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Account Deactivation Dimensions

Users can plot additional metrics when reporting on account activity in Sprinklr. This will help them better analyze deactivated accounts, and reasons for deactivation. Additionally, users will be able to see when was the last published post from an account – this can serve as an insightful metric t

Knowledge Base Article

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Reporting glossary

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Reasons for Accounts to be in Action Required state

The newly introduced state, Action Required, indicates that the account is partially affected, meaning that publishing on the account may be impacted but reporting would be working just fine. The account may be affected due to a variety reasons such as:missing permissions or roles on the channel, AP

Knowledge Base Article

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Account Health Alerts

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Account Health Alerts in Accounts Screen

Enhancements to the Accounts ScreenWe are excited to share the latest updates to the Accounts Screen, designed to provide users with enhanced visibility and functionality when managing accounts. These changes improve how account statuses are filtered, how issues are displayed, and how users can acce

Knowledge Base Article

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Account Health Alerts

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How to View Insights for Ads Pixels

After successfully setting up the Pixel on your website, you can access website conversion tracking reports in Ads Manager and Ads Reporting. This feature enables you to view the number of conversions driven at the campaign or ad variant level, alongside other related metrics such as impressions, en

Knowledge Base Article

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Getting Started

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Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

Knowledge Base Article

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Getting started

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

article:howto

Instagram

Knowledge Base Article

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Getting started

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Facebook Advantage+ Shopping Campaigns

Improve the efficiency and personalization of your ads with Meta Advantage+ Shopping CampaignsAdvantage+ shopping campaigns are a type of Facebook ad that enables e-commerce and retail direct-to-consumer and brand advertisers to potentially achieve better performance, greater personalization, and mo

Knowledge Base Article

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Facebook Advanced Capabilities

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Page Density controls

Unlock the power of information with page density controls – tailor your viewing experience to your preference. In today's fast-paced digital landscape, where you need to navigate through a myriad of information, the importance of optimizing user experience cannot be overstated. With this in mi

Page Density Controls

Knowledge Base Article

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User Management

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Manage assets in asset manager

The Asset Manager provides a centralized repository for all media assets, documents, templates, and more. From within the Asset Manager, you can easily add assets to your environment's Asset Manager, where those assets can be permissioned, categorized, and more. From the Asset Manager, there ar

Actions in Asset Manager

Manage assets in asset manager

Manage asset manager

Knowledge Base Article

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Manage assets

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Journey Facilitator - Key Terminologies

While using Journey Facilitator, you may come across terminologies that you are not familiar with. In this article, we provide you with a list of such terminologies and respective descriptions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys a

Knowledge Base Article

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What is Journey Facilitator

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Add an Email Marketing Account to publish emails in bulk

In this article you will learn how to add an Email Marketing Account in SprinklrHow to set-upIt is necessary to get the domain verified as a prerequisite in order to send the emails using the domain. You can follow the following steps to get your domain verified:Raise a support ticket at tickets@spr

Email Marketing Account

Social Accounts

Domain Whitelisting

Email Marketing

+1

Knowledge Base Article

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Setting up Email Marketing 

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What is Coaching?

Coaching in Quality Management refers to the practice of providing guidance, support, and feedback to agents by Quality Managers or Supervisors, with the aim of optimizing their performance, fostering a culture of continuous improvement, and ensuring exceptional customer experiences.  Use cases for

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Coaching

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FAQs

We understand that you may have questions about our product/service, and we're here to provide you with the answers you need. This comprehensive collection of commonly asked questions aims to address your queries, and concerns, and provide you with helpful information. Whether you're a new

Knowledge Base Article

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Source Agnostic

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Nextdoor Channel Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Nextdoor within the Sprinklr platform.NoteAPI Limitation - The functionality is not available for Sprinklr to build. ​FunctionalitySprinklr Supported PublishingPublishing ContentNoPrivate Messages No EngagementView Posts, Comments, a

Knowledge Base Article

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Nextdoor

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Campaign Third Pane - Attachments

You can add attachments to your Campaigns using this tab. You can attach media like images, videos, dynamic images and more using this tab. Attachments can be added from DAM, from your device, through a URL or through SharePoint or OneDrive. You can also add user-generated content or dynamic images.

Knowledge Base Article

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Campaign Third Pane

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Capacity Simulator​

The Unified Routing Capacity Simulator enables administrators and configurators to explore various scenarios concerning case assignments. It offers insights into whether a case will be assigned or not, along with the underlying reasons. Additionally, the simulator aids in understanding advanced use

Knowledge Base Article

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Setting up Agent Capacity

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Set up Alerts on Anomalies for posts or account

Additonally, you can set up Custom Volumetric Alerts for Post & Account Insights.Using Account Insights as the module you can filter all your accounts by a dimension then setup alerts on any account that breaches a threshold.Using Post Insights as the module you can filter all your posts by a di

Knowledge Base Article

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Alerts

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Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Knowledge Base Article

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Setting up ACW

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Overview

Once Live Chat has been set up on your website, customers can click on it and initiate conversations with you. From a brand perspective, these conversations can be handled byA botAgentBot + AgentWhich agent can view the conversation and interact with it is governed by the Permissions section under t

Knowledge Base Article

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Overview