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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Service

26.1.1

+2

Knowledge Base Article

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Customize your Community

RS
Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Value Realisation Dashboard

UseOpportunityValueUse a Bubble-Heat Map that outlines where managed businesses in the platform are located, and the collection of mentions and insights about said business locations.Use filters to break down a certain area on the map by a regional, local, or institution view. Dynamic zoom-in to loo

Insights

Knowledge Base Article

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Dashboards

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Action with Auto import rules

In this article we will cover the descriptions for various actions in Auto import rules.Auto Import Rule Actions — DescriptionsTermsDescriptionAssign a Message to a User/QueueAdd to Partner QueueRefers to adding the message to a previously created Partner Level Queue.Add to Client QueueRefers to add

auto import

module:rule-engine

social

Rule Engine

Knowledge Base Article

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Auto import rules

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Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

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Live Chat Additional Report Group

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Sprinklr Copilot for Social - Widget Builder

OverviewSprinklr Copilot for Social enhances reporting capabilities with the introduction of the Widget Builder. This feature allows users to create reporting widgets using natural language, making data exploration faster and more intuitive.Earlier, when users asked reporting-related queries that di

Publishing - SES

social

Reporting - SES

Sprinklr Social

+4

Knowledge Base Article

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Social Copilot

RS
Gap Analysis

Gap Analysis in the Knowledge Base identifies missing, incomplete, or underperforming content that may prevent customers or agents from resolving issues efficiently. It highlights areas where existing articles do not fully meet user needs or where new content is required.Reporting on Gap Analysis he

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Reporting and Analytics

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Guided Workflow Report

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. When you create a new widget in a reporting dashboard using the Service Analytics data source, the Guided Workflow Report appears under the Guided Workflow Report Group in the Widget Builder when you select a me

Service

Knowledge Base Article

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Guided Workflow Report Group

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

+3

Knowledge Base Article

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Governance (Distributed User)

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Project Analytics

OverviewProject Analytics provide detailed insights into your Tasks at the Project level. You can use this feature to gain insights into task distribution across users and teams, analyze Project progress and identify trends affecting task progress. Managers can use Analytics to keep a bird’s eye vie

marketing

Knowledge Base Article

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Project Level Analytics

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Data Collection using Sprinklr Audience API Connector

Sprinklr offers data onboarding using API to import any amount of data to feed into outbound campaigns. The API helps create or update a lead based on the data collected from the create/update lead event API.With the Sprinklr Audience API Connector, you gain robust configuration options for data val

Service

Knowledge Base Article

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Connectors in Data Collection

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Advanced Keyword Query

Before You StartTo learn about Keyword Matcher Query, see What is Keyword Matcher Query?To create a Basic Keyword Matcher Query, see How to Create a Keyword Matcher Query? Operators for Keyword QueriesFollowing are some operator examples and their results:OperatorExampleFind Messages​helloSearch for

Service

Knowledge Base Article

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Keyword Query

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Automate Twitter Feedback Cards

You can automate the process by which Twitter Feedback cards are sent to your followers. Automating Twitter Feedback Cards ensures consistency in your requests for feedback and will save time for your Customer Service team.Once Feedback is given, users will have the option to Tweet their experience,

social

Service

Knowledge Base Article

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Automated interaction with customers

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Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sub-Campaign Rules

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Confidential Messages

OverviewIf your marketing campaign includes sensitive content, you might want to restrict access and visibility for such Messages. For example, you may not want confidential or sensitive product information becoming available to people outside the product team, before launch. In such a scenario, you

marketing

Knowledge Base Article

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Content Creation

RS
Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Service

Knowledge Base Article

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Setting up Queues

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Table Widget

The Table widget is a visualization widget that displays data in tabular form, with rows and columns. In a dashboard context, a table widget is often used to display key metrics and data points in a visually organized and easily digestible format.The widget also provides the functionality to sort da

Insights

Knowledge Base Article

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Types of Widgets