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About Parallel Approvals

Parallel approval is a unique way of approval in which brands can avoid the latency of post-approval due to sequential approval. Every individual approver can approve the post without dependency on another approver. The post will be published only after all the approvers approve the post.Note: To en

Approval Workflow

approval

Tiered Approvals

Parallel approvals

Knowledge Base Article

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Approval workflows

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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

CharCount

CharCount Operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Instagram User Insights API Changes

​The last_14_days, last_30_days, last_90_days, and prev_month timeframes will no longer be supported for the reached_audience_demographics and engaged_audience_demographics metrics. Note: For all the widgets that include these deprecated metrics (created in the past), you have to remove the metrics

Knowledge Base Article

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Reporting Glossary

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to a

Knowledge Base Article

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Define Bot Orchestration Strategy

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About the Google Analytics 4 Ads Integration

​Google Analytics 4 is an analytics service that enables you to measure traffic and engagement across your websites and apps.Google Analytics 4 Integration allows you to track key Google Analytics 4 metrics and apply custom campaign parameters that can help you improve your marketing and campaign pe

Knowledge Base Article

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Getting Started

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Hide/Unhide Comments via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can hide/unhide Threads comments. Note that you can hide/unhide only Fan comments. This article shows you the steps to hide/unhide the comments.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utili

Knowledge Base Article

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Threads

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Sharing and Scheduling in Advocacy

Enabling employee advocates to discover and share brand-compliant content is the core purpose of an advocacy tool and arguably its most crucial function. Sprinklr Advocacy excels in this regard with its Sharing and Resharing capability, allowing brands to distribute approved content within the advoc

Knowledge Base Article

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Content Sharing

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

Knowledge Base Article

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Leverage AI in publishing

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DP Mismatch Information

This feature is introduced to address discrepancies in enabled Dynamic Properties (DP) during migration between production, staging, and development environments. Such inconsistencies can lead to significant debugging challenges, resulting in wasted time and project delays. By ensuring consistency a

Knowledge Base Article

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Pushing Outbound Change Set

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How to Create Alerts for User Permission Changes

Sprinklr’s Alert Manager provides a centralized solution for creating and managing all your alerts. You can now use it to define and trigger alerts whenever changes are made to users, user groups, or roles that affect user permissions. This feature allows provisioned users to set up alerts that send

Knowledge Base Article

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Alert Management

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Encryption in File Based Connectors

To strengthen data security, the Unified Data Connector module has been enhanced to import encrypted data. You can now upload encrypted data in the file storage and Sprinklr will decrypt and ingest the data through Unified Data Connector. This is applicable for File Based Connectors. Sprinklr shares

Knowledge Base Article

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List of Supported Connector Types

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

Knowledge Base Article

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Reporting

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How to Find and Replace in Ads Manager via Ads Macros

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. It also allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update text across your ad entities.Not

Knowledge Base Article

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Ad Campaign Management

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Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

Knowledge Base Article

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Additional Use Cases

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Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Knowledge Base Article

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Configuration Steps

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Add Video to Reporting Widget Descriptions

Many times, you might need to add videos into the reporting dashboard widgets. For example, for scenarios where you want to add a “How to use this widget” in the dashboard. To achieve this, you can upload a video file from the Asset Manager into the description field in a custom reporting widget. Th

Knowledge Base Article

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How to create a new widget

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Manage Multiple YouTube Accounts at a time

Sprinklr provides you the capability of managing multiple YouTube accounts at a time. You can bulk deactivate accounts and apply macros to execute multiple actions on accounts with a single click. This article will tell you about the steps to manage multiple youtube accounts in Sprinklr. StepsUnder

Knowledge Base Article

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Getting started

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Deactivate a YouTube account

If a YouTube account is no longer in use or irrelevant, you may deactivate the account. This article will help you with the steps to deactivate a YouTube account. Steps Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, click All Channels in the top left

Knowledge Base Article

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Getting started

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YouTube Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Youtube. Youtube Media GuidelinesEntitiesVideo GuidelinesSizeMaximum file size: 25

Knowledge Base Article

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Know More

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

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