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Compare Paid Strategy dashboard

The paid strategy allows a brand to channel its marketing spend towards creating content that reaches a wider audience, ultimately increasing traffic, sales, and revenue. Monitoring competitor campaigns can help improve a brand's own strategy. This can be achieved by navigating to the Compare P

Compare Paid Strategy Dshboard

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Compare Voice of Fan

Effective customer satisfaction monitoring is essential for the growth and development of any organization. Gathering customer opinions and feedback can help you identify pain points and develop strategies for improvement. Using the Compare Voice of Fan standard dashboard, you can find key insights

Compare Voice of Fan

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Draft and publish reply quickly with Sprinklr Reply Box

Introduction The Care Console Reply Box is a feature of a customer service or support platform that allows agents or representatives to respond to customer inquiries or issues faster. Reply Box Functionalities Formatting options: Agents may be able to bold, italicize, or underline text, or add bulle

Knowledge Base Article

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Publishing Functionalities

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Mask PII data in Collaboration widget

You can mask the PII data while interacting with the internal team via the collaboration/notes section. To do this, create a rule in Rule Engine and select the Rule Context as Comment. Add the action and under Action on comment, select Search Pattern and take action as Yes. Next, select Text as the

Knowledge Base Article

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Publishing Functionalities

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Knowledge Base Article

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Introduction to Supervisor Console

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Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

Knowledge Base Article

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Compose LinkedIn Ads

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Advanced tuning capabilities in the Topic builder

Topic Tuner can be defined as the latest set of enhancements in the topic creation process which fine-tunes your result to your topic query with enhanced reports and deep actionable insights for your topic query. Below we discuss some major features encompassed by the topic tuner in detail and how i

Knowledge Base Article

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Topic Creation & Setup

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Create a Facebook Post

This article will cover the steps and guidelines on how to create a post to one or more Facebook accounts in Publisher. You can add content, urls, photos, videos, use publish labels, apply macros and custom fields. You can also specify the feed targeting, mention other published Facebook pages, bran

Knowledge Base Article

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Create a post on Facebook

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About Parallel Approvals

Parallel approval is a unique way of approval in which brands can avoid the latency of post-approval due to sequential approval. Every individual approver can approve the post without dependency on another approver. The post will be published only after all the approvers approve the post.Note: To en

Approval Workflow

approval

Tiered Approvals

Parallel approvals

Knowledge Base Article

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Approval workflows

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Task Notifications via Email

The notification email also includes the entity type and its name, along with the link of the entity. This enables you to directly open the entity associated with the task in the third pane without opening the task first. Apart from this, the email notification also includes other task details, such

Task

Email Templates

Notificattion

Knowledge Base Article

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Task Management

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Hyperspace Charts within Display and Presentations

Sprinklr has upgraded all its chart library within Display and Presentations to the new revamped hyperspace UI. The new hyperspace UI focuses on enhancing the widgets to yield reports that are more intuitive, actionable, accessible, visually engaging, and consistent across the platform. Enhanced Con

Hyperspace Chart Library

Hyperspace Chart in Presentations

Knowledge Base Article

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Display and Presentation

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CSAT Prediction in Agent Console and Care Console

How does CSAT Prediction work in Care Console?Every time a new fan message gets associated with the case, the Predicted CSAT Rating is updated. In the given example, when the agent requested the customer's phone number or reservation code during the interaction, the Predicted CSAT Score was 50.

Knowledge Base Article

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CSAT Prediction

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CSAT Enablement

The Predicted CSAT Score feature is enabled for all partners by default, ensuring that you can benefit from its capabilities. However, if you find that the feature is not enabled for your specific partner account, you can reach out to your Success Manager.Before You Begin1. CSAT rating is predicated

Knowledge Base Article

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CSAT Prediction

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Classified as Listening Source

Knowledge Base Article

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Web Sources

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Grouped Summary

The summary table gives an overview of statistical information about data in a table form. Users can leverage Grouped Summary to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls ju

Knowledge Base Article

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Data visualisation types

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to a

Knowledge Base Article

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Define Bot Orchestration Strategy

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About the Google Analytics 4 Ads Integration

​Google Analytics 4 is an analytics service that enables you to measure traffic and engagement across your websites and apps.Google Analytics 4 Integration allows you to track key Google Analytics 4 metrics and apply custom campaign parameters that can help you improve your marketing and campaign pe

Knowledge Base Article

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Getting Started