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Review Time Off Requests

Reviewing time off requests from agents is important for keeping things running smoothly and ensuring leave is given fairly. This section provides a step-by-step guide on reviewing and managing time off requests submitted by agents.You can review Time Off requests using the following methods:Agent M

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Time Off Management

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Add a Viber Service Account

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Knowledge Base Article

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Getting started with Viber

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Create a Rule Batch

Rule batches are used to categorize and organize rules to make them run in a particular sequence. A rule batch has multiple rules stacked together in a specific order. You can drag and drop the rule batch columns in order to make them run in the desired sequence. You can also drag and drop rules wit

experience:space

cloud:care

article:howto

release:N-A

+4

Knowledge Base Article

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Introduction to Rule engine

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Knowledge Base Article

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Manage entities through ACW

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Create reporting widgets to analyze Twilio pricing

Businesses using Twilio are charged per conversation.Brands can leverage Sprinklr reporting to view various Twilio insights!To create a reporting widgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the selected dashboard, click Add Widget in the top r

Knowledge Base Article

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Twilio

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Create a Column for X Replies

Engaging on X through Sprinklr platform allows you to increase awareness and further expand your brand's audience. Within the Sprinklr Engagement Dashboard, you can add Reply as a column type which helps in managing the replies that have been sent through the brand's account. In this artic

Knowledge Base Article

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Engage with your fans

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How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Knowledge Base Article

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Callback Use Cases

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Capture Comments On Instagram Live Videos Using Rule Engine

When you capture comments on your Instagram Live videos, you need to be able to engage with all comments and manage them well. This article tells you how to view all the comments on the Instagram Live Video within the Engagement Dashboard using the rule engine.​Note: You can only reply to the commen

Knowledge Base Article

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Replying to Messages

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Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Supported operators for Story Query

Below is the list of all the supported operators which you can utilize to form a Story Query. To understand in detail about operators and how they function, refer to Operators FAQs.OperatorExampleDescriptionANDsocial AND sprinklrSearch for keywords "social" and "sprinklr" anywher

Knowledge Base Article

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Story query setup

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LinkedIn Ads Channel Nuances in Sprinklr

Historically, the LinkedIn Campaign Manager supported a two-tier campaign structure, i.e. Campaigns and Ads. However, with the introduction of Campaign Groups to its hierarchy, LinkedIn has migrated from its two-tier campaign structure to a three-tier campaign structure. We have updated our platform

Knowledge Base Article

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Troubleshooting & FAQs

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Best Practices for the Google Analytics Ads Integration

What is the frequency of the Data Fetch of Google Analytics in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will be

Knowledge Base Article

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Troubleshooting & FAQs

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Other Ad Creation Methods

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Change Ownership of Multiple Assets on User Delete

You can transfer the ownership of assets or entities created by a user, when a user is deleted. At the time of a user delete, the ownership of the following entities is transferred. Account Account Group Workspace Queues Roles Web Analytics Folder This functionality facilitates a selective tra

Change Ownership of Multiple Assets on User Delete

Change Ownership of Assets

Knowledge Base Article

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Manage Accounts

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Integration of Checklist with Approval Queues

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating the verification process, you can enhance governance and streamline

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Approval Queue Integration

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Google Ads Troubleshooting & FAQs

Points to Remember:If data is not populating when breakdown is applied, please request enablement as this feature is DP controlled.If you want to see only Youtube data, please apply 'Youtube' channel filter and same incase for 'Google Ads'.Frequency of Data Updation Daily DataAd

Knowledge Base Article

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Troubleshooting & FAQs

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Overview

Once Live Chat has been set up on your website, customers can click on it and initiate conversations with you. From a brand perspective, these conversations can be handled byA botAgentBot + AgentWhich agent can view the conversation and interact with it is governed by the Permissions section under t

Knowledge Base Article

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Overview

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Knowledge Base Article

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Getting Started