Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.4K)

RS
Guided Workflow Screen Components - Location Input

OverviewThe Location Input component enables agents to interact with geographic locations directly within the Sprinklr UI. This node allows you to search for a location, select it on an interactive map, and automatically capture the latitude and longitude coordinates. These coordinates can then be s

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Supported Features

RS
Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Conversational Survey

SH
Organize Digital Asset Management into Folders

Digital Asset Management provides an organized and unified repository for you to store and manage the impact of your content assets. You can even use tags to organize assets better into folders. This article will help you in organizing Digital Asset Management into folders.Steps to create a folder i

DAM - SES

social

Organize Digital Asset Management into Folders

Organize DAM into Folders

+1

Knowledge Base Article

 • 

Getting started

SH
Referral in Facebook Messenger

Facebook Messenger allows you to create a link (M.Me links) that when clicked, the user will automatically start a conversation with your bot. The mechanism is very simple and effective when it comes to boosting your conversions. What’s more, it is a platform-independent solution, meaning that it wo

social

Service

Knowledge Base Article

 • 

Customer Entry Points

SH
What is an asset manager/board?

What is an asset manager?Sprinklr's Asset Manager provides an organized and unified repository for you to store, manage, and measure the impact of your content assets. This article covers the important details and use cases around the asset manager.What can I do with asset manager?From the Asse

DAM - SES

social

Social - SES

Knowledge Base Article

 • 

Getting started

RS
Get familiar with all Listening Use-case dashboards and their objectives

In this article, you will learn about the various Use-case dashboards available in Social Listening and what their objectives are so you can choose the right dashboard that suits your business requirements.In addition to the standard Listening dashboards , Social Listening comes with various pre-add

Know your Audience Dashboard

Insights

Customer Experience Insights Dashboard

Use Case Dashboards

+12

Knowledge Base Article

 • 

Listening Dashboards

SH
Ads Composer Section 2: Target Audience

You can define your audiences for ad sets in this section. Defining a good target audience for ads is an important step:- Better targeting: You may produce more targeted and relevant advertisements that are more likely to resonate with your audience by analysing the traits and habits of your target

marketing

Knowledge Base Article

 • 

New Campaign Creation

SH
Add and Manage Vkontakte Page Account

VK User Roles There are four roles in a VK Community:AdministratorCommunity EditorModeratorMemberOnly Administrators and Community Editors may publish Community Posts. Because of this, Sprinklr will only add VK profiles for Administrators and Community Editors to authorize publishing, either through

experience:space

cloud:core

article:howto

channel:vk

+6

Knowledge Base Article

 • 

VK

RS
Respond to X Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Engage with your fans

SH
LinkedIn Profile Insights

Brands can use LinkedIn profile insights to conduct market research and gain insights into their target audience. By analyzing the demographics and interests of their followers and connections, brands can develop more targeted and effective marketing campaigns.Profile Insight MetricsMetricsDescripti

social

Knowledge Base Article

 • 

Profile Insights

RS
Voicemail Drop in Outbound Campaigns

In high-volume outbound calling, a significant number of calls go unanswered or are directed to voicemail. Earlier, agents either had to wait through voicemail prompts to leave a message or skip the process entirely. Then came Answering Machine Detection (AMD), where the system would either not offe

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Answering Machine Detection

SH
Send Text Asset via Auto-Response for WhatsApp Business

You can use a Text Asset Template when replying to WhatsApp messages in Agent Console by configuring it as an Auto-Response in Rule Engine. You can configure an auto-response rule by choosing a text asset reply template in Rule Engine. This will help you trigger automatic response to customer messag

Service

Knowledge Base Article

 • 

Trigger Bulk Campaigns

RS
Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

 • 

Record Page - An Overview

RS
Reporting on Contact Drivers

You can create reports on Contact Drivers by using standard metrics and dimensions. Furthermore, you can integrate custom metrics available within the Social Analytics data source to enrich the comprehensiveness and precision of your Contact Drivers reports.Dimensions for Contact Drivers Analysis Re

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Reporting

SH
How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

 • 

What is Benchmarking?

RS
Whatsapp Business Account Profile Photo & Description Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin level access to Facebook Business ManagerProfile photos are to be sqaured with a max edge of 640px and max size of 5M before uploading to our servers1. Select the required business portfolio and click

Service

Knowledge Base Article

 • 

Profile Photo & Description

RS
Resize Multiple Widgets Together

OverviewWe are introducing a powerful enhancement that allows users to select, move, and resize multiple widgets simultaneously, greatly improving the efficiency and flexibility of the design process. With this multi-selection capability, users can now structure and align elements on a slide with gr

Display - SES

social

Social - SES

Knowledge Base Article

 • 

Display

SH
Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Service

Knowledge Base Article

 • 

Self Serve Apps

SH
Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Service

Knowledge Base Article

 • 

Types of Instagram Accounts