Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6K)

RS
Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

social

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

+6

Knowledge Base Article

 • 

Channel Limitations (Distributed)

SH
Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

Service

Knowledge Base Article

 • 

IVR Use Cases

SH
Execute a Rule via Macro

Overview Sprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you

marketing

Insights

article:howto

social

+5

Knowledge Base Article

 • 

Macros

SH
Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

 • 

Base Filter

SH
Delete a Workflow

After creating a Workflow you might also want to delete some of your old or test workflows to prevent clutter in your environment. The “Delete” option allows users to do this. Users can do so by understanding how to access Workflows, but delete permission should be reserved for system administrators

Delete Workflow

marketing

workflow

Workflow Engine

Knowledge Base Article

 • 

Workflow Actions

SH
Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

Service

Knowledge Base Article

 • 

Ignore duplicate email

SH
Use Custom Field Check in Journey Facilitator

In this article, you will learn about the usage of Custom Fields in a Journey.Taking Decisions based on Custom Field valuesWhile creating the flow of the Journey in the Journey Builder canvas, you can use the Custom Field Check node under the Conditions section.This will take you to the window where

marketing

Custom Fields

Journey Facilitator

Knowledge Base Article

 • 

Custom Field Check in Journeys

SH
Configure Details in your Messages using Show Properties & Time Axis in Editorial Calendar

Show/Hide Properties and Time Axis:The option to Show Properties in Configure View Settings is available only when you select Large as your message card size. Whereas, the option to show or hide the Time Axis is always available irrespective of the card size you select for your view. Users can enabl

Editorial Calendar

marketing

Editorial Calendar Views

Message Cards

Knowledge Base Article

 • 

Calendar Actions

SH
Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Insights

Research Query Dashboard

Knowledge Base Article

 • 

How to use Quick Search?

RS
Knowledge Base Gap Analysis

You can create or update articles in response to AI-generated suggestions obtained from the Knowledge Base Insight Type in Insight Hub. You can also merge similar content and resolve contradictory information seamlessly.By leveraging insights provided by AI, the knowledge base is continuously enhanc

Service

Knowledge Base Article

 • 

AI-Powered Use Cases

SH
Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

Knowledge Base Article

 • 

Setting up Outbound Contact Centre

SH
Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

marketing

FAQs

Persona Apps

Knowledge Base Article

 • 

FAQs

SH
Instagram Feed Preview in Sprinklr

This article helps you with the ways to view your Instagram Feed Preview In Sprinklr. Using the feed preview, you can get an overview of your Instagram scheduled and published posts.Instagram Feed Preview in Editorial CalendarClick the New Tab icon. Under the Sprinklr Social tab, click Editorial Cal

social

Knowledge Base Article

 • 

Other Publishing Capabilities

SH
Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

social

Knowledge Base Article

 • 

Getting Started

RS
Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
Content Management

Managing content is important for keeping your knowledge base organized and complete. Reporting helps with this by letting you track different things like the total number of articles, cloned articles, moved articles, and more. This article also covers reporting on article properties and useful filt

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Reporting and Analytics

SH
Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

social

Knowledge Base Article

 • 

Engagement in Sina Weibo

SH
Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

Service

GPT-AI

Community

Knowledge Base Article

 • 

Community

SH
Edit Your Profile Information (Distributed Users)

IntroductionThis feature allows you to update and manage profile information for the Distributed users. It enables you to keep your profile current and accurate by modifying details such as contact information, profile picture, and language. It ensures that your profile reflects the most up-to-date

Distributed User

Edit Profile Information

User

social

+5

Knowledge Base Article

 • 

Governance (Distributed User)

RS
Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

 • 

X