Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Guided Workflow Screen Components - Number Input

Overview The Number Input component is designed to capture and store numerical data. It provides several constraints to ensure data accuracy and validity:Minimum Value: If a number less than the defined minimum value is entered, an error message will prompt the user to correct it.Maximum Value: If a

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Screen Components - Checkbox

OverviewA checkbox is an interactive element in a form that enables users to independently select or deselect options. Each checkbox serves as a binary control, representing a choice between two mutually exclusive options, such as "Yes" (checked) or "No" (unchecked).​Fields of the CheckboxEnable Rep

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

 • 

Setting up the In-App distribution

RS
Queue Performance Voice

A Queue Performance Voice Report that tracks real-time updates and service level agreements (SLAs) at the queue level plays a crucial role in managing and optimizing call center operations. This report continuously monitors and provides immediate insights into how well the contact center is meeting

Knowledge Base Article

 • 

Detailed Dashboards

RS
Guided Workflow Screen Components - Password Input

OverviewThe Password Input component is primarily used in customer-facing Guided Workflows (GWs) to securely collect passwords for verifying a user's identity. When entering the password, the characters are masked (usually represented by dots) to maintain confidentiality. Users can reveal the passwo

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow - Secure Screen - Input Components

OverviewThe secure screen node integrates various input components to facilitate seamless and secure data collection. These components ensure accurate and efficient data entry, enhancing usability and adaptability for diverse use cases.​Text InputThe text input component is used to capture text-base

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
User Communication Elements

​OverviewUser Communication Elements are components within the Guided Workflow Canvas that enable direct communication with users as they navigate a workflow. These elements are designed to convey important messages, updates, or instructions, enhancing the user experience and guiding them through ea

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Bulk Actions on Scenes or Slides

Sprinklr Display and Presentations enables you to perform bulk actions on scenes/slides, reducing setup time and enhancing productivity for daily tasks.Steps to Set Up Bulk Actions 1. Navigate to and open the desired storyboard or presentation.2. Select the desired scenes/slides while holding down t

Display - SES

Social - SES

Knowledge Base Article

 • 

Display

SH
Counter Summary Widget

The Counter Summary widget provides a simple and intuitive way for users to have a quick summary of a key performance indicator (KPI) or metric, like the number of mentions or the number of distinct users for the applied filters. The widget also allows the users to drill down into more detailed info

Counter Summary Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Add a Workspace Queue

Workspace Queues are used to store Inbound Messages. As a message moves through a workflow, the message's Workspace Queue can be manually changed in the Engagement Dashboards, or through the application of a macro. In this article, we will go over how to add a Workspace Queue. StepsClick the Ne

Knowledge Base Article

 • 

Queue Management

SH
View & Edit User Details

With Sprinklr user settings, admins can view and update properties of their users. Individual users can also view and edit their details if they have the relevant permissions. This article lists down steps on how to view and edit user details in Sprinklr.Steps to view and edit user detailsClick the

Knowledge Base Article

 • 

Getting started

SH
Mark a User Inactive

Depending on your administrative discretion, you can mark an existing user as inactive. Inactive users cannot log in to the Sprinklr platform. Inactive users can regain access to the platform and all its entities once reactivated. Follow the steps mentioned below to mark users inactive.Steps to mark

Knowledge Base Article

 • 

Getting started

RS
WebEx Integration in Advocacy​

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration WebEx Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

WebEx Broadcast Integration

Social - SES

WebEx Broadcast Integration in Advocacy

+1

Knowledge Base Article

 • 

Integrations

RS
Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Advocacy - SES

Social - SES

Knowledge Base Article

 • 

Integrations

RS
Facilitating Customer Journeys

Sprinklr’s Journey Facilitator helps marketers create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. Brands can express appreciation for a customer's patience during a previous order by sending vouchers, thereby reinforcing their importance and fostering c

Knowledge Base Article

 • 

Journey Facilitator

RS
X Advertising Parity

Learn about Sprinklr's capabilities on X Advertising that are at par and even better than you can get on the native platform.​Through X Ads in Sprinklr, you can advertise to an audience of more than 535 million global monthly active X users (https://business.x.com/en/advertising.html) allowing

Knowledge Base Article

 • 

Advertising Channel Parity

RS
Effective Proactive Messaging Strategies

Brands can utilize push notifications and proactive communication through emails, social media and messaging apps to provide customers visibility into the status of their orders and facilitate post-sales interactions. While traditional communication channels suffice, utilizing proactive messaging ca

Knowledge Base Article

 • 

Proactive Messaging and Notifications

SH
Audit Location Changes

Learn how you can see the changes made to Business Locations using the Activity option within the Business Locations window.After adding/creating a new business location, whenever you make any changes to it, it gets saved in the activity log. You can easily monitor all the changes made to the busine

Knowledge Base Article

 • 

Advanced Concepts

SH
Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Knowledge Base Article

 • 

Setting up Instagram in Sprinklr

SH
Product Insights Value Realization dashboard

UseOpportunityValueUse a Counter that outlines how products in the platform are rated, and the collection of mentions and insights about said products.Use filters to break down a certain value/number on the counter by brand, product, or attribute. Deep Dive to look at metrics like mention volume, ex

Product Insights Value Realization Dashboard

Knowledge Base Article

 • 

Dashboards