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Capture Timestamps in Custom Fields

You can capture the time availability actions such as case creation time, case modification time, case action time, and macro application time.To capture timestamps of a particular action, such as case first assignment time, case first reply time, case re-opened time, or case closure time, you can c

Knowledge Base Article

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Capturing Timestamps

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How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)Fill the request form.To ha

Train Your Logo

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Setting Up Logo

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Add Brand’s Social Posts in Email Newsletter

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further.Steps to Set Up Email NewslettersConnecting

Advocacy - SES

Social - SES

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Enablements

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Unsubscribe to an event

sprChat('unsubscribeToUpdate')This API can be used if we don’t want to listen particular type of events from live chat widget that have already been subscribed. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuetopic*stringUpdate that was p

Knowledge Base Article

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SDK Methods

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

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Reporting

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Use Cases of Appointment Booking

Video ConsultationUsing appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-

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Appointment Booking

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What is Intent Test Project?

OverviewCreating an Intent Test Project allows brands to validate the accuracy of AI intents on user messages and improve the AI intent model based on feedback. By running historical data through the test module, brands can verify if the predicted intents align correctly with user messages.  This va

Knowledge Base Article

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AI/NLP Testing

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Global Variables

OverviewGlobal variables in a Conversational AI are reusable components that are essential components used to store informationthat can be accessed and utilised across other dialogue trees within the Conversational AI Application.A global variable will store the value Enablement NoteTo learn more ab

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Manage Variables

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How to Approve Intent Model Feedback?

​Steps to Approve Intent Model FeedbackOpen the Conversational AI Persona App and go to "Test". Click Message Validation OR Intent Test Projects.In the "Message Validated" window, a user will be able to view all validated phrases along with their expected intent.​Click the Eye ic

Knowledge Base Article

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AI/NLP Testing

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Text Processing Skill - Dynamic Workflow

OverviewWhen the Text-Processing skill is triggered, the user text variable provided by the user will be sent to the LLM and it will process the prompt and generate an output variable based on the Input variable and Prompt it receives.Use Case for Text Processing Skill in Dynamic Workflow node Data

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Dynamic Workflow

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How to set up Rule Batches?

Rule batches are used to categorize and organize rules to make them run in a particular sequence. A rule batch has multiple rules stacked together in a specific order. You can drag and drop the rule batch columns in order to make them run in the desired sequence. You can also drag and drop rules wit

Knowledge Base Article

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Rule Batches

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Stacked Column widget

The Stacked Column widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Column chart, the categories are represented by vertical bars th

Stacked Column Widget

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Types of Widgets

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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

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Types of Widgets

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Funnel widget

A Funnel chart is a type of widget used to represent the stages in a process, often used to visualize a sales process. It is called a funnel chart because it looks like a funnel, with a wide opening at the top and a narrow opening at the bottom. The width of each section of the funnel represents the

Funnel Widget

Knowledge Base Article

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Types of Widgets

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Stacked Twin Axis Widget

Knowledge Base Article

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Types of Widgets

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Publish to Tumblr

This article is a guide to publishing on Tumblr using the Sprinklr platform. Check out the steps and start publishing content to Tumblr to engage your target audience.To Publish to TumblrClick the Publisher icon  in the top right corner of the top navigation bar and select Create Post.In the Create

Publish to Tumblr

Publishing to Tumblr

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Tumblr

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Publish to SlideShare

SlideShare is a platform that hosts professional content comprising of presentations, documents, infographics, etc. Using the social publishing tool of Sprinklr, you can easily schedule and publish presentations as well as set its privacy. You can also publish your presentations as downloadable file

experience:space

article:howto

cloud:social

product:spe

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Slideshare

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Add a Microsoft App Store Account

You can now use Microsoft App Store as a channel on Sprinklr. Sprinklr supports fetching reviews from MS App Store​ in the engagement column. This article provides you with the steps to add a Microsoft App Store Account on Sprinklr.Steps to Add a Microsoft App Store AccountClick the New Tab&nbs

Knowledge Base Article

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Microsoft App Store

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Percentage Area Widget

A percentage area graph is a type of data visualization that displays the distribution of a dataset as a percentage of the whole. In this type of graph, the total area of the graph represents 100% of the data being measured, and each individual segment represents a proportion of that whole.The Perce

Percentage Area Widget

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Types of Widgets

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Engagement for Tumblr

Once your account has been added, you can create Tumblr columns in the Monitoring Dashboards. The options available for Tumblr columns include:My PostsA column of Tumblr posts published by your account.TimelineA column will display Tumblr posts in your Tumblr account's timeline. You can restric

Engagement for Tumblr

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Tumblr