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Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

Knowledge Base Article

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Media Stories

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Initiate Workflow Automatically on your Request

Create an initiate workflow rule to trigger workflows on requests received via request forms. This way you can automate the process of initiating workflows in bulk on requests based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all th

marketing

Request Rules

Workflow Engine

initiate workflow

Knowledge Base Article

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Request Rules

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Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Sprinklr AI+

SH
Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

+1

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

RS
Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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AI+ Studio Feature Access Management for Social Listening & Benchmarking

AI+ capabilities are governed through AI+ Feature Access Record Manager in the AI+ Studio. This configuration allows admins to enable or disable specific AI-powered capabilities and control which users can access them. Depending on the feature, permissions may be controlled at either: Customer Level

Knowledge Base Article

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Sprinklr AI+

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How to Edit Ads in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userNavigate to the ads manager pivot dashboard Click on 3 dots and click on view and edit

marketing

Knowledge Base Article

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Functionalities

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Title widget

The Title widget is a visualization widget that displays a title or heading for a specific section or page of the dashboard. It is typically used to provide context and information about the data being presented on the dashboard.A Title widget can be placed at the top of a dashboard page or section

Insights

Title Widget

Knowledge Base Article

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Types of Widgets

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

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Forecast Scenarios

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Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

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Introduction to Reporting

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

social

Service

Knowledge Base Article

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Getting Started - Facebook

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Service

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Impressions Deprecation and Introduction of Views

As part of Facebook's latest platform updates, Impression metrics—along with several others—will be deprecated starting November 15, 2025. These metrics will still be available on our platform; however, new data will not be updated after the transition. ​List of Metrics Being Deprecated and The

26.1

social

Reporting - SES

Sprinklr Social

+3

Knowledge Base Article

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Facebook Change Log

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Project Analytics

OverviewProject Analytics provide detailed insights into your Tasks at the Project level. You can use this feature to gain insights into task distribution across users and teams, analyze Project progress and identify trends affecting task progress. Managers can use Analytics to keep a bird’s eye vie

marketing

Knowledge Base Article

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Project Level Analytics

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Omnichannel Case Summary Report

The Omnichannel Case Summary Report contains Metrics and Dimensions that provide information about Case-level data from the time a case is opened or created in the system until its status is closed. It details parameters such as first agent response time, time since Case creation, Case response time

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Detailed Report Glossary