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Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

social

Knowledge Base Article

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SSO

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What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

marketing

Knowledge Base Article

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Getting Started

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Introduction to Listening Topics

With Listening Topics, you can listen and explore the talks happening around the world to get more insightful and granular data associated with the conversations.Listening Topics helps to ingest data into the Sprinklr platform from various social, web & traditional sources. It can contain querie

Insights

Topics Types

Listening Topics

Social Listening

Knowledge Base Article

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Topics

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Send Twitter Direct Messages

Twitter direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct

Service

Knowledge Base Article

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Sending Twitter DM's

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Permission control on assets

Sprinklr provides the ability to assign appropriate user permissions which will prevent unintended access to create & view assets in asset manager. Using asset permissions, you can also control which users can take actions including export, download and import assets.This article covers Role-ba

DAM - SES

Permission control on assets

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assets permissions

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Knowledge Base Article

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Manage assets

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Government Entity Onboarding for WhatsApp Channel

Government entities can be onboarded to the WhatsApp Business channel through a structured process that ensures authenticity and compliance. They are required to complete an additional approval process to ensure compliance with Meta’s government use policies.High-level Steps Procure a valid phone nu

Knowledge Base Article

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WhatsApp Account Addition

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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Introduction to Sprinklr VoiceConnect

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Improve Your Teams

One of the most important responsibilities of the supervisors is to improve your team's skills. Not only does this lead to better business results, but it also keeps the team members engaged and motivated. Supervisor console is equipped with all the tools necessary to get the best out of your t

Service

Knowledge Base Article

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Improve Productivity with Supervisor Console

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Add TikTok Business Manager Accounts

TikTok is a video-sharing social networking service with over 1 billion active users worldwide. Being one of the most downloaded apps in the world and having an extensive user base, TikTok offers a unique opportunity for brands to engage at the forefront of trends.About TikTok Business CenterTikTok

TikTok Business Manager

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Insights

Topic Queries

Knowledge Base Article

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Topic Management

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

social

Knowledge Base Article

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Advanced capabilities

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Permissions required to access journey facilitator

In this article, you can find what permissions are required to execute the different steps of a Journey. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions required for Audience ManagementTo cr

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Knowledge Base Article

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How to enable Journey Facilitator in Sprinklr environment

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

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Updated Article

Knowledge Base Article

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Setting up Agent Capacity

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

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Knowledge Base Article

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Setting up Skill based routing

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Install Live Chat Messenger and Peer Dependencies

To integrate Sprinklr Live Chat Messenger into your project, you must install the Live Chat SDK along with its necessary peer dependencies. This section provides a step-by-step guide to install Live Chat Messenger and its necessary dependencies. Prerequisite Before you begin with the installation, e

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Knowledge Base Article

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Install Live Chat Messenger and Peer Dependencies

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Survey Builder Overview

With the Survey Builder module, you can create fully customized surveys using a wide range of pre-built templates and an extensive template library. Whether you choose a template tailored to your needs or build a survey from scratch, you’ll have complete control over questions, themes, and branding.

Sprinklr Insights

Insights

20.10

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Knowledge Base Article

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Survey Builder Overview

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Sprinklr Insights

Insights

New Article

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Knowledge Base Article

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Widget Summarizer

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Google RBM Account Addition

Brands can start messaging users using an RBM Agent, an entity that sends messages on behalf of a brand, enabling conversational interactions and responsive exchanges with users.Notes: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will no

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Knowledge Base Article

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Google RBM Account Addition

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Add Assets to a Campaign

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to create assets that you can share

social

Social - SES

DST - SES

Knowledge Base Article

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Campaigns (Distributed Admin)