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Hide/Unhide Comments via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can hide/unhide Threads comments. Note that you can hide/unhide only Fan comments. This article shows you the steps to hide/unhide the comments.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utili

social

Knowledge Base Article

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Threads

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Reporting on Smart Responses

You can view reports on Smart Responses predicted and used by the agents by creating widgets using Smart Response​​ ​​Dimensions and Metrics​​.​​​To know more about the dimensions and metrics of the Smart Response model, see the table below.​​​Dimension​​Description​​Smart Response Text​​Text displa

Service

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Smart Responses

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Use Cases of Co-browsing

Following are some use cases of Co-browsing​Customer SupportAgents can use co-browsing to assist customers with navigating a website, filling out forms, or making a purchaseSales and DemostrationSales representatives can use co-browsing to give live demonstrations of a website or product and to answ

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Use Cases

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CSAT Enablement

The Predicted CSAT Score feature is enabled for all partners by default, ensuring that you can benefit from its capabilities. However, if you find that the feature is not enabled for your specific partner account, you can reach out to your Success Manager.Before You Begin1. CSAT rating is predicated

Service

Knowledge Base Article

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CSAT Prediction

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Disable Smart Responses

To disable the Smart Response model, you can disable the rule i.e. Default Smart Reply Prediction (Customer/Inbound).After disabling the rule, you will not see smart response predictions for new messages and cases anymore. Instead, a note that says "Sorry, we don’t have any smart responses for

Service

Smart Responses

Knowledge Base Article

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Smart Responses

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

Knowledge Base Article

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Advanced Snapchat Capabilities

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Snapchat Ads Optimization

Optimize your Snapchat Ads towards a specific action such as installing your app, watching a video, or completing a purchase with goal-based bidding. In this article, you'll learn about the Snapchat optimization goals available in Sprinklr and how to setup the optimization goals for Snapchat Ads.​En

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Sponsored Snaps and Chat Feed Placement

OverviewSprinklr now supports delivery of Snapchat Sponsored Snaps into the Chat Feed placement via Snap’s bidded auction. This unlocks new inventory and can boost performance by layering Chat Feed delivery with existing Story placements.Snapchatter Experience​Placement: Sponsored snaps are directly

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Schedule Tweets for X Ads

You can schedule your tweets to go live at a specific date and time within your ads up to a year in advance and add them to new and existing campaigns. This capability will help you publish your tweets on weekends, evenings, or other busy times when you don't have time to tweet manually.Things

marketing

Knowledge Base Article

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Publish Twitter Ads

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Snapchat Ads Optimisation Window

Choose the conversion window for your ads to see when maximum of your ad viewers are influenced.​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your environment. To learn more about it, please work with your Success Manager.​Snapchat's optimisation

Knowledge Base Article

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Advanced Snapchat Capabilities

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Create X Flexible Audience

X Flexible audiences allow you to build and save audience combinations based on existing tailored audiences or subsets of existing tailored audiences. You can target members of a subset of tailored audiences based on the recency and frequency of interaction.In Sprinklr Audience Manager, you can incl

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Create X Website Cards

X Website Cards allow you to create ads that display an image or video, related context, and a clear call to action in your audience's timeline. You can use Website Cards to drive users to your site, increase conversions, and drive actions. This ad format lets you deliver dynamic and compelling

marketing

Knowledge Base Article

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Set up Twitter Cards

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Screen Control​

Use-cases:Enable agents to troubleshoot customer issues by directly accessing the customer’s screens, leading to faster issue resolution and improved customer satisfaction​Customers can revoke screen control/co-browsing anytime during the session User Experience:Agent requesting Screen control while

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Knowledge Base Article

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Co-browsing

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Overview

Co-browsing will allow agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling or confusing information on websites while maintaining privacy and security. Sprinklr Live Chat's Co-browsing has the following benef

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Co-browsing

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Guided Workflows - User Roles and Permissions

Sprinklr’s Guided Workflows offers a modular permission system that allows administrators to assign specific access levels to users based on their roles and responsibilities. This ensures secure, scalable, and efficient collaboration across teams.This article outlines the available permissions for e

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Knowledge Base Article

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Introduction to Guided Workflows

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Response Compliance​ Reporting

In Agent Assist, you have the ability to create a reporting widget that allows you to track and analyze response compliance. By configuring the widget, you can plot different metrics and dimensions to gain insights into the compliance of outbound messages. This includes monitoring if any flags were

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Knowledge Base Article

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Response Compliance

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What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

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Knowledge Base Article

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Troubleshooting and FAQs

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What is Case Analytics View?

Case Analytics View in Quality Management offers users a consolidated display of agent-customer conversations. It incorporates AI scoring to evaluate agent performance, an audit form widget for manual evaluations, and various case details. This functionality simplifies the process of reviewing case

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Case Analytics View

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Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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TikTok Brand Safety and Suitability

Brand Safety solutions aim to safeguard a brand's reputation during online advertising endeavors. This is accomplished by employing both first-party and third-party tools, which assist brands in steering clear of inappropriate content adjacency. TikTok, in collaboration with third-party partner

marketing

Knowledge Base Article

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TikTok Advanced Capabilities