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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

marketing

Insights

social

Service

+1

Knowledge Base Article

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Account

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LinkedIn Ads Reporting Metrics

Leverage this detailed list of all LinkedIn metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all LinkedIn metrics, along with their descriptions.​LinkedIn Metric NameSprinklr NameDescriptionTotal EngagementLinkedIn Total EngagementsAll

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Metrics

RS
Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+3

Knowledge Base Article

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Social Copilot

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How to add a Bazaarvoice account in Sprinklr?

In this article, we will cover the steps to add a new Bazaarvoice account in Sprinklr.With our updated integration with Bazaarvoice, you will be able to add your Bazaarvoice account to Sprinklr and leverage our engagement, taxonomy, governance, and rule engine capabilities to route reviews or questi

experience:space

Response API Key

channel:bazaarvoice

release:N-A

+11

Knowledge Base Article

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Bazaarvoice

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General Ads Reporting Dimensions

Leverage this detailed list of all general dimensions available in Sprinklr's Ads Reporting to gain more insight into your Ads. Given below is a list of all general Sprinklr ads dimensions, along with their descriptions.​Sprinklr Dimension NameDimension DescriptionOutbound PostBreakdown data b

marketing

Knowledge Base Article

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Dimensions

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Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

Service

Knowledge Base Article

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Peer to Peer Chat

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Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

marketing

Insights

Activate User

social

+2

Knowledge Base Article

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User Management

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Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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Guided Workflow Screen Components - Email Input

OverviewThis feature builds upon the standard text input by providing the option to make the email input field read-only. When an email input field is set to read-only, users can view the content but cannot modify or edit it. This functionality is particularly beneficial in several scenarios:​Preven

Service

Knowledge Base Article

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Guided Workflow Canvas

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “Milestone” on the required Asset classes to indicate the current ph

marketing

Workflow Engine

create a workflow

Knowledge Base Article

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Workflow Actions

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Automate Task completion

Create a task rule to automatically complete tasks based on certain criteria. This way you can automate the process of task completion using certain custom fields (properties) and their values as identifiers in well defined conditions. Users will need to set up the rule and enable it. Once the rule

marketing

Task

Workflow Engine

Knowledge Base Article

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Automate your Workflow

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Sub-Campaign Update Rules

SummarySub-Campaign Update Rules are initiated on existing Sub-Campaign. If a Sub-Campaign update rule is set up and enabled, and the conditions are met, then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under Collaborate.In the top right corner of the Rule

marketing

Sub-Campaign Update Rules

Knowledge Base Article

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Sub-Campaign Rules

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

marketing

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

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How to Export Ads Dashboards as PPT Files

While performing a PowerPoint export of your dashboard or widgets in Ads Reporting, you will receive the exported file in our default PPT format. However, you can customize the PPT slides to meet your brand requirements such as logo, font color, etc. PPT Templates allow

marketing

Knowledge Base Article

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Export Dashboard into PPT

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Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Advanced Use Cases

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Add a Workspace Queue

​Workspace Queues are used to store Inbound Messages. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rules or the Workflow Engine. Using Queue Rules, you can automatically

Service

Knowledge Base Article

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Queues

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User Journey

During customer interaction on a social media channel, the agent becomes aware that they need to obtain sensitive information from the customer. The agent can send a unique link to the customer through the social media channel. Upon clicking the link, the customer is redirected to a Live Chat window

Service

Knowledge Base Article

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User/Agent Journey

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Use Cases

HealthcareEmail ID to implemented diagnostics or test reportsSocial Security number to check insurancePatient health information while seeking consultationEmployment details to check coverage, history and applicable packagesUser location to detect nearby health centerTelecommunicationsContact number

Service

Knowledge Base Article

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Use Cases