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Line Reporting Metrics

LINE MetricsMetricsDescriptionsVolume of LINE Brand Initiated ConversationsThe count of conversations that were started by the brand.Volume of LINE Brand RepliesThe count of replies from the brand to a message.LINE Message BroadcastThe number of Broadcast Messages sent.LINE Account Blocked CountThe

LINE

Ads Reporting

report

Knowledge Base Article

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LINE

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Filter Options in the Ads Manager

When you apply filters in the Ads Manager, you can customize your view of Paid Initiatives, Ad Sets, and Ad Variants to find and manage relevant data quickly. In this article, we will guide you through the following filter actions in Ads Manager:Apply FiltersSave FiltersManage Saved FiltersDate Rang

Knowledge Base Article

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Ad Campaign Management

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How to Edit Ad Entities in the Ads Manager

In Sprinklr Ads Manager, you can make changes to a number of properties of your ads. You can edit or replace creatives, insert Tracking Tag URLs or Tracking Pixels, change the scheduling for ads, add tags to categorize and filter ads, select benchmarks, apply rules, and set custom properties at the

Knowledge Base Article

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Ad Campaign Management

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How to Configure Color Tags in Ads Manager

Sprinklr Ads Manager allows you to have an overall view of all your ad entities with a number of customizing options, such as configuring columns viewable at each level. In addition to this, if you want to track specific value ranges and make the edge cases stand out, you can use its Color Configura

Knowledge Base Article

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Ad Campaign Analysis

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Integrating SharePoint with Sprinklr

By integrating your SharePoint/OneDrive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos and more directly from your Microsoft account to your Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Microsoft ID wi

Knowledge Base Article

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SharePoint and Sprinklr Integration

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Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Volumetric Alerts for Product Insights

Knowledge Base Article

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Alerts

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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

Knowledge Base Article

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Ad Campaign Management

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Use the IVR Loop Node to Process API Returned Lists

Sprinklr's Interactive Voice Response (IVR) system enables admins to loop through values within lists returned by APIs. This guide covers how to leverage the Loop node to iterate over each item in a list and dynamically perform actions on each value, such as sending individualized messages.​API

Knowledge Base Article

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Use the IVR Loop Node to Process API Returned Lists

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Create a Threads Column in the Engagement Dashboard

After the Threads account is added, you will be able to pull in all your native Threads conversations. In the Engagement Dashboard, you can create Threads columns that can be added to the dashboard. While the brand or the users interact on Threads, or share text updates

Knowledge Base Article

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Threads

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How to Transfer Call to Agent

The Sprinklr IVR Assign agent Node is a crucial component that seamlessly assigns incoming calls to designated work queues, resulting in optimized agent allocation and streamlined call distribution. Leveraging advanced algorithms and tight integration with Unified Routing, this feature ensures effic

Knowledge Base Article

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Setting Up an IVR

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Profile Management (Distributed Users)

As a Distributed User, you can make changes to the profile information of your business social accounts, however, these will be monitored by the admins and will go live only after the admin(s) approve them. This feature helps brands monitor if their employees or social media executives share social

Distributed User

Manage Profiles on Distributed

Distributed

Distributed Users

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Knowledge Base Article

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Governance (Distributed Admin)

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Permissions required for Benchmarking

Learn how to view the permissions required to use Benchmarking and how to assign these to different users and user groups using roles​Access to different Benchmarking entities like standard & custom dashboards, brands, brand groups, etc. is based on user-level permissions. Users with appropriate

Knowledge Base Article

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Permissions required for Benchmarking module

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Knowledge Base Article

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IVR Advanced Use Cases

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Grant access to perform specific channel actions

This article shows how to set up governance and permission for Instagram specific channel actions like publishing, reporting, engaging, etc.​Assign permission for channel actionClick the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.On the Account (Settings)

Knowledge Base Article

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Setting up Instagram in Sprinklr

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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What are Brands in Benchmarking?

Brands are the fundamental entities in Benchmarking and the starting point to conduct competitive analysis on social media accounts. Brands in Sprinklr Benchmarking help you add, manage and fetch data from social media accounts of your brand, competitors, and key individuals across 8 key social netw

Brands in Benchmarking

Brands

Knowledge Base Article

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Entities

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Where to find Benchmarking?

Login to the Sprinklr platform.Click on the icon (highlighted in the screenshot) in the top right corner to open the launch pad.Click on the icon in the top left corner to open a new tab.Select Sprinklr Insights as highlighted below – You can access 3 primary Benchmarking entities from the launch pa

Knowledge Base Article

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Where to find Benchmarking?

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Benchmarking Account Groups

Benchmarking accounts refer to the social media accounts which are added to the brands. Brands are entities that hold a particular required set of accounts, all the accounts added to various brands are stored in an entity named Accounts. You can find Accounts on the All Settings page within Sprinklr

Brands in Benchmarking

Brands

Knowledge Base Article

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Entities

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Reddit Ads Reporting Metrics

Leverage this detailed list of all Reddit metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.​Reddit metrics in Ads ReportingThe table below helps you to understand the Reddit Channel Metrics and descriptions along with thier corresponding Metric name in Spr

Knowledge Base Article

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Reporting and Analytics

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Reddit Ads Reporting Dashboards

Users can view Reddit data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking

Knowledge Base Article

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Reporting and Analytics