed up the delivery of insights. These offerings ar

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Overview

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Smart Responses Workflow in Care Console

​To use Smart Responses in Care ConsoleWhen a customer initiates a Live Chat conversation, a new case is automatically created and assigned a New status in the Care Console.Once the customer message appears in the conversation pane, Smart Responses will automatically appear above the Reply box. Smar

Agent Console

Care Console

Service

Smart Responses

Knowledge Base Article

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Smart Responses

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Setting Up Source Agnostic Account

Once the Source Agnostic channel is enabled in your environment, the next step is to create a Source Agnostic account. Follow the instructions below to complete the setup.Note: To enable this capability, contact your Success Manager.Add a Source Agnostic AccountTo add a Source Agnostic account in Sp

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Source Agnostic

RS
Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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How to Optimize Ads with Adjust Data

You can use Adjust Event metrics in Smart Budget Allocation and all optimization capabilitiesUsing Sprinklr Strategy Groups, you can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through minimal manual intervention in an

marketing

Knowledge Base Article

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Advanced Use Cases

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Service

Knowledge Base Article

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Setting up Speech Profiles

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Target Metrics

Within Reporting, Ads Reporting, Listening, and Benchmarking Insights, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets

Reporting - SES

Social - SES

Service

Knowledge Base Article

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Create a widget

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Create a Widget

Widget is an element in Sprinklr Reporting that enables users to customize their own visualizations and add metrics that users wish to dive deeper into and derive actionable insights. A widget offers multiple customization options such as custom visualizations, various metric compatibility, differen

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget

RS
Configure Default Filters for Auto-Suggested Articles in Widgets

System administrators can configure agents’ preferred Knowledge Base filters, such as language and country, to automatically apply to article auto-suggestions. These filters are applied to auto-suggested articles in both the Smart Assist Widget and the Knowledge Base Widget on the agent’s homepage.

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Knowledge Base for Agents

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

RS
Impressions Deprecation and Introduction of Views

As part of Facebook's latest platform updates, Impression metrics—along with several others—will be deprecated starting November 15, 2025. These metrics will still be available on our platform; however, new data will not be updated after the transition. ​List of Metrics Being Deprecated and The

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Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Facebook Change Log

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Create a Custom Metric in reporting

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget

RS
Project Overview Tab

OverviewThe Project Overview Tab gives you quick, detailed insights into your Projects. You can create and view a Project Overview describing your Project, its objectives, key milestones or other important or relevant details. You can also see other key Project details like status, owner and depende

marketing

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Knowledge Base Article

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Project Tabs

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Roles and Permissions in Community

Roles and Permissions in Community enable you to manage access for community members and administrators in a clear and efficient way. It lets you create custom Roles that match your organization’s structure and assign permissions based on specific responsibilities. By defining granular permissions,

26.10

Sprinklr Service

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26.7

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Knowledge Base Article

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Roles and Permissions

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Category Hierarchy Management

Effective organization of information and content is paramount for facilitating seamless navigation and enhancing user experience. Categories and Topics serve as valuable tools in achieving this goal. By utilizing Category Hierarchy Management, community administrators can create well-defined catego

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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Setting up Community

RS
Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

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Sprinklr Service

20.10

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Knowledge Base Article

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Agent Time Card Report Group

RS
Create Keyword List for STT

A Keyword List helps improve transcription accuracy in Speech-to-Text by prioritizing specific words or phrases that are important to your business context. These keywords act as hints for the system, ensuring that domain-specific terms such as product names, case linked variables, profile linked va

Knowledge Base Article

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Create Keyword List for STT

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Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

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marketing

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Knowledge Base Article

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Manage Projects

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

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Knowledge Base Article

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Governance (Distributed User)

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides