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Call Controls Features and Functionalities

This article outlines Call Controls additional features and functionalities.Anonymous Profile HandlingWhen an inbound call arrives without a visible caller ID, Sprinklr creates an anonymous profile.Previously, all anonymous calls were associated with a single shared anonymous profile, which could le

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Call Controls Features and Functionalities

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Locking & Unlocking of Users

Locking mechanism is important to ensure security for your users. Once locked, a user can be unlocked by either the admins, or via Sprinklr support. This article details out the locking and unlocking via the workspace/global admins.How can a user get Locked?When a user attempts to log in multiple ti

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Knowledge Base Article

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Getting started

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Omni Channel Agent Performance Report

The Omni‑channel Agent Performance Report provides a unified view of agent performance across all communication channels, including voice and digital interactions. It enables you to analyze how agents handle customer contacts end-to-end, regardless of the channel, using a consistent and comparable s

Knowledge Base Article

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Agent Performance Report Group

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

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Forecast Scenarios

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System Diagnostic Tool

The System Diagnostic Tool is designed to help agents diagnose and resolve system, network, and hardware issues that disrupt call quality. By providing a simple and efficient diagnostic mechanism, the tool improves agent productivity, ensures seamless customer interactions, and minimizes downtime.Th

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System Diagnostic Tool

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Sprinklr Service

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Agent Performance Report Group

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Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

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Social - SES

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Advertising & Marketing (Distributed User)

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TikTok Spark Ads Recommendation to Boost Posts

Spark Ads Recommendation empowers businesses with tailored video recommendations for Spark Ads, strategically enhancing campaign impact for brands and creators. The recommendation results are generated by comparing the videos with benchmarks that consider data on audience interactions, preferences,

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Create TikTok Spark Ads

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

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Introduction to Sprinklr Knowledge Base

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.​Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and O

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Create Facebook Ads

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Create Articles in Sprinklr Knowledge Base

Creating Knowledge Base articles allows you to capture, organize, and share information that helps customers and agents resolve issues efficiently. By creating structured articles, you can document processes, provide guidance, and make accurate information easily accessible through the Knowledge Bas

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Create and Manage Articles

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Create a new model training project for Text Classifier

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Text Classifier New Model

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Create a New Model Training project for Text Classifier

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Introduction to Care Console/Agent Desktop

Care Console is a centralized workspace designed for agents, bringing omnichannel interactions into a single platform. From one unified screen, agents can manage calls, emails, web chats, and social media conversations efficiently.With its capabilities, Care Console provides a consolidated customer

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Introduction to Care Console/Agent Desktop

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Queue Standard Metrics Configuration

Parameters such as Service Level Agreement (SLA) based on Assignment and Response and Short Abandon Time can be updated for individual Work Queues, allowing for tailored reporting specific to each Work Queue's Service Levels. This customization ensures that changes made to the parameters of one Queu

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Standard Metrics

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Frequently Asked Questions

Q) How to Send attachments larger than 10 MB?When sending an email from the Agent Console in the Engagement Dashboard, you can now include attachments that exceed 10 MB in size. However, instead of directly attaching the file, the attachment will be sent as a URL link. When the recipient clicks on t

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Knowledge Base Article

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FAQs

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Compose Reddit R/Max Campaigns

Reddit R/Max Campaigns are Reddit's AI-powered automated campaign type. R/Max automatically optimizes budget allocation, audience expansion, bidding, placements, and creative delivery while reducing manual campaign configuration.In Sprinklr, R/Max is available as a dedicated Reddit campaign type. Wh

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Ads Publishing

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

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Reporting & Analytics

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Create a Guided Workflow

This article provides information on creating a Guided Workflow and its basic configuration options. ​​Standard Guided Workflow TemplatesWhen Guided Workflows are enabled in a partner environment, standard templates for the most common use cases, such as web forms with and without inbound

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Guided Workflow Manager

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionDeprecat

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Facebook reporting glossary

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Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

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Introduction to Reporting