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Introduction to Text Classifier in AI Studio

Social Listening is a valuable tool for brands to gauge user perception on various topics. However, it requires a significant amount of configuration design and upkeep to properly group and categorizes mentions. Even with these efforts, there are limitations to automated techniques such as keyword-b

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ai studio

Text Classifier

Knowledge Base Article

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Introduction to Text Classifier in AI Studio

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Configuration of Secure Forms

On PCI-compliant Sprinklr Live Chat, you can send Secure Forms that allow for sensitive and confidential information to be passed from a customer to an agent within a secure environment. For example, customers might need to provide their credit card information or PII information as a part of an ide

Sprinklr Service

20.10

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Knowledge Base Article

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PCI Compliant Secure Forms

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Configure CRON Scheduling in Sprinklr

Cron‑based scheduling enables flexible, time‑based execution for importing data from external APIs, allowing precise control over when data synchronization runs. Earlier, the Source Import Data Connector supported only slot‑based scheduling, which restricted execution to predefined time windows and

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Sprinklr Integrations

26.4

Knowledge Base Article

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CRON Scheduling

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Guided Workflow Application Manager

For external guided workflows, you have the capability to integrate them into an application, providing a means to define and customize their styling. This allows you to tailor the appearance and visual elements of the guided workflows according to the specific branding or design requirements.To Add

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

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Continuing Live Chat Conversations via Email

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Change Instagram Accounts linked to Facebook pages

This article details out the process to change the linked Facebook pages and Instagram accounts. Before proceeding, please make sure your personal Facebook account has an admin role on the page that you'd like to connect to. If the page isn't in the drop-down on your Instagram profile, che

social

Knowledge Base Article

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Setting up Instagram in Sprinklr

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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Configure File Operations Node in AI Deployment Pipelines 

The File Operations Node introduces a standardized way to manage files within AI+ Studio pipelines. It enables you to: Upload static files directly into the pipeline for consistent and reusable inputs. Convert existing variables such as text, URLs, B

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Sprinklr Service

marketing

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Knowledge Base Article

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Use-Case Deployments

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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

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Knowledge Base Article

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Reporting & Analytics

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Overview to Alerts

Alerts are notifications sent to supervisors when specific events or conditions occur. They provide real-time information about critical matters, that enables supervisors to effectively manage their teams. Alerts are triggered when predefined metrics, such as the number of calls waiting or total num

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Knowledge Base Article

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Alerts Overview

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Sprinklr Insights

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26.4

Knowledge Base Article

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Digital Data Extracts

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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

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Knowledge Base Article

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CTA URL Templates

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Sprinklr Insights

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New Article

26.4

Knowledge Base Article

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Widget Summarizer

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Google RBM Account Addition

Brands can start messaging users using an RBM Agent, an entity that sends messages on behalf of a brand, enabling conversational interactions and responsive exchanges with users.Notes: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will no

Service

Knowledge Base Article

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Google RBM Account Addition

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Use Instagram Hashtags Manager to manage your hashtags

To get your hashtags in the hashtag manager, create a Topic with a set of hashtags that you want to monitor and save your Topic & make sure fetching is turned on. Any hashtag entered in any query will appear in the hashtag manager if your Topic is active i.e. fetching is turned on for your Topic

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Knowledge Base Article

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Activate Instagram Hashtags

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Discord Threads

Sprinklr supports Discord Threads created in both Text channels and Forum channels, enabling brands to capture and engage with a broader range of Discord conversations. Thread conversations are ingested and displayed directly in Sprinklr, giving agents visibility into community discussions and allow

Knowledge Base Article

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Discord Threads

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Text Template (KakaoTalk Brand Message)

The Text template in KakaoTalk Brand Messages is the simplest format, designed for sending plain text messages without images or multiple buttons. Creating a Text Template Follow these steps to create a Text Template in Digital Asset Management: 1. Click the New Page (+) icon to open the Launchpad.

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Knowledge Base Article

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KakaoTalk Brand Message Templates

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Add a Telegram Account

Telegram is a cross-platform, cloud-based instant messaging software and application service. Once Telegram has been enabled in your environment, you can add your Telegram Bot account on Sprinklr just like other accounts. Note: To get this capability enabled in your environment, contact your Success

Knowledge Base Article

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Telegram

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Add Assets to a Campaign

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to create assets that you can share

social

Social - SES

DST - SES

Knowledge Base Article

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Campaigns (Distributed Admin)

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Surveys

The Survey Widget enables users to create and display surveys within the community page. This widget promotes customer engagement by providing an avenue for users to share their thoughts and opinions. The Survey Widget is user-friendly, enabling brands to configure customized surveys with ease. The

Service

Knowledge Base Article

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Widget Library