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Disable Smart Responses

To disable the Smart Response model, you can disable the rule i.e. Default Smart Reply Prediction (Customer/Inbound).After disabling the rule, you will not see smart response predictions for new messages and cases anymore. Instead, a note that says "Sorry, we don’t have any smart responses for

Smart Responses

Knowledge Base Article

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Smart Responses

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Knowledge Base Article

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v18.2 Winter Release (February)

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Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Campaign Third Pane - Attachments

You can add attachments to your Campaigns using this tab. You can attach media like images, videos, dynamic images and more using this tab. Attachments can be added from DAM, from your device, through a URL or through SharePoint or OneDrive. You can also add user-generated content or dynamic images.

Knowledge Base Article

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Campaign Third Pane

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Snapchat Business Data Sync Frequency

Snapchat stories are updated regularly from the published date to a certain time period, the frequency at which the stories and accounts are updated is mentioned as data sync frequency.Data Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the S

Knowledge Base Article

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Snapchat Business

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Reporting Glossary for Coaching

Below is the reporting glossary for coaching:TermDescriptionSession StatusIndicates the status of the coaching session, such as Completed, Canceled, Started, or Scheduled.Session CreatorRefers to the user who created the coaching session.ParticipantEncompasses all users involved in the coaching sess

Knowledge Base Article

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Coaching

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

Knowledge Base Article

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Add Support for xAI

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Checklist for Tasks 

In many cases it is not feasible to have multiple tasks as different steps as one task might have certain steps of completion, hence the ability to have a checklist for certain tasks with multiple steps.  How does it work? A task can be created by clicking on “Publishing options” from the task bar p

Knowledge Base Article

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Tasks

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Task Third Pane - Overview

When you open a Task in the third pane, you can access in-depth information of the Task including the task overview details and the entities it is associated with.  To navigate to Task Third PaneOpen the My Tasks Dashboard via Production Dashboards. On the Production Dashboards window, hover over

Task

Workflow Engine

Knowledge Base Article

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Tasks

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Troubleshoot Export Problems in Reporting

In this article, you will learn about the following topics:You are not receiving the export by Email or Platform notifications.​Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.​Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no sectio

Knowledge Base Article

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Troubleshoot Export Problems in Reporting

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Store Sprinklr Scheduled Exports in a Non-Sprinklr Environment (FTP/SFTP/S3/GCP)

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, S3, and GCP(Google Cloud Platform) as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on t

Export Storage Options

external source setup

GCP

Reporting - SES

+6

Knowledge Base Article

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Scheduled Exports

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How to Compose One Click Ad Buys

Create pre-configurations for your ad creatives and help campaign creators maintain consistency in building effective campaigns.An admin can pre-configure some of the Ad campaign details and create an Ad Buy to ensure that all the campaign creators use the pre-configured values and maintain consiste

Knowledge Base Article

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Compose

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Check for Audience Overlaps in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping on audience name, you can easily check how many ads each audience is targeted to and understand if there is a huge overlap (audience is being overutilized).Checking for Audience OverlapNavigate to the A

Knowledge Base Article

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Advanced Use Cases

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How to Check if Creatives are Resonating with Audiences in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping various creative elements, you can check which element has been resonating well with your audienceEvaluate CreativeNavigate to the Ads Pivot dashboard.Click on the pencil icon on the right to open the P

Knowledge Base Article

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Advanced Use Cases

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Inline Edits in Ads Manager Pivot

This article will cover inline editing in ads manager pivot which enables users to quickly take actions with just a few clicks.Inline Edit Navigate to the Ads Pivot dashboard.Hover over any column value to check if it can be edited inline or not. If you see a pencil icon next to the value then the v

Knowledge Base Article

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Advanced Use Cases

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Creating Global Variables

This articles provides information about permissions accessing the Global Variables page on Sprinklr and creating Global Variables. It also provides information on use of the Global Variables in the IVR, ACW, Journey Workflows. You can create and edit Global Variables using the Create Global Variabl

Knowledge Base Article

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Global Variables

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Generate Report on Short URL Clicks

In this article, you will learn about how to generate reports on the number of clicks per shortened URL. To Generate a Report on the Shortened URL Click the New Tab icon . Under the Sprinklr Social tab, click Reporting within Analyze.

experience:space

feature:reporting

Generate Report on Short URL Clicks

Total Clicks

+7

Knowledge Base Article

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URL Shorteners

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Generate and View a URL Click Report

Overview You can generate reports on the number of clicks per shortened URL. you can generate a report based on the following: Total Clicks Estimated Clicks Trend Clicks count trend Clicks w/ ref URL Generate a URL Click Report Open a new tab, type in Reporting, and selec

experience:space

article:howto

release:N-A

Knowledge Base Article

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URL Shorteners

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Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

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Knowledge Base Article

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PowerReviews