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Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

Knowledge Base Article

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Sub-Campaign Rules

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Knowledge Base Article

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Introduction to Supervisor Console

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

New Article

20.10

Knowledge Base Article

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Survey Questions

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs

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Reddit Ads Notes & Best Practices

Reporting Data sync frequencyNormal – 30 MinutesSegmentation – 3 HoursNote: Once the Ad Account is added in Sprinklr the lookback period for historical data will be 6 months from the date of Addition.Best practicesEnsure the Ad Accounts have been whitelisted as without them Data will not be fetched

Knowledge Base Article

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Troubleshooting and FAQs

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

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FAQs

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Managing Multiple Business Locations

Learn how to manage multiple business locations, i.e. viewing business locations, creating a new business location, and editing or deleting an existing one, in one place.​Sprinklr's Business Locations module allows users to add and manage physical business locations, collect location-specific s

Manage Business Locations

Knowledge Base Article

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Business Location Configuration

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

Knowledge Base Article

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How to use Smart Clusters?

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Accessing Visual Insights

To access Visual InsightsClick the New Tab icon. Under Sprinklr Insights, click Visual Insights within Learn. This will take you to the Visual Insights standard dashboard. Here, click Add Filter and select topic(s) for which you would like to see visual insights. Note: You can use either a visual to

Visual Insights

Accessing Visual Insights

Knowledge Base Article

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Accessing Visual Insights

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Strategy Groups Roles & Permissions

In advertising, roles and permissions are crucial for managing campaigns effectively and securely. In this article, you will learn about the different permissions available for Strategy Groups and their respective privileges for users having access to this module. Note: All Strategy Group permissio

Strategy Groups

Ads Reporting

Roles and Permissions

Advertising

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Knowledge Base Article

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Strategy Groups

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Slots

A slot is an information the bot collects from the user during a conversation to carry out a task or answer a question. Slots allow the bot to skip steps by storing information from previous conversations in memory.Before You StartMake sure that you have created the required Keyword Matcher Query.St

Knowledge Base Article

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Setup Entities

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How to Configure a Disposition Plan

​​Pre-requisite for configuring the Disposition Plan: Sprinklr Voice should be enabled for the environment.​A disposition plan is a pre-configured form that is filled out by agents while disposing the call in ACW. These plans include specific fields and information that agents need to provide when d

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How to setup disposition plan

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Connecting to Internal and External Database

The Guided Workflow feature of Sprinklr provides the ability to fetch and update records and databases from both internal and external databases. There are two types of entities: Standard Entity, which are common across all partners, and Custom Entity, which are customized to the client's requiremen

Knowledge Base Article

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Creating a Guided Workflow

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Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

Knowledge Base Article

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Getting started

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Create a Column For Facebook Page Recommendations

Sprinklr enables you to monitor and engage with the recommendations that you have received on your Facebook business page and further optimize your business performance. This article explains how to create a recommendation column.Steps Click the New Tab icon in Sprinklr. Under the Sprinklr Social ta

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add  different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create A Column For Facebook Shares

Shares can provide insight into how content is being received by your brand's fans and what content your brand is actively sharing on Facebook, in distinct views that let you better understand social activity and trends from the Engagement Dashboards. Using Facebook Share columns you can track

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create a Column for Facebook Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engag

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create a Column For Instagram Story Mentions using Rule Engine

You can view the story mentions from fans on your Instagram account using the rule engine. Here we list out the steps on how to create such columns.​StepsClick the New Tab icon . Under the Sprinklr Social tab, click Manage Rules within Triage.In the top-right corner of the Rule Engine window, click

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard