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X Discovery - Search News

Search News helps you discover news stories by clustering related posts from X into unified narratives and enabling keyword-based search across recent discussions. It organizes scattered content into structured story clusters, helping you quickly identify key themes, track developments, and analyze

Knowledge Base Article

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X (Twitter)

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UTM Manager

What is UTM? UTM refers to "Urchin Tracking Module" parameters. UTM parameters are tags added to URLs in order to track the source, medium, campaign, and other relevant information about a link's origin and the context in which it's being clicked.   UTM parameters are used in digit

marketing

UTM Manager

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Set Restrictions on Attachments in Request Forms

While creating a request form, an additional component, Attachment is added which can be selected as a question type. This enables you to add attachments such as images, videos, and documents of various formats as supported within the Digital Asset Management.To add attachment component in Request F

marketing

Request Forms Overview

Request Management

Add Attachments in Request Forms

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Knowledge Base Article

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Request Form Builder

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Data Sources in the Data Engine

Ensuring compatibility between different data sources in a data pipeline is an important aspect of building a robust and reliable data pipeline. Sprinklr provides users to collaborate across various sources of data: Sources within Sprinklr, External sources and Uploads via Files.Types of Data Source

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Insights

Knowledge Base Article

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First Party Data Ingestion

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Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

marketing

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

marketing

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Activity Logs

To provide greater transparency and traceability of AI-driven evaluations, detailed audit logs are captured whenever automated scoring is created or updated. These logs help contact center analysts monitor evaluation activity across multiple interactions within a case, and track changes made over ti

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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AI Scoring and Insights

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Choose your skin tone for emojis

Emojis are a spin on common emoticons. In Sprinklr Publisher, emojis are both fun and helpful for getting work done – use them to enhance your messages or add emoji reactions to respond quickly to messages. To get the most out of emojis you can adjust your default skin tone.Steps to use emojis while

emoji skin tones

Publishing - SES

social

skin tone for Emojis

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Knowledge Base Article

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Advanced capabilities

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Configuring Voice AI STT (Speech To Text)

The Voice AI Speech-to-Text (STT) configuration allows you to control how spoken audio is captured, understood, and converted into text across voice interactions. It defines transcription accuracy, speech detection behavior, vocabulary handling, and post-processing of transcripts.STT configurations

Knowledge Base Article

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Configuring Voice AI STT (Speech-to-Text)

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Managing Cases in Closed Loop Feedback

Case Management provides a structured approach to tracking, managing, and resolving cases efficiently. It ensures that every customer’s feedback is logged, prioritised and addressed in a timely manner. This centralised interface allows you to view open and escalated cases, update case statuses, and

Insights

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Agent-Initiated Co-Browsing

Agent Sends Co-browsing Session RequestAgents initiate a co-browsing request from Care Console via the 3-dots menu to ask the customer if they want to share their screen by sending an asset that captures the customer’s response.​Agents seek approval from user if they want to share their screen by se

Service

Knowledge Base Article

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User/Agent Journey

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Embed the Gallery in Site and/or App (Earned Content)

OverviewOnce you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or ta

experience:space

Display - SES

embed gallery

article:howto

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Knowledge Base Article

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Gallery

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

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Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Work Type performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned cal

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Other WFM Reports

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Generate AI-Powered Summaries for Display Widgets

The Gen AI Widget Summarization feature in Sprinklr Display helps you quickly understand the meaning behind data visualizations.Instead of manually interpreting charts and graphs, you can generate an AI-powered summary that explains:What data is being displayedKey trends or changesWhat the data mean

Knowledge Base Article

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Display

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Understanding Forecast Scenario Accuracy

Being able to explain how forecasts performed against actual results helps teams make more informed staffing decisions and strengthens trust in the planning process.Sprinklr Workforce Management provides planners with clear visibility into how forecasted demand compares to actual contact volumes and

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Forecast Scenarios

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WhatsApp Template Comparison

You can compare HSM templates created for a WhatsApp Business Account (WABA) to evaluate their performance. By comparing templates, you can analyze key metrics such as send frequency, block-to-send ratio, and the primary reasons templates are blocked. These insights help you optimize template perfor

Service

Knowledge Base Article

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HSM Templates

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Tree Map Visualization

Tree Map is a type of data visualization that displays hierarchical data using nested rectangles or squares. Each rectangle represents a single item or category in the hierarchy, and its size is proportional to a specific metric, such as the item's value or relative size, compared to other items.The

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Data Visualisations

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Approval Workflow for Message/Case

Approval workflows in Sprinklr are designed to enable businesses to set up a process for reviewing and approving content before it is published on social media. With approval workflows, businesses can ensure that all social media posts and messages meet their quality standards, adhere to their brand

Service

Knowledge Base Article

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Approval Workflows