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Instagram Best Practices

In this article, we list out some of the best practices to follow while using Instagram as a channel for your brand’s social media presence using Sprinklr.Add Instagram Business/Creator AccountPlease make sure that the Instagram Account is a Business Account.Please make sure that the desired Instagr

Knowledge Base Article

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Getting started

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Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

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Getting started

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

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Instagram

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Getting started

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Sprinklr Insights: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

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19.5 Release (May 18-26, '24)

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Set up Alerts on Anomalies for posts or account

Additonally, you can set up Custom Volumetric Alerts for Post & Account Insights.Using Account Insights as the module you can filter all your accounts by a dimension then setup alerts on any account that breaches a threshold.Using Post Insights as the module you can filter all your posts by a di

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Alerts

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Controlling Fields in Custom Fields

In this article, we will get a brief introduction to controlling fileds in Sprinklr custom fields. ​Use case of Controlling FieldsControlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling fields allow you to set the visibility of custo

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Custom Fields

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Custom Fields

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Timed Logout and Multiple Secure Access

With the introduction of Multiple Secure Access Login, you can add multiple credentials with different access levels for the same social account, even providing timed access. This flexibility enables a more tailored assignment of native access levels, aligning permissions with individual needs and s

Timed Logout and Multiple Secure Access

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Other engagement capabilities

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Apply Metric Filters at Value or Record Level

Widget-level filters can provide in-depth layers to the insights you see in Reporting insights. Sprinklr lets you filter widgets even further with the ability to apply greater-than and less-than widget filters.Using metric value filters, you can configure widgets that show data for content that has

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How to create a new widget

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Custom Metrics Governance in Reporting Dashboard

Using the Custom Metrics Governance capability, you can share your custom metrics with different workspace(s) or user(s)/user group(s). In this article, you will learn how to use the custom metrics governance capability.Note: This capability needs a specific setup. To enable this feature, get in tou

Custom Metrics Governance

Custom Metrics Governance in Reporting Dashboard

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Getting started with reporting dashboard

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Add Content Placeholders for Advocacy Posts

You will now be able to use placeholders while publishing an advocacy post. With this capability, every advocacy user will be able to autofill certain personalized text when they are sharing posts from the advocacy site.Points to RememberSprinklr will allow content publishers to add a Content Placeh

Placeholders in Advocacy

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Content Curation

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Access Smart Theme Explorer (Navigation + Permissions)

There are two ways to access Smart Theme Explorer in the Sprinklr platform –Standard dashboardCustom reporting widgetStandard dashboardSmart Theme Explorer as a standard dashboard can be accessed from the Sprinklr launch pad. Click the New Tab icon. Under Sprinklr Insights, click Smart Theme Explore

Smart Theme Explorer Permissions

Access Smart Theme Explorer

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Getting Started with Smart Theme Explorer

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Snapchat Business Data Sync Frequency

Snapchat stories are updated regularly from the published date to a certain time period, the frequency at which the stories and accounts are updated is mentioned as data sync frequency.Data Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the S

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Snapchat Business

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Capacity Simulator​

The Unified Routing Capacity Simulator enables administrators and configurators to explore various scenarios concerning case assignments. It offers insights into whether a case will be assigned or not, along with the underlying reasons. Additionally, the simulator aids in understanding advanced use

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Setting up Agent Capacity

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Mapping Configuration Screen for Voice Cases

You can map the source headers to the Sprinklr destination fields using the Mapping Configuration screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating

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Mapping Configuration Screen for Voice Cases

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Types of Connectors

In Sprinklr, connectors can be classified based on how they are executed and how data is ingested into the platform. This classification helps in understanding the operational behaviour of the connectors and their role in managing data flow effectively.Different Types of ConnectorsConnectors are cla

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List of Supported Connector Types

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View and Manage User Generated Content

User Generated Content (UGC) is a pivotal feature within an Advocacy program that allows advocates to suggest content. UGC refers to the Content Suggestions made by advocates who are part of the program. By incorporating UGC, brands can amplify their message, establish credibility, and foster a sens

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Suggest Content

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How to View Insights for Ads Pixels

After successfully setting up the Pixel on your website, you can access website conversion tracking reports in Ads Manager and Ads Reporting. This feature enables you to view the number of conversions driven at the campaign or ad variant level, alongside other related metrics such as impressions, en

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Getting Started

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Facebook Advantage+ Shopping Campaigns

Improve the efficiency and personalization of your ads with Meta Advantage+ Shopping CampaignsAdvantage+ shopping campaigns are a type of Facebook ad that enables e-commerce and retail direct-to-consumer and brand advertisers to potentially achieve better performance, greater personalization, and mo

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Facebook Advanced Capabilities

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Meta Brand Safety and Suitability Tools

Meta several brand suitability controls for preventing your ads from running alongside certain types of content on Facebook, Instagram and Meta Audience Network. You can use these controls in combination or on their own. Brand suitability controls help advertisers control where ads are delivered on

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Facebook Advanced Capabilities

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Account Health Alerts in Accounts Screen

Enhancements to the Accounts ScreenWe are excited to share the latest updates to the Accounts Screen, designed to provide users with enhanced visibility and functionality when managing accounts. These changes improve how account statuses are filtered, how issues are displayed, and how users can acce

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Account Health Alerts