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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

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Ads Creative Library Screen Explained

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Copy and Paste in Task Sheet View

OverviewYou can use the copy and paste feature to duplicate text and other values from cells in a Task Sheet. You can duplicate the contents of individual cells, multiple cells or entire rows. Using Copy and Paste1. In Task Sheet view, select the cells you want to copy, right click and then select C

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Task Sheet View

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Import Multiple Exclusion Locations

Overview You can now import multiple exclusion locations in Ads Composer for Facebook.  To Import Multiple Exclusion Location Navigate to Ads Composer.                                                                          Input Facebook Paid Initiative details including adding your Facebook Ad Ac

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Google Analytics

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Use Cases of Appointment Booking

Video ConsultationUsing appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-

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Appointment Booking

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Publish to WordPress Account

In this article, we will cover the steps to add a new custom field in Sprinklr. Sprinklr supports direct scheduling and publishing to WordPress. With direct publishing, you can publish WordPress blogs directly from the platform.Steps to Publish to WordPressClick the New Tab icon .&nbs

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WordPress

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What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

Knowledge Base Article

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Troubleshooting and FAQs

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How to show brand account details upfront in a fan message in conversation?

When messages sent to multiple brand accounts are there in one case and the agents also have access to the multiple brand accounts and they want to see the brand handle to which the message was sent upfront in the conversation so that they can reply using the same brand handle so they can view the b

Knowledge Base Article

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Troubleshoot & FAQs

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Sharing Tasks Internally via Link

OverviewYou can share Tasks internally with members of your team by simply copying the Task link and sharing it with your team. Task links can be copied in three ways: through the Task Overlay, from the Task Sheet itself and using the Task ID. Task ID is a unique code assigned to each Task which ca

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Platform Basics

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Value Proposition for Audience Manager

As consumers evolve on their journey with your brand, you should be reaching them with personalized advertising messages all along the way. To do this effectively, you need to be able to integrate the various sources of customer data you have with social data in one place.This holistic view of your

Knowledge Base Article

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Getting Started

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

Knowledge Base Article

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Engaging on Facebook

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Create a Column For Facebook comments

You can view all the brand and fan comments on your facebook posts using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, cli

Knowledge Base Article

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Engaging on Facebook

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Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

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Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

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IVR Advanced Use Cases

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Sprinklr Marketplace UX for Adobe Analytics Integration

This article will assist you with the new marketplace UX for Adobe Analytics connectors.To Manage Permissions for New MarketplaceClick the New Tab icon. Under the Platform Modules, click All Settings within Platform Setup.In the Platform Settings window, select Workspace Roles or Global Roles within

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Knowledge Base Article

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Adobe

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Event Rule - Conditions and Actions

The following conditions and actions are available for users to select while creating an Event Rule.Event Rule — ConditionsConditionDescriptionConditions Applies To The Properties of the EventSet conditions based on the following properties of the events:CamapignSub-CampaignStart DateEnd DateTaskTim

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Event Details

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Exporting Project Views

Project Management allows you to export project views, making it easy to share project details outside the platform. You can export your project views in various formats, complete with all relevant information.​Click the ellipsis (⋯) in the top-right corner of your portfolio screen.Select Expor

Knowledge Base Article

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Manage Projects

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Import from Excel into Project Sheet

Project Management's import functionality is designed to streamline data transfer between different tools, enable bulk creation of tasks, maintain consistency across projects, enhance time efficiency, and minimize errors associated with manual data entry. Within Project Management, users have t

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Import/Export Tasks

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Create a New Portfolio

In this article we will discuss how to create a portfolio. If you wish to know about what a portfolio is, collaboration in portfolio management and how to get permissions to create a portfolio, refer to the article What is a portfolio?​​Following are the steps to create a portfolio:Navigate to the “

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Knowledge Base Article

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Manage Portfolios

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Add Attachments on Tasks

In Project Management, attachments can be added to tasks using various methods. You can add attachments directly from the task sheet and task timeline view from the hover actions. Refer following article to know more about task hover actions. Additionally, you can add attachments through the task ov

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Task Overlay

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Manage Columns in Task Sheet View

In this article, we will see how to edit column properties, add/remove or re-order columns in the task sheet view. PermissionsTo manage columns in the task sheet view, you must have either admin or owner permissions within the project. You can perform following actions on columns: Edit Column Proper

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Knowledge Base Article

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Task Sheet View