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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

marketing

Knowledge Base Article

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Ad Campaign Management

RS
Publish Ads in Threads from Sprinklr

Meta has expanded Threads advertising to all eligible advertisers globally, allowing businesses to reach audiences in a new, conversational environment. This guide walks you through the steps to publish ads in Threads using Sprinklr's Ads Composer, including how to set up your campaign, choose the r

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marketing

New Article

20.10

+2

Knowledge Base Article

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Create Facebook Ads

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Default Date Filter on Different Reports

Date Filters are present at the widget level and help you sort the data according to the metric/dimension added in the date filter. It means that cases will populate according to that date filter.For example, if the case count is plotted with the date filter added in the widget as Case Creation Time

Service

Knowledge Base Article

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Reporting Entities and its Relation

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SLA Preset Configuration

SLA metrics are used for measuring agents' response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance. SLA preset configuration feature helps businesses streamline and manage their service level commitments efficient

social

Service

Knowledge Base Article

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Reporting Entities and its Relation

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Location Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can customize your ad creatives for different geo locations by enabling Location Asset Customization (LocAC). It will allow you to customize creatives based on a user's geography. This capability is very similar to Language Customiza

marketing

Knowledge Base Article

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Facebook Ad Formats

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Compose Facebook Automated App Ads

You can create Facebook Automated App Ads for your App Install campaigns within Ads Composer. Automated App Ads leverages powerful machine learning to automatically optimize your campaigns across creatives, audience, optimization, and deliver high-value conversions with less effort.Automated App Ads

marketing

Knowledge Base Article

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Facebook Ad Formats

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Language Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can add various details of your creatives in multiple languages by enabling Language Customization. This will allow you to use multiple languages within the same ad and target the users based on the language their app is set up to. You ca

marketing

Knowledge Base Article

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Facebook Ad Formats

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Snapshot Reporting on User Custom Fields

You can access Snapshot Reporting for User Custom Fields in the Reporting Dashboard. This feature allows you to track and compare the progress or status of different User Custom Fields over time. Whether it's a campaign, language preference, or any other dynamic custom field that changes periodicall

Service

Knowledge Base Article

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Reporting Entities and its Relation

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Co-browsing Recording​

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Service

Knowledge Base Article

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Co-browsing

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Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

Service

Knowledge Base Article

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Webform

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Capabilities of Guided Workflows

A Guided Workflow is a robust tool for business process automation, crafted to simplify operations by gathering inputs and performing actions based on a predetermined workflow. By integrating various capabilities of Guided Workflows, customer support teams can assist their clients more effectively a

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Benefits of Guided Workflows

This article provides information on key benefits and capabilities of Guided Workflows. Key Benefits The following are some of the key benefits of Guided Workflows:Increased Efficiency: Automates repetitive tasks, significantly reducing agent handling time. Improved Consistency: Ensures adherence to

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Assigning Guided Workflow Ownership

OverviewTo ensure continued access and ownership of Guided Workflows after a user becomes inactive or deleted, Sprinklr supports automatic ownership reassignment using the Secondary User field in User Settings. This enhancement is designed to maintain operational continuity, particularly during offb

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Ignore Out-Of-Office Emails

Out of office emails are an automated response mechanism used by users to indicate their unavailability, such as during a vacation, business trip, or other absence. However, when an end customer has an existing case associated with their profile and sets an out of office reply, a reply from the bran

Service

Knowledge Base Article

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Ignore auto response emails

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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Insights

Knowledge Base Article

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Facebook

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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Alerts in Engagement Columns

Alert columns in Engagement dashboards help you monitor any crisis event in real time.The Engagement columns are populated by alert cards that help with the following –A snapshot of the alert instance Prediction of future trends (limited to aggregated volume-based metrics) on Smart alerts Actionabil

Insights

Knowledge Base Article

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Alerts in Engagement Columns

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Snapchat as a Benchmarking Source

Snapchat is a popular platform for short-form content, especially among younger audiences. In benchmarking, it helps brands analyze creator performance and engagement trends. However, data is only available for creators who have explicitly authorized access. Only those profiles can be tracked; other

Insights

Knowledge Base Article

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Snapchat

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Preferred Audience and Audience Restrictions

This article describes the details and differences between Preferred Audience and Audience Restrictions in the Sprinklr platform. You may know these terms as Targeting and Gating, respectively. In this article, Preferred Audience refers to the Facebook-specific method for targeting users you wish to

Publishing - SES

social

Social - SES

Audience Manager

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Knowledge Base Article

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Getting started with publishing

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Publish to WordPress Account

In this article, we will cover the steps to add a new custom field in Sprinklr. Sprinklr supports direct scheduling and publishing to WordPress. With direct publishing, you can publish WordPress blogs directly from the platform.Steps to Publish to WordPressClick the New Tab icon .&nbs

experience:space

Publish to WordPress

channel:wordpress

article:howto

+4

Knowledge Base Article

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WordPress