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RS
Guided Workflow Screen Components - Toggle

OverviewA toggle is a versatile user interface element that enables users to switch between two distinct states, typically "on" and "off" or "enabled" and "disabled." It functions like a switch, allowing users to easily activate or deactivate features or options within a workflow. Toggles are common

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Display Components - HTML Display

OverviewThe HTML Display option allows you to incorporate and customize additional content, enabling the creation of rich, visually appealing descriptions to enhance the guided workflow. You can use HTML tags within the designated section to format and style the content as needed.To make the individ

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Screen Components - Rating

OverviewThe rating feature enables you to provide feedback or evaluate a product, service, or experience using a scale of values, often represented by stars. This intuitive tool is versatile and can be seamlessly integrated into guided workflows to achieve various objectives.Use Cases of the Rating

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Display Component - Knowledge Base Article

OverviewThe Knowledge Base Article component allows you to display article content directly on a guided workflow screen. You can specify the height of the article in pixels, but if not defined, the component size will automatically adjust to fit the content of the KB article. These articles can also

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Omnichannel Case Summary Report

The Omnichannel Case Summary Report contains Metrics and Dimensions that provide information about Case-level data from the time a case is opened or created in the system until its status is closed. It details parameters such as first agent response time, time since Case creation, Case response time

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Interaction Summary Report Group

RS
Omnichannel Queue Report

The Omnichannel Queue Report delivers a unified, contact‑level view of workload performance across voice and digital channels. It calculates and visualizes key operational, service, and workforce metrics at both Parent and Child workload levels, ensuring consistent measurement across all interaction

Sprinklr Service

26.7.1

Updated Article

Knowledge Base Article

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Queue Report

RS
Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

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Interaction Summary Report Group

RS
Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Survey Reports

RS
Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Agent Time Card Report Group

RS
Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.Whe

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Interaction Summary Report Group

RS
Guided Workflow Report

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. When you create a new widget in a reporting dashboard using the Service Analytics data source, the Guided Workflow Report appears under the Guided Workflow Report Group in the Widget Builder when you select a me

Service

Knowledge Base Article

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Guided Workflow Report Group

SH
Smart Responses Configuration

​Enable Smart ResponsesTo learn more about getting the Smart Response model trained and enabled in your environment, work with your Success Manager.​​Note:Smart Responses might not be predicted when​​The messages only have images/GIFs/videos/emojis as the model needs text to understand the context o

Service

Knowledge Base Article

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Smart Responses

SH
Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

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Locked Out of Sprinklr Using the Wrong Username and Password Combination

SH
Reporting on Co-browsing

You can create a report to get insight into co‑browsing activity and configure widgets to refine how the data is displayed. For detailed steps on setting up widgets, see the Widget Configuration article.The metrics/dimensions that are available for reporting on co-browsing as well as some sample wid

Service

Knowledge Base Article

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Reporting

SH
Rule Engine support for AI Studio's Text Classification models

Sometimes, messages need to be classified before additional configuration can take place. For example, in care configurations, the AI Model must classify messages before the case is created and tags are copied to the case level. This is important to make sure that the correct tags are applied to the

Insights

ai studio

Knowledge Base Article

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Rule Engine support for AI Studio's Text Classification models

RS
User Platform Activity Report

The User Platform Activity Report shows detailed information about the entire user activity, including dashboard usage, user updates, account, password, Macros, post usages, and edits. It provides an in-depth view of the activity the agent is performing on the platform apart from the other day-to-da

Service

Knowledge Base Article

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Miscellaneous Report Group

SH
TikTok Split Testing

Split test, commonly referred to as A/B testing, allows you to test two different versions of your ads to determine which one performs best and optimize future campaigns. You may have a hypothesis that one creative will perform better than the other. You can use Split Test to keep the other variable

marketing

Split Testing

Knowledge Base Article

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TikTok Advanced Capabilities

SH
LinkedIn Ad Formats

Sprinklr offer a variety of ad formats for LinkedIn ads to choose from, each designed to cater to different advertising goals and objectives. Each ad format offers unique benefits and is suited to different advertising goals. It's important to select the right ad format for your campaign object

marketing

Knowledge Base Article

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Compose LinkedIn Ads

SH
Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics