Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

SH
Add Message Brief Template

Add Brief templates to all the Messages directly without any manual effort by creating a Draft Rule.Example Use case is shown below: A “Sample Email Brief” is attached to the draft messages when the channel is “Email”.How to Set-UpClick the New Tab icon. Under Collaborate, click Manage Rules.In the

marketing

Add Website Brief Template

Add Social Brief Template

Add Email Brief Template

+1

Knowledge Base Article

 • 

Draft Rules

SH
Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

marketing

Draft Rules

Rule Engine

Knowledge Base Article

 • 

Draft Rules

SH
Custom Fonts in Content Templates

In this article, you will learn how to import Custom Fonts in Sprinklr to be used in Content Templates using the Digital Asset Manager.Importing Custom FontsClick the New Tab icon. Under the Sprinklr Marketing tab, switch to Marketing and select Digital Asset Management within Planning and Reuse.In

marketing

Custom Fonts

Content Templates

Knowledge Base Article

 • 

Create New Content Templates

RS
Reporting Drilldown

The Reporting Dashboards in the Sprinklr Mobile App provide a cohesive and simple summary of metrics related to cases. They allow you to track performance, identify trends, and assess results in an engaging visual format, which supports swift decision-making based on data.With Reporting Dashboards,

Service

Knowledge Base Article

 • 

Supported Features

RS
View Case Number During Calls in CTI

The CTI Widget displays the associated case number directly in the C360 panel during an active call. Agents can easily view and copy the case number, giving them quick access to the case number for context, collaboration, and troubleshooting. This removes the need to switch screens or search manuall

marketing

Insights

social

Service

Knowledge Base Article

 • 

View Case Number

RS
All Cases Tab

The All Cases tab in the Conversational Analytics (CA) persona view on the Sprinklr Mobile App gives you a dedicated space to access and manage all your cases on the go. It enables you to seamlessly discover and analyze cases as part of your daily workflows.With the All Cases tab, you can:Search for

Service

Knowledge Base Article

 • 

Supported Features

SH
What is Reporting?

Customize, expand, and drill into metrics to discover what's working and what’s not by centralizing data from all your social channels and accounts.The Reporting functionality available within Content Marketing is an enhancement to Sprinklr’s existing Reporting capabilities. It utilizes the bui

marketing

Reporting

Knowledge Base Article

 • 

What is Reporting?

SH
Reporting Home - Bulk Actions

In this article, you will learn how to perform Bulk actions on Reporting Dashboards in Reporting Home.Bulk Actions on Reporting DashboardsNavigate to the Reporting Home.Select the checkboxes of the Reporting Dashboards you wish to apply bulk actions on. You can now apply following Bulk actions o

marketing

Bulk Actions

Reporting

Knowledge Base Article

 • 

Reporting Home Page

RS
iOS - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

 • 

Older Versions

SH
Configuring an ACW and ACW Builder Components

The ACW (After Call Work) module automates the after call work processes, allowing businesses to define custom workflows and streamline repetitive tasks. With advanced automation capabilities, agents can update customer records, generate follow-up tasks, and integrate with other systems for seamless

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Introduction to all components of ACW

RS
Sprinklr Social: 20.7.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social Release Notes

marketing

Insights

Release Notes 2025

+3

Knowledge Base Article

 • 

20.7.1 Patch (1st Aug '25 Onwards)

SH
New Marketplace UX for Google Analytics Integration

This article explains the updated marketplace user experience (UX) for Google Analytics connectors.Note: To access New Marketplace in your respective environment, enable the following Dynamic Property:Partner-level - NEW_MARKETPLACE_ENABLEDClient-level - v3MarketplaceEnabledAdditionally, to enable c

Integrations

Google Analytics

New Marketplace

#integrations

Knowledge Base Article

 • 

Google Analytics

RS
Sprinklr Insights: 20.7.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Note: While version 20.7

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7.1 Patch (1st Aug '25 Onwards)

SH
Introduction to Insights Hub

Insights hub is a tool to surface AI-powered actionable insights across areas of interest about "what is happening" and "how to act on it". With data-backed action plans at their fingertips, Insights Hub empowers brands to make swift and informed decisions to elevate their overal

Service

Knowledge Base Article

 • 

Introduction

SH
How to Add Canvases in Ads Creative Library

Canvases are Facebook ad creatives that allow you to create and publish immersive ad experiences to Facebook. Through a combination of videos, still images, and call-to-actions, your audience can view a showcase of stories and products.In the Creative Library, you can create and store Canvas creativ

marketing

Knowledge Base Article

 • 

How to add Canvas in Creative Library

RS
How are Knowledge Base Insights Generated?

Knowledge Base Insights are generated through a multi-step process aimed at identifying areas where new articles should be created or existing articles should be updated based on customer cases. Here's a detailed explanation of each step:Step 1: Identify Question-Answer Pairs - Each article w

Service

Knowledge Base Article

 • 

Introduction

SH
Create Localised copies of your messages for local audience

In this article, you will learn how to create Localised Copies of any message in different languages by automatically translating the original message using the in-built Google Translator.How it worksLocalized copies help you save time by translating the original message in the platform itself, and

marketing

To Create Localized Copies from the Editorial Calendar

To Create Localized Copies from Production Dashboards

Localization of Content

+3

Knowledge Base Article

 • 

Content Localisation

SH
Outbound Rules Conditions & Actions

SummaryThe following conditions are available for users to select while creating an Outbound Rule-Outbound Rule — ConditionsThe channel properties of the message: "The Channel Properties of the Message" are conditions applicable to the channel.​TermDescriptionThe Channel properties of the

marketing

Rule Engine

Knowledge Base Article

 • 

Outbound Rules

SH
Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

social

+2

Knowledge Base Article

 • 

Privacy Guides

SH
About Global and Workspace Queues

In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. Workspace Queues are used to store Inbound Messages, while Global Queues are used for Inbound Messages, Suggestions, Approvals, Cases, and Tasks. You can think

experience:space

Global Queues

article:howto

release:N-A

+8

Knowledge Base Article

 • 

Queue