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Troubleshooting Publishing Errors

Here’s how you can deal with publishing errors.Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities section & Configuration & Setup section can help you the best in this scenario.Step 2: Make sure you

marketing

Troubleshooting

publishing

Knowledge Base Article

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Troubleshooting & FAQs

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Troubleshooting Workflow Engine via Sprinklr Support

How do I navigate thorugh errors in Workflow Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Functionalities section, and Configuration & Setup section can help you the best in this scenario.Step 2: If you’re

marketing

Workflow Engine

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Ads Manager Find & Replace Macro

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. In this article, learn how it allows allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update tex

Knowledge Base Article

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Advanced Use Cases

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

social

Knowledge Base Article

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Publishing in Facebook

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Create and Publish POST Assets for SMS Using Journey Facilitator

Sprinklr allows you to compose SMS (Nexmo and Twilio) assets on Asset Manager. You can use those SMS assets in Journey Facilitator to build customer journeys, using SMS (Nexmo and Twilio) as the channel. The SMS assets can be created as described in this article, and then can be added in Customer Jo

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+7

Knowledge Base Article

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SMS

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How to create an engagement column for Trustpilot?

Know more about Trustpilot in Sprinklr!Sprinklr supports a number of engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per

trustpilot

reviews

channels

social

+1

Knowledge Base Article

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Trustpilot

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create a column for Instagram Comments

You can view all the brand and fan comments on your instagram posts using the engagement columns. Here we list out the steps on how to create such columns.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard,

social

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Configure API Node in Sprinklr IVR

The Configure API node in Sprinklr IVR enables integration with external systems to fetch data and execute actions. This guide provides a step-by-step configuration process and explains each technical field and parameter in detail.PrerequisitesBefore configuring the API node in IVR, ensure the follo

Service

Knowledge Base Article

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How to Setup Business Logic

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Integrate Guided Workflow with Community

To integrate Guided Workflow with the Sprinklr community we need to follow the following steps - 1) Click the new tab icon. click Community Builder under Communities section. 2) Click on edit a community.3) Go to Page Layout section from the top.4) Edit the Case form widget, and choose the guided wo

Service

Knowledge Base Article

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Webform

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Set Asset Approval Workflow in the Engagement Dashboard

Sprinklr allows you to set asset approval workflow in the Engagement Dashboard. You can now track approvals in the engagement dashboard within the following categories:  Approval Required  Approval Sent  Approval Queue  Rejected  Steps to Set Asset Approval Workflow in the Engagement DashboardClick

DAM - SES

social

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Stop the Workflow on an Entity

Initiation of a workflow can be done from various areas of the platform. Workflows sometimes need to be stopped after initiation. You can also stop workflows manually from the Production dashboards, Editorial Calendar, Third Pane & Campaigns sections as well.To Stop a workflow manuallyClick the

marketing

Stop Workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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Assign the Admin Role to an Advocate 

To assign on-site Admin roles to advocates based on their specific persona and responsibilities, we can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Admin Roles to Advocates(Admin)On-site admins can navigate to the Use

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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Sprinklr Copilot Features for Platform

Sprinklr Copilot strengthens the entire platform experience by delivering AI-powered assistance that enhances usability, governance, and scalability across all modules. It helps users navigate complex workflows with intelligent recommendations, automates repetitive administrative tasks like tagging,

marketing

Insights

social

Service

Knowledge Base Article

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Platform

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Introduction to Sprinklr Commerce

Virtual selling is the art of conducting sales interactions remotely, leveraging digital communication channels such as social media platforms, webchat, emails, etc. Instead of in-store meetings, sales professionals connect with customers from anywhere in the world, utilizing technology to showcase

Service

Knowledge Base Article

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Sprinklr Commerce Overview

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add  different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Using the In-App SDK

The SDK for In-App Surveys allows brands to seamlessly integrate solicited feedback collection into their mobile apps during key customer interactions. Surveys can be triggered based on predefined conditions such as browsing behavior, session duration, or through custom events to capture targeted fe

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Setting up the In-App SDK

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Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Social - SES

Knowledge Base Article

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Social Copilot