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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Knowledge Base Article

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Testing Bot Workflows

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Instagram User Insights API Changes

​The last_14_days, last_30_days, last_90_days, and prev_month timeframes will no longer be supported for the reached_audience_demographics and engaged_audience_demographics metrics. Note: For all the widgets that include these deprecated metrics (created in the past), you have to remove the metrics

Knowledge Base Article

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Reporting Glossary

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Instagram Data Sync Frequency

Instagram posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequencyData Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the Insta

Knowledge Base Article

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Reporting Glossary

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “Milestone” on the required Asset classes to indicate the current ph

Workflow Engine

create a workflow

Knowledge Base Article

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Workflow Actions

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Set up a User Task in a Workflow

Tasks are to-dos that are assigned to a user, or a group of users or automatically handled by the system. Tasks are equivalent to the steps in your process. So, you can define each of the steps in your process and assign it to relevant users to ensure timely intimation, completion, and tracking as n

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in the Workflow

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How to Apply Cost & Rate Ads Benchmarks via Ads Manager

To Apply Benchmarking via Ads ManagerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon  alongside the desired Campaign.In the Edit window to the right, locate the Campaign Name and Details

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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What are Cost & Rate Ads Benchmarks?

Benchmarks are key to understanding the performance of any advertising effort. It lets you visualize how well your advertising campaigns are performing compared to previous campaign data or standard industry-related data.Sprinklr Marketing (Ads) brings you a simplified form of Benchmarking for Cost

Knowledge Base Article

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What's a Benchmark?

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How to Apply Cost & Rate Ads Benchmarks via Paid Rules

To Apply Benchmarking via Rule EngineYou can configure a Paid Rule or Paid Pre Publishing Rule as per your use case to apply the Cost and Rate Benchmarks.Click the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Manage Rules within Optimize.Click Create New Rule in the top right

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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How to Export Volumatic Ads Benchmarks

To Export Ads BenchmarksClick the New Tab icon . Under the Sprinklr Marketing (Ads) tab and select Ads Benchmarks within Analyze.On the Ads Benchmark window, select the benchmarks you want to export by checking the box alongside each benchmark.Click 

Knowledge Base Article

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Managing a Benchmark

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Source Verification FAQs

Knowledge Base Article

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FAQs

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Analyze Conversation Insights Report

Learn how to analyze your Conversation Cluster report in Conversation Insights.After successfully creating a conversation cluster report in Conversation Insights, it will move to in-progress status. On average, it will take 45-60 minutes for the report to be ready once submitted, depending on the si

Analyze Conversation Cluster Report

Conversation Insights

Knowledge Base Article

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Analyze Conversation Cluster Reports in Conversation Insights

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Strategy Group Introduction

1. Smart BiddingSmart Bidding is the set pros of manual bidding with none of the cons. It is an AI-based algorithm that is trained on your data to predict the best bid value for your ad sets. By automating the manual bid process with AI, Smart Bidding saves time and improves performance.​Benefits of

Knowledge Base Article

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Optimize Campaigns Using Paid and 3rd Party Data

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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

Knowledge Base Article

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Snapchat Pixel

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TikTok Pixels

A TikTok Pixel is a tracking code that can be added to your website to collect data on how TikTok users interact with your website after clicking on a TikTok ad or link. The pixel is a piece of code that you place on your website, similar to a Facebook pixel, which allows you to track user behavior,

Knowledge Base Article

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TikTok Pixel

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View Organic & Dark Post Comments in Reporting

​Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.Select Inbound Analytics as the Data Source.Paid dimensions such as Paid Initiative, Ad Set and Ad Variant has been added in Inbound Analytics to ease analysis of ads comments.You can also add

Knowledge Base Article

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Create And Manage

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How to Export Ads Dashboards as PPT Files

While performing a PowerPoint export of your dashboard or widgets in Ads Reporting, you will receive the exported file in our default PPT format. However, you can customize the PPT slides to meet your brand requirements such as logo, font color, etc. PPT Templates allow

Knowledge Base Article

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Export Dashboard into PPT

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Campaign - Overview Tab

About the Overview TabNote: View Sub-Campaigns in a chronological order in the overview tab of the Campaigns - in descending order based on their creation dates. This provides a clearer and more organized view of the sub-campaigns, allowing you to seamlessly identify and prioritize the most recent o

campaign management

Overview Tab

Knowledge Base Article

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Introduction

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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

Knowledge Base Article

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Set up Twitter Cards

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Snapchat Ads Optimisation Window

Choose the conversion window for your ads to see when maximum of your ad viewers are influenced.​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your environment. To learn more about it, please work with your Success Manager.​Snapchat's optimisation

Knowledge Base Article

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Advanced Snapchat Capabilities

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Compose TikTok Pulse Ads

TikTok Pulse is a contextual targeting product that allows you to show ads after the hottest content at a fixed CPM. It is only available for Reach & Frequency ads. To help brands be on the pulse of entertainment and culture on TikTok, TikTok Pulse lets advertisers place their brand next to the

TikTok Pulse Ads

Knowledge Base Article

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TikTok Advanced Capabilities