Assignment Engine to Unified Routing Manual Migration

This article formalizes the process of migrating from the Assignment Engine to Unified Routing. Unified Routing is enabled by default for all new and upcoming clients from the start of partner configuration and setup. However, some clients may already be using the Assignment Engine for case assignme

X Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

Setting up a Response Event Workflow

The Survey Response Event enables organizations to automate actions based on survey responses. Businesses can trigger follow-up actions by setting conditions based on answers like sending emails, creating cases, or updating customer profiles. This event streamlines the process of responding to surve

Initiate or Manage workflows on your Messages in the Advanced Publisher

In this article, you will learn how to initiate workflows on a scheduled/drafted message in the Advanced Publisher.How it worksIn the top right corner of the Publisher, click on the Initiate Workflows icon.​It will open up a window where you can select the workflow you want to run on your message.​I

Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Create Localised copies of your messages for local audience

In this article, you will learn how to create Localised Copies of any message in different languages by automatically translating the original message using the in-built Google Translator.How it worksLocalized copies help you save time by translating the original message in the platform itself, and

ACW Flow Reporting: Enhancing Trend Analysis and Debugging

This feature allows users to view flow reporting for After Call Work (ACWs), providing significant benefits for both debugging and trend analysis. In the reports, users can see the path traversed by the ACW for each case. This helps users identify which node might be causing unexpected behavior, the

Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

Web Analytics

How to Update Saved Audiences in the Audience Manager

While editing a Saved Audience (add link Actions in Ads Manager) from the Audience Manager, please note the following:Any changes made to the audience will automatically update the relevant targeting fields for all applicable Active, Paused, or Draft Ad Sets where this

Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

Event Rule - Conditions and Actions

The following conditions and actions are available for users to select while creating an Event Rule.Event Rule — ConditionsConditionDescriptionConditions Applies To The Properties of the EventSet conditions based on the following properties of the events:CamapignSub-CampaignStart DateEnd DateTaskTim

Sprinklr Service: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Convert Text Assets to Canned Response via Macros

You can convert any Text Asset to Canned Response in the Asset Manage using macros. In this way, you will be able to bulk convert multiple text asset as the canned response. Similarly, if you wish you can bulk convert multiple canned responses as a text asset. Thus, Asset Macros allow you to create

Add and Configure Widgets

Use Cases of Record Page Builder for Different LayoutsAdd a New Widgetadd or remove widgets for different layouts. Various types of widgets, including Reporting, Customer 360, Coaching, Learning, etc., can be seamlessly incorporated or excluded based on distinct customer use cases.Individual Widget

Multiple Captions for Advocacy Posts

The Multiple Caption feature will allow content curators to create multiple caption options for the same post. This will enable advocates to select their preferred content copy and share that on their social channels. Sharing of diverse content by advocates increases the reach and visibility of the

Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t