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Manage Workforce Manager Persona App

The Workforce Manager Persona App is the go-to place for administrators and workforce managers. It is one of the first configurations that administrators need to configure to access the Workforce Management platform on the Sprinklr Service launchpad. The Workforce Manager Persona App can be configur

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Other Configurations

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Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Create & Manage

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Call Recordings

Brands have the option of recording video calls between agents and customers. These recordings can be reviewed later for compliance and training agents.Brands can choose from one of the two recording modesSingle Participant recording (Default): See active speaker’s video only (either agent or custom

Service

Knowledge Base Article

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Additional Features

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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

RS
Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

RS
Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases

RS
Dynamic Workflow Node

IntroductionDynamic Workflow Nodes are a crucial component of Sprinklr's Conversational AI, enabling the creation of flexible and responsive workflows. This article provides a comprehensive overview of the dynamic workflow node, its functionalities, and how to use it within the Sprinklr platform eff

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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How to Gather Language from Customer

As the name suggests, this node decides the language in which the IVR will continue based on user input.   ​Components Node name and Content Box work in a similar way in all nodes. Other major components are:  Always ask language checkbox: If a user calls multiple times on the IVR, a default languag

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Insights

Sprinklr Marketing

Knowledge Base Article

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v18.5 Spring Release (May)

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Audit Checklist/Form Scoring

Scoring happens on the checklist only when Enable Scoring is enabled at the checklist level which adds the support to associate points w.r.t to the options.​Scoring is supported on these Item Types:PicklistMulti-PicklistCheckboxRadio ButtonRating ScaleChecklist Scoring happens at three different lev

Service

Knowledge Base Article

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Audit Checklist Builder

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Stacked Bar Widget

The Stacked Bar widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Bar chart, the categories are represented by horizontal bars that a

Stacked Bar Widget

Insights

Knowledge Base Article

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Types of Widgets

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Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

Insights

alert

Scheduled Summary Report

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Knowledge Base Article

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Listening Scheduled Summary Report

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Add a Deflection Tool

The Deflection Tool reroutes inquiries to the most suitable channels, boosting workflow efficiency and user experience. For example, customer emails can be redirected to live chat, while social media tech support queries go to a dedicated help desk.Steps to Configure Deflection SkillFollow the steps

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Value Proposition for the Adjust Ads Integration

Perosona​CategoryChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Adjust and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Adjust and channels Metrics and Dimensions​​​

marketing

Knowledge Base Article

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Getting Started

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

marketing

Knowledge Base Article

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Getting Started

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Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

marketing

Knowledge Base Article

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Advanced Use Cases

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Reply to Selected Message in the Conversation History in Distributed

Distributed users can reply to selected messages in the conversation history in the Inbound Column. Whenever a user performs a reply action on any inbound message (this is applicable for all engagement actions like - Reply, Comment, DM, etc.), a conversation tab will op

Reply to Selected Message in the Conversation History

social

Distributed

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Create a Post using Quick Publisher

In this article, you will learn how to use Quick Publisher to create and publish/schedule posts on multiple accounts and across multiple channels in Sprinklr. Understand how to leverage your social account in the best possible way with key publishing functionalities to enhance the content you publis

Create Message

marketing

Quick Publisher

Knowledge Base Article

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Content Creation

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API Skill

OverviewThe API Skill enables the dynamic workflow node to interact with external systems via API calls. This skill is crucial for fetching, sending, and processing data from external sources, significantly enhancing the capabilities of conversational AI.API skill use casesFetching User Data: Retrie

Service

Knowledge Base Article

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Dynamic Workflow