Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.5K)

SH
How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

Knowledge Base Article

 • 

Ads Creative Library Screen Explained

RS
Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

Knowledge Base Article

 • 

Advanced Use Cases

RS
Support for Instagram Reminder Ads in Sprinklr

Sprinklr is excited to announce the integration of Instagram Reminder Ads into our platform. ​This new feature enables users to effortlessly create and manage Reminder Ads on Instagram, helping you keep your audience informed about key events and promotions. Discover how to utilize this functionalit

Knowledge Base Article

 • 

Advanced Use Cases

SH
How to Share Audiences in the Audience Manager

Effortlessly share your audiences across multiple Ad accounts in Audience Manager.The visibility of your audience is based on the Ad Accounts selected during audience creation. If you want to share an audience across Ad Accounts, then use this capability. The audience sharing options in the Sprinklr

Knowledge Base Article

 • 

Manage Audiences

SH
Default Date Filter on Different Reports

Date Filters are present at the widget level and help you sort the data according to the metric/dimension added in the date filter. It means that cases will populate according to that date filter.For example, if the case count is plotted with the date filter added in the widget as Case Creation Time

Knowledge Base Article

 • 

Reporting Entities and its Relation

SH
Reporting Roles and Permissions

Roles and Permissions for reporting can be modified and added for users basis their roles and responsibilities. Majorly dashboard permissions and other settings related to reporting and analytics can be modified. Following is the list of roles and permissions that are governed for the users along wi

Knowledge Base Article

 • 

Reporting Roles and Permissions

RS
View Activity ​Details for Published UGC Assets

With the Published Activity support for user-generated content, you can monitor the publishing activity of UGC assets, identifying which social accounts have posted the content and the corresponding market or region​. Steps to View Activity ​Details for Published UGC Assets​Click the New Tab icon .

Social - SES

UGC - SES

Knowledge Base Article

 • 

Advanced Use Cases

RS
Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

Knowledge Base Article

 • 

Advanced Use Cases

RS
Enhanced Modern View for Inbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Inbound window within Distributed. To be able to use the enhanced Distributed modern view, you

Social - SES

DST - SES

Knowledge Base Article

 • 

Miscellaneous (Distributed User)

SH
Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

Social - SES

+2

Knowledge Base Article

 • 

Image Editor

SH
Apply Filter or Tune an Asset in the Image Editor

Within the image editor, you are able to adjust the brightness, contrast, saturation, exposure, hue, sharpness, noise, sepia, gamma, and stack blur. Additionally, you may select a filter. Here, we have listed the steps to apply a filter and tune an asset in the Image Editor.Steps to tuning an asset 

DAM - SES

Tune Asset in Image Editor in DAM

Apply Filter on Asset in DAM

Social - SES

Knowledge Base Article

 • 

Image Editor

RS
Validation Screen - Voice Campaigns

OverviewThe Validation Screen for Voice Campaigns provides campaign managers and implementation teams with a proactive tool to identify configuration errors after creating a campaign. This feature helps prevent issues that may affect call connectivity and campaign performance by validating all confi

Knowledge Base Article

 • 

Validate Campaign Configurations

SH
How to resolve microphone issue

Sometimes due to system, device and network issues, agents or customers may report voice loss during their ongoing conversations. At that time as a primary action, it becomes most important for the agent to ensure whether they are connected properly to the device.If the agent is facing issues regard

Knowledge Base Article

 • 

Setting up Agent Persona

SH
How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Knowledge Base Article

 • 

Callback Use Cases

SH
Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

DAM - SES

Asset Audit Trail

Social - SES

Export an Asset Audit Trail

+1

Knowledge Base Article

 • 

Advanced Capabilities

RS
Add and Configure Widgets

Use Cases of Record Page Builder for Different LayoutsAdd a New Widgetadd or remove widgets for different layouts. Various types of widgets, including Reporting, Customer 360, Coaching, Learning, etc., can be seamlessly incorporated or excluded based on distinct customer use cases.Individual Widget

Knowledge Base Article

 • 

Configure Case Analytics View

SH
Multiple Captions for Advocacy Posts

The Multiple Caption feature will allow content curators to create multiple caption options for the same post. This will enable advocates to select their preferred content copy and share that on their social channels. Sharing of diverse content by advocates increases the reach and visibility of the

Advocacy - SES

Social - SES

Knowledge Base Article

 • 

Content Curation

RS
Channel Guidelines integrated in QA Checklist

Sprinklr supports the channel best practices in Campaign QA Checklist to ensure your ads adhere to the channel guidelines

ADS_CHECKLIST_POPULAR

Knowledge Base Article

 • 

How to setup QA Checklist?

RS
LinkedIn Parity: Results Forecasted

The "LinkedIn Parity: Results Forecasted" article explains how LinkedIn’s new forecasting tools help users predict campaign outcomes. It covers features like adjusting forecast details, choosing different time ranges, and seeing metrics for budget and audience segments. This guide is aimed

Knowledge Base Article

 • 

LinkedIn Advanced Capabilities

SH
Access Smart Theme Explorer (Navigation + Permissions)

There are two ways to access Smart Theme Explorer in the Sprinklr platform –Standard dashboardCustom reporting widgetStandard dashboardSmart Theme Explorer as a standard dashboard can be accessed from the Sprinklr launch pad. Click the New Tab icon. Under Sprinklr Insights, click Smart Theme Explore

Smart Theme Explorer Permissions

Access Smart Theme Explorer

Knowledge Base Article

 • 

Getting Started with Smart Theme Explorer