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How to Configure Budgets in Ads Composer

While composing an Ad, in Addition to configuring the budget for each ad-sets individually within an Ads campaign, Sprinklr allows you to search the ad set based on the keyword associated with each ad set to narrow down on the specific ad sets within an Ad campaign. You can filter the Ad-sets, even

Knowledge Base Article

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Functionalities

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Value of Ads Manager Pivot

SUMMARYThis article will cover the value of ads manager pivot and how it can help different personas. ValueData-driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in

Knowledge Base Article

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Getting Started

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Create and Assign Global Task Queues

Global Queues are used in the Workflow Engine to assign a task to a Task Queue. Assigning the task to a Task Queue lets anyone within the queue to pick up the task depending on their current bandwidth. Create a Global Task Queue Click the New Tab icon  and select Settings 

experience:space

article:howto

release:N-A

productmodule:workflow-engine

+4

Knowledge Base Article

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Queue

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Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

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Stacked Bar widget

The Stacked Bar widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Bar chart, the categories are represented by horizontal bars that a

Stacked Bar Widget

Knowledge Base Article

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Types of Widgets

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Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Volumetric Alerts for Product Insights

Knowledge Base Article

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Alerts

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FAQs

​Find below the answers to frequently asked questions about Unified Routing.​​How to tag skills and proficiency to a case ? For routing a case to the appropriate agent with skills, we have to tag the required skills and skill proficiency to the case. This can be done in the folloeing modules : Rule

Knowledge Base Article

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FAQs

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Add Gamification Points Multiplier in Advocacy

In the Sprinklr advocacy site, advocates get gamification points if they share a post, and the post is engaging to their followers. Admins can leverage the "Gamification points multiplier" feature in the publisher to assign higher point values to specific posts that they want advocates to

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Curation

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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Advocacy - SES

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Review Time Off Requests

Reviewing time off requests from agents is important for keeping things running smoothly and ensuring leave is given fairly. This section provides a step-by-step guide on reviewing and managing time off requests submitted by agents.You can review Time Off requests using the following methods:Agent M

Knowledge Base Article

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Time Off Management

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Create an Announcement in Advocacy

Announcement posts are used to convey some piece of information to the users upfront with a pop-up. Whenever an announcement is live on the site, it shows up as a pop-up as soon as the user logs on to the site.How to Use Announcements Apart from the most common use case of Announcement being the met

Advocacy

Advocacy - SES

Social - SES

publishing

Knowledge Base Article

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Content Curation

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Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Product Insights on owned accounts

By adding an Account to a Product, you can pull content from your owned Account pages into Product Insights reporting. This allows users to utilize product-based accounts (like a specific Facebook Page dedicated to a product) to gain a comprehensive view of customer feedback. Additionally, any Accou

Knowledge Base Article

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Sources

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

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How are Product Insights models trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Knowledge Base Article

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Advanced Concepts

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Permissions for Product Insights

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities within Product Insights, you'll want to ensure that their Role is granted the right permissions. To review the basics of adding users, see Add a User, and to learn more about permiss

Knowledge Base Article

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Permissions

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Manage Asset Manager View with Asset Card Sizes

In Digital Asset Manager, you can choose asset properties that should be visible on assets like Author, Number of downloads, Date Created, etc. You can also easily switch between small, medium, and large sizes of asset cards, so that you can choose if you want to see more assets in a single screen o

DAM - SES

Social - SES

Asset Manager view

Asset Manager view switch

Knowledge Base Article

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Actions on Asset Manager

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Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t

Advocacy - SES

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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How to Create & Manage Boards in Ads Manager

Saved Boards in the Ads Manager allow you to save all the details of an Ads Manager view, including column configuration, column width, and applied filters. By saving a specific view, you will not need to configure a view multiple times manually. Your saved boards can be edited, deleted, or shared f

Knowledge Base Article

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Ad Campaign Optimization

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RSS Feeds Integration in Advocacy

RSS (Really Simple Syndication) feeds are a format used to distribute frequently updated content from websites or blogs. Admins can integrate RSS feeds from into the Advocacy site so that articles from any internal/external site can be automatically published on the Advocacy site and can be shared

Advocacy - SES

Social - SES

Knowledge Base Article

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Integrations