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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Knowledge Base Article

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VK

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Generate Report on Short URL Clicks

In this article, you will learn about how to generate reports on the number of clicks per shortened URL. To Generate a Report on the Shortened URL Click the New Tab icon . Under the Sprinklr Social tab, click Reporting within Analyze.

experience:space

feature:reporting

Generate Report on Short URL Clicks

Total Clicks

+7

Knowledge Base Article

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URL Shorteners

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Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Sprinklr Marketplace UX for Adobe Analytics Integration

This article will assist you with the new marketplace UX for Adobe Analytics connectors.To Manage Permissions for New MarketplaceClick the New Tab icon. Under the Platform Modules, click All Settings within Platform Setup.In the Platform Settings window, select Workspace Roles or Global Roles within

Integrations

New Marketplace

#integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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How To Setup Feeds for Automated Campaigns

Sprinklr's advanced feature, the automated campaign feed, provides you with a seamless solution to create multiple ads for your campaign by harnessing the power of Dynamic Image Templates (DIT) and a Feed Data Sheet. This efficient process streamlines your advertising efforts and maximizes your camp

Knowledge Base Article

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Feed Setup

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Track User Participation

User Reporting dashboards on Advocacy Reporting give an overview of user participation, adoption, and their distribution.  With these dashboards, the admin can get a full picture of how many users are actively using the platform and get detailed data of their properties like their Region, Depar

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Screen Control

Use-cases:Enable agents to troubleshoot customer issues by directly accessing the customer’s screens, leading to faster issue resolution and improved customer satisfaction​Customers can revoke screen control/co-browsing anytime during the session User Experience:Agent requesting Screen control while

Knowledge Base Article

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Co-browsing

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Co-browsing Recording

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Knowledge Base Article

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Co-browsing

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Sprinklr Insights: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Data Collection using File Upload Connector

Marketers have a high volume of customer data offline, and thus it is difficult to manage and use it for customer experience efforts. Sprinklr offers data onboarding using File Upload to import any amount of offline data to feed into outbound campaigns.  ​To start importing offline lead lists/f

Knowledge Base Article

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Connectors in Data Collection

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Paid Initiative

An ad account is organized into campaigns, which represent a specific objective for an advertiser, such as driving page post engagement. Defining the campaign objective ensures that any ads added to that campaign align with the desired objective. The ads manager displays all active and paused campai

Knowledge Base Article

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Sprinklr Marketing Glossary

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Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

advocacy admin console

Advocacy Localisation Tab

Knowledge Base Article

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Platform Configuration

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Pinterest Advertising Parity

Learn about Sprinklr's capabilities on Pinterest advertising that are at par and even better than you can get on the native platform.Through Pinterest Ads in Sprinklr, you can advertise to a highly engaged and active audience. With its visual-first approach, flexible ad formats, and e-commerce integ

Knowledge Base Article

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Advertising Channel Parity

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Allowing Multiple Sessions

The Multiple Sessions feature in Sprinklr empowers users to manage and monitor multiple active sessions simultaneously across different windows or tabs. It is particularly valuable for supervisors and managers who need to oversee various aspects of customer interactions in real-time. By enabling mul

Knowledge Base Article

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Call controls

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Order of Day of Week based on configuration in Custom Interval Settings on Reporting Dashboard

This feature allows users to customize the start of the day, week, month, and other intervals to better align with their organization’s schedules. You can now define the week's start day, set the working day's beginning, and choose custom intervals for months and quarters. These options enable you t

Knowledge Base Article

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Ability to set Different Work Week

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How to Create & Manage Boards in Ads Manager

Saved Boards in the Ads Manager allow you to save all the details of an Ads Manager view, including column configuration, column width, and applied filters. By saving a specific view, you will not need to configure a view multiple times manually. Your saved boards can be edited, deleted, or shared f

Knowledge Base Article

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Ad Campaign Optimization

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Track and Analyse Link Click Data

If you have set up a Web Analytics profile for Advocacy, then Sprinklr will capture and display Click Count data in the Reporting module. This article will cover the overview of the major capabilities and general reporting widgets that are used to report on Clicks data. Why is Tracking Link Clicks i

Knowledge Base Article

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Link Click Tracking

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Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Knowledge Base Article

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Additional Features

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Automatic Call Termination in Agent Unavailability Scenarios

When there are no agents available to attend to incoming video calls, you have the option to promptly end the call for users through the utilization of Queue Rules.By employing Queue Rules, you can take automated actions to terminate video calls, thus preventing users from waiting unnecessarily or e

Knowledge Base Article

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Additional Features

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LinkedIn Parity: Results Forecasted

The "LinkedIn Parity: Results Forecasted" article explains how LinkedIn’s new forecasting tools help users predict campaign outcomes. It covers features like adjusting forecast details, choosing different time ranges, and seeing metrics for budget and audience segments. This guide is aimed

Knowledge Base Article

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LinkedIn Advanced Capabilities