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Reply Retrieval via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can retrieve replies or Threads comments. This article provides you with the details on steps for reply retrieval.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and in

social

Knowledge Base Article

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Threads

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

Export Audit

Knowledge Base Article

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Security

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X Housing, Lending, and Employment (HLE) Compliance

Advertisers must adhere to certain policies such as Special Ad Category for Facebook, Housing, Lending, and Employment (HLE) policy for X, and Credit, Housing, or Employment (CHE) policy for Snapchat in order to protect people against discrimination in housing, employment, and credit advertising. In

marketing

Knowledge Base Article

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Publish Twitter Ads

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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

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Set up Twitter Cards

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Facebook Opportunity Score in Ads Manager

Opportunity Score, a new tool from Meta, helps you improve campaign performance by identifying and prioritizing high-impact recommendations in near real time. Using Meta’s insights into optimal ad setups, it assigns a score from 0 to 100 at the campaign, ad set, and ad levels.Along with th

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marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Add a Workspace Queue

​Workspace Queues are used to store Inbound Messages. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rules or the Workflow Engine. Using Queue Rules, you can automatically

Service

Knowledge Base Article

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Queues

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LinkedIn Parity: Results Forecasted

The "LinkedIn Parity: Results Forecasted" article explains how LinkedIn’s new forecasting tools help users predict campaign outcomes. It covers features like adjusting forecast details, choosing different time ranges, and seeing metrics for budget and audience segments. This guide is aimed

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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"Total Results for Objective" Metric Details

Leverage this list of relevant metrics for mapping a campaign objective within Sprinklr.While mapping a Campaign Objective within Sprinklr, you can use the Total Results for Objective metrics within Ads Reporting. This metric depicts the total results obtained for your objective, i.e., the standard

marketing

Knowledge Base Article

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Map Total Results for Campaign Objective

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Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

marketing

Knowledge Base Article

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Change Log

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Define the Task Due date

Understand the various ways in which you can define your task due dates while defining your user tasks.To define your task due date When you are in the Workflow Engine editor, click the Addition icon and select User Task from the Workflow Option menu. After you define various aspects of the user t

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Assign task to the owner / user defined in a Custom Field

Tasks can be assigned to only a single user, a user in a custom field or an external user. Organizations have various ways to define the assignee for these tasks. Some brands have a predefined user for these tasks, while others select the user on the go. For the brands that want to define the users

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Assign task to a Group of Users

Tasks can be assigned to a specific user, a group of users or an external user. In this article you can understand how to assign a task to a group of users. Although the task is assigned to only one user, defining task queues as a part of the task allows the users belonging to the task queue to take

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Deploy a Workflow

To Deploy a workflow:Deploying a Workflow can be only done for undeployed workflows.Navigate to the Workflow Builder window, click the Undeployed option in the top right corner, and select Deploy.

marketing

Workflow Engine

Deploy Workflow

Knowledge Base Article

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Workflow Actions

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How to add color configuration in Editorial Calendar Boards?

In this article, you will learn how to use Color tags in the Editorial Calendar Boards to make specific outbound messages and/or campaigns custom fields to stand out based on your configured criteria. How to add a color tag?Easily highlight messages/campaigns that meet specific criteria with customi

Editorial Calendar

marketing

Editorial Calendar Boards

Color Configuration

Knowledge Base Article

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Calendar Views Customization

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Customize the Start Month of the Year in Editorial Calendar

You can customize the start month of the year in the Editorial Calendar as per your requirements, as the financial year across various countries starts in different months. For example, in the US, the financial year starts in October and in India, the financial year starts in March. This also automa

Editorial Calendar

marketing

Knowledge Base Article

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Calendar Views Customization

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Add an End component to a Workflow

An End component is a required object to complete a Workflow. Workflows cannot be deployed throughout the system without this component.To End the WorkflowWhen you are in the Workflow Engine editor, click the Addition icon and select End from the Workflow Option menu.

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Flow Actions

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Draft Update Rules

SummaryDraft Update Rules are initiated on existing Drafts. If a draft update rule is set up and enabled, and the conditions are met, then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under Collaborate.In the top right corner of the Rule Engine window, clic

marketing

Outbound Messages in Draft Status

Draft Rules

Knowledge Base Article

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Draft Rules

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Difference between Outbound, Post Publishing, Pre-Publishing & Autofill Rules

​Autofill Rules​Autofill Rules are applied to outbound messages that are applied when the message is created. These rules can be used to autofill certain message properties by configuring conditions and actions for messages when they are drafted or sent for approval.​​Outbound Rules​Outbound Rules a

Autofill

marketing

outbound

Rule Engine

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Knowledge Base Article

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Outbound Rules

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Outbound Rules Conditions & Actions

SummaryThe following conditions are available for users to select while creating an Outbound Rule-Outbound Rule — ConditionsThe channel properties of the message: "The Channel Properties of the Message" are conditions applicable to the channel.​TermDescriptionThe Channel properties of the

marketing

Rule Engine

Knowledge Base Article

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Outbound Rules