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Integrating your Contentful Account with Sprinklr

OverviewBefore you start using Contentful as a channel to create Messages and Posts, you must integrate a Contentful account with Sprinklr. Ensure you have your authentication details for your Contentful account in hand before you start this process. Once the Contentful account is added and authenti

Knowledge Base Article

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Contentful & Sprinklr Integration

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Integration of Checklist with Approval Queues

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating the verification process, you can enhance governance and streamline

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Approval Queue Integration

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LinkedIn Ads Channel Nuances in Sprinklr

Historically, the LinkedIn Campaign Manager supported a two-tier campaign structure, i.e. Campaigns and Ads. However, with the introduction of Campaign Groups to its hierarchy, LinkedIn has migrated from its two-tier campaign structure to a three-tier campaign structure. We have updated our platform

Knowledge Base Article

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Troubleshooting & FAQs

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Best Practices for the Google Analytics Ads Integration

What is the frequency of the Data Fetch of Google Analytics in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will be

Knowledge Base Article

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Troubleshooting & FAQs

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Other Ad Creation Methods

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Supported operators for Story Query

Below is the list of all the supported operators which you can utilize to form a Story Query. To understand in detail about operators and how they function, refer to Operators FAQs.OperatorExampleDescriptionANDsocial AND sprinklrSearch for keywords "social" and "sprinklr" anywher

Knowledge Base Article

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Story query setup

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Knowledge Base Article

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Getting Started

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Sprinklr Marketing: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with enhanced usability, parity gap addressal, consistent publishing and reporting, efficient content planning and seamless project management for impactful customer experiences!

18.8.2

Sprinklr Marketing

Knowledge Base Article

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v18.8.2 (October)

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Facilitating Customer Journeys

Sprinklr’s Journey Facilitator helps marketers create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. Brands can express appreciation for a customer's patience during a previous order by sending vouchers, thereby reinforcing their importance and fostering c

Knowledge Base Article

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Journey Facilitator

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Capture Comments On Instagram Live Videos Using Rule Engine

When you capture comments on your Instagram Live videos, you need to be able to engage with all comments and manage them well. This article tells you how to view all the comments on the Instagram Live Video within the Engagement Dashboard using the rule engine.​Note: You can only reply to the commen

Knowledge Base Article

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Replying to Messages

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How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Knowledge Base Article

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Callback Use Cases

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Knowledge Base Article

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Post Voicebot Handling

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Bulk Prediction

​Note: Before getting started with bulk prediction, ensure you familiarize yourself with the process of Creating a Smart FAQ Model. OverviewThe bulk prediction feature allows you to generate predictions for multiple queries at once on your Smart FAQ models. This functionality streamlines the process

Knowledge Base Article

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Advanced use cases

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Create a Column for Vanilla Forum Discussions

IntroductionUsing the engagement dashboard column, you can view all the posts made on your Vanilla Forum account and engage with the content. This article explains how you can create an Engagement Column containing Discussions of a Vanilla Forum account. Steps to Create a Discussions Column in Enga

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Tiered Approvals for Workforce Management Requests

Tiered Approvals provide a structured and flexible way to manage Workforce Management (WFM) requests such as Time Off, Shift Change, and Time Off/Overtime Slots. They can consist of approvals by single or multiple users. With this approach, requests are routed through multiple levels of approval bas

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Other Configurations

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

Knowledge Base Article

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Setting Up Smart Bidding

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Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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RSS Feeds Integration in Advocacy

RSS (Really Simple Syndication) feeds are a format used to distribute frequently updated content from websites or blogs. Admins can integrate RSS feeds from into the Advocacy site so that articles from any internal/external site can be automatically published on the Advocacy site and can be shared

Advocacy - SES

Social - SES

Knowledge Base Article

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Integrations

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Naming Convention for Outbound Messages

Automating the process of naming Outbound Messages by adding the Set Naming Convention action eliminates the manual effort of users in naming the Outbound Message. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude

Rule Engine

Knowledge Base Article

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Draft Rules