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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for better engagement

SH
What is an Editorial Calendar?

Editorial calendars in Sprinklr are a tool for planning, organizing, and scheduling content for social media and other digital channels. The calendar provides a visual representation of when and where content will be published, and helps ensure that content is consistent, relevant, and aligned with

Editorial Calendar

Publishing - SES

About Editorial Calendar

social

+2

Knowledge Base Article

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Editorial Calendar

RS
Add Task in Kanban View

OverviewThere are multiple ways to add Tasks in Kanban view in Project Management. The first method is using the Add Task button which you can learn more about here. Specifically for Kanban view, you can also add a Task by clicking the + icon on top of each Task stack. Add Task to Kanban Stacks1.

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

RS
Stack by Field in Kanban View

OverviewThe Kanban view is useful for visualizing and optimizing workflows. It’s designed to maximize efficiency and accurately visualize the flow of tasks. Kanban boards organize tasks by using stacks. Stacks are a group of tasks, in card format, that are stacked under particular fields based on ei

marketing

PM_TASK_KANBAN_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Kanban View

RS
TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok

RS
What are Account Health Alerts?

We’re excited to announce the development of Account Health Alerts, a feature designed to improve visibility and actionability across accounts by proactively notifying users of functionality impacts. This feature aims to help address issues caused by API migrations, missing permissions, persistent A

Account Health Screen

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

RS
Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+3

Knowledge Base Article

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Social Copilot

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Getting started

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Insights

Topic Queries

Knowledge Base Article

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Topic Management

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

social

Knowledge Base Article

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Manage Facebook accounts

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Use Sprinklr AI+ to create Listening Themes automatically

Looking to effortlessly create, edit, refine, and save themes? Learn how to create Listening Themes using Sprinklr AI+ and make the Theme creation process simpler and automatic.Users used to foresee the mentions inside the dashboard and then bucket certain kinds of mentions in Themes to get more cle

Sprinklr AI+

Create Listening Themes

Insights

Knowledge Base Article

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Sprinklr AI+

RS
NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

Insights

NSFW blurring

Knowledge Base Article

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Advanced Entities & Settings in Listening

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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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View Schedule Scenarios

Schedule Scenarios provide a flexible way to plan, review, and adjust agent schedules before finalizing them. By viewing a Schedule Scenario, Workforce Managers can analyze shift assignments, time off, and coverage across different days and agents. The interface supports both Intraday and Multiday v

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Schedule Scenarios

RS
Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

Service

Knowledge Base Article

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Conversion API Integration

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Meta Pixels

In the world of digital advertising, the ability to measure the effectiveness of your advertising campaigns is critical to achieving success. One of the most popular tools for tracking ad performance on Facebook is the Meta Pixel. Additionally, Facebook offers the option to set up custom conversions

marketing

Knowledge Base Article

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Meta Pixel

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Mapping Configuration Screen

Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Sprinklr. This makes it easier to guarantee that information is correctly transmitted and

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

social

+1

Knowledge Base Article

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Leverage AI in publishing

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Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Smart Creative Compliance

Smart Creative Compliance helps you to leverage the creative data engine in the Creative Library. With this feature, you can apply filters for brand compliance, AI-driven machine learning models, and media channels, allowing you to fine-tune your asset search according to brand and channel specific

marketing

Knowledge Base Article

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Apply Filters in the Creative Library