Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.5K)

SH
Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

DAM - SES

Asset Audit Trail

Social - SES

Export an Asset Audit Trail

+1

Knowledge Base Article

 • 

Advanced Capabilities

SH
How are Product Insights models trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Knowledge Base Article

 • 

Advanced Concepts

RS
Manage Asset Manager View with Asset Card Sizes

In Digital Asset Manager, you can choose asset properties that should be visible on assets like Author, Number of downloads, Date Created, etc. You can also easily switch between small, medium, and large sizes of asset cards, so that you can choose if you want to see more assets in a single screen o

DAM - SES

Social - SES

Asset Manager view

Asset Manager view switch

Knowledge Base Article

 • 

Actions on Asset Manager

SH
Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Volumetric Alerts for Product Insights

Knowledge Base Article

 • 

Alerts

RS
Create an Announcement in Advocacy

Announcement posts are used to convey some piece of information to the users upfront with a pop-up. Whenever an announcement is live on the site, it shows up as a pop-up as soon as the user logs on to the site.How to Use Announcements Apart from the most common use case of Announcement being the met

Advocacy

Advocacy - SES

Social - SES

publishing

Knowledge Base Article

 • 

Content Curation

RS
Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Knowledge Base Article

 • 

Journey Facilitator in Advocacy

SH
Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

 • 

Twitter

RS
Review Time Off Requests

Reviewing time off requests from agents is important for keeping things running smoothly and ensuring leave is given fairly. This section provides a step-by-step guide on reviewing and managing time off requests submitted by agents.You can review Time Off requests using the following methods:Agent M

Knowledge Base Article

 • 

Time Off Management

SH
Product Insights on owned accounts

By adding an Account to a Product, you can pull content from your owned Account pages into Product Insights reporting. This allows users to utilize product-based accounts (like a specific Facebook Page dedicated to a product) to gain a comprehensive view of customer feedback. Additionally, any Accou

Knowledge Base Article

 • 

Sources

SH
Permissions for Product Insights

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities within Product Insights, you'll want to ensure that their Role is granted the right permissions. To review the basics of adding users, see Add a User, and to learn more about permiss

Knowledge Base Article

 • 

Permissions

SH
Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

experience:space

cloud:core

Rule Engine Action

rule engine condition

+7

Knowledge Base Article

 • 

Rule Engine

SH
Task Notifications via Email

The notification email also includes the entity type and its name, along with the link of the entity. This enables you to directly open the entity associated with the task in the third pane without opening the task first. Apart from this, the email notification also includes other task details, such

Task

Email Templates

Notificattion

Knowledge Base Article

 • 

Task Management

RS
Manual Audit

Audit checklists are used for the manual evaluation of conversations between customers and agents by the Quality Managers. This helps ensure that agents provide good service, follow company rules, and keep customers satisfied. These checklists are also used by the Supervisors, Admins, or other Quali

Knowledge Base Article

 • 

Case Analytics Page Widgets

RS
Ability to Set Execution time for Pipelines

The Execution Pipelines feature enables the generation of snapshot values for metrics at specific execution intervals. This functionality allows you to track the evolution of metrics over time, providing valuable insights into historical trends. By capturing these snapshots, users can make more info

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Data Flow

RS
Order of Day of Week based on configuration in Custom Interval Settings on Reporting Dashboard

This feature allows users to customize the start of the day, week, month, and other intervals to better align with their organization’s schedules. You can now define the week's start day, set the working day's beginning, and choose custom intervals for months and quarters. These options enable you t

Knowledge Base Article

 • 

Ability to set Different Work Week

RS
Triggering Application Without Rule Setup

OverviewYou can automate the rule creation and configuration when deploying your Conversational AI Application for live chat, significantly simplifying the setup process. This enhancement allows you to create a Conversational AI application, configure dialogue trees, and deploy it across a live chat

Knowledge Base Article

 • 

Bot Rule Setup

RS
AI+ Checklist Rule: Functionalities

Edit the Rule NameEdit the rule name by simply navigating to the top left corner of the canvas.Clone or Delete a RuleFor further actions, such as deletion or creating a copy, utilize the options available in the top right corner. Deleting the rule deletes it from all the audit checklists where it is

Knowledge Base Article

 • 

Checklist Rules

RS
Create HSM Template through Source Agnostic Channel

In Sprinklr, you can create and manage Highly Structured Message (HSM) templates without binding them to a single WhatsApp account. Instead, templates are associated with a Source Agnostic Account, enabling cross-account reuse, simplified governance, and easier rollout of messaging assets across reg

Knowledge Base Article

 • 

Source Agnostic

RS
Campaign Third Pane - Attachments

You can add attachments to your Campaigns using this tab. You can attach media like images, videos, dynamic images and more using this tab. Attachments can be added from DAM, from your device, through a URL or through SharePoint or OneDrive. You can also add user-generated content or dynamic images.

Knowledge Base Article

 • 

Campaign Third Pane

RS
Channel Guidelines integrated in QA Checklist

Sprinklr supports the channel best practices in Campaign QA Checklist to ensure your ads adhere to the channel guidelines

ADS_CHECKLIST_POPULAR

Knowledge Base Article

 • 

How to setup QA Checklist?