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What is Automated Quality Management?

Automated Quality Management: A Comprehensive OverviewAutomated Quality Management (AQM) revolutionizes the traditional approach to maintaining standards in service and performance. It operates by implementing predefined checklists, which are intricately designed to assess various parameters critica

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Knowledge Base Article

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Introduction

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Using Ad Post Preview in Ads Reporting

In Ads Reporting, you can track and monitor the performance of your ad posts along with a preview of the creative generated within the widget. This article will provide an overview of the Post Card visualization for ad posts and dynamic creative previews.Use CasesSeamless and efficient reporting exp

marketing

Knowledge Base Article

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Ad Post Reporting Preview

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Bazaarvoice Capabilities and Limitations

To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.​Note: Accepting or rejecting reviews is not currently supported in Sprinklr due to limitations with the API. Additionally, Sprinklr only receives reviews that have been accepted and

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Bazaarvoice Capabilities

Bazaarvoice Limitations

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Bazaarvoice

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TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

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Social - SES

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Knowledge Base Article

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Channel Limitations (Distributed)

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Publish to Discord

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the Discord Server. This article describes Discord Server's specific capabilities for publishing to help you understand how to craft content for best-channel performance.Steps to Publish to DiscordClic

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Sprinklr Social

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Publish to Discord

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How to create a custom MM&A dashboard?

Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. ​On the Media Insights window, click on Story Dashboards in the left pane. ​Click the dropdown icon against the dashboard name in the top left corner, and click Create Dashboard. ​On the Create Dashboard popup window

Insights

Knowledge Base Article

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Dashboard setup

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How to Configure the Homepage with Custom Widgets

In this article, you learn to customize the widgets displayed on the home page of the Quality Manager persona app using the record page editor. You can select and configure the specific metrics and information most relevant to your roles and responsibilities.To Configure the HomepageClick the New Ta

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Knowledge Base Article

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Getting Started with Quality Management

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

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Knowledge Base Article

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Customize your Community

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Setting Up Salesforce Outbound Message Event Workflow in CFM

The Salesforce Outbound Message Event is activated when an outbound message is received and the flow conditions in Salesforce are satisfied. These flow conditions could involve events like the closure of a case or the winning of an opportunity. This event facilitates the automation of multiple actio

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Service

Knowledge Base Article

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Reporting on Live Chat

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

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Stack Exchange

Sprinklr Social

Channels - SES

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Stack Exchange

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

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Advocacy - SES

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Sprinklr Social

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End Users

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LinkedIn Company Page Insights

You can leverage LinkedIn insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged wi

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Knowledge Base Article

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Company Page Insights

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Generate QR Codes for Survey

QR Code Distribution offers a convenient and user-friendly way to share surveys by allowing participants to scan a code and immediately access the survey. This method is especially effective in physical environments like events, retail stores, or public spaces, where quick and easy access is essenti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

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Configure Assign Agent Node in IVR

The Assign Agent Node in the IVR builder is used to route calls to a live agent or create a task for agent handling. It provides flexibility to define agent preferences, queue settings, and call behavior during assignment.PrerequisitesBefore configuring the IVR node, ensure the following requirement

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New Article

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Knowledge Base Article

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How to Setup Business Logic

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Languages Supported in Community

Sprinklr Service Community supports multiple languages, helping you create localized community experiences for users across different regions and language preferences. By configuring the appropriate languages for your community, you can make content and interactions more accessible to a broader audi

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Sprinklr Service

New Article

Knowledge Base Article

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Customize your Community

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Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

Service

Knowledge Base Article

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Additional Use Cases

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Set Minimum Number of Posts in Order for a Gallery to Load on a Page

Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.To Set the Minimum Visible Post NumberNavigate to your Gallery and click on it to enter the editor.Click the Se

Display - SES

article:howto

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Gallery