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Sprinklr Live Chat Introduction

Sprinklr Live Chat Survey Distribution makes it easy for enterprises using Sprinklr’s hosted Live Chat solution to capture customer feedback seamlessly during live conversations. With this capability, admins can configure and deliver Customer Feedback Management (CFM) surveys directly within the cha

Sprinklr Insights

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Insights

New Article

Knowledge Base Article

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Live Chat

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Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Guided Workflow Screen Components - Checkbox Group

OverviewA checkbox is an interactive element in a form that enables users to independently select or deselect options. Checkbox Group inputs allow for integrating multiple checkboxes. ​Various Fields in Checkbox GroupAPI Name: It is a unique identifier that can be used as a reference to the value of

Service

Knowledge Base Article

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Guided Workflow Canvas

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Favorite Projects

OverviewYou can mark your most used or important Projects as Favorites for ease of access. Doing this pins these Projects to the top of your Portfolios window where you can navigate to them more easily. There are two ways of marking a Project as a Favorite. You can do it through the Portfolios windo

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marketing

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Knowledge Base Article

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Manage Projects

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Use multilingual translations for Macros

Sprinklr now supports multiple translations of names and descriptions in Macros. This enables users from all over the world to use the same macros for simplified reporting. This capability would also be available in the configurator for macros, even in bulk.Steps to use multilingual translations in

Multiple languages on Macros

Multilingual Entities for Macros and Custom Field

social

Multiple languages on Custom Fields

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Knowledge Base Article

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Advanced capabilities with macros

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Standard sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) supports a wide range of sources namely News, TV, Print, Radio, Twitter, Facebook, and Reddit.Over 400K news and websites are covered.Extensive Web News Coverage across 180+ countriesOver 3M+ news mentions monitored every dayCoverage across Intern

Insights

Knowledge Base Article

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Data Sources

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Unified Reply Types

Sprinklr supports unified reply types in WeChat, allowing agents to send text and multiple media attachments in a single go within Care Console. These combined messages are automatically split into individual posts upon sending, ensuring compliance with WeChat's limit of 5 replies per customer messa

Service

Knowledge Base Article

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Engage with Customers on WeChat

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Apply Compliance Policy for a Case

After creating a compliance policy, you need to apply it to your cases. This can be done through the following steps:For Outbound Calls:Select the compliance policy you want to apply to all calls dialed from that specific dialer.For Inbound Calls:Select the compliance policy you want to apply to all

Service

Knowledge Base Article

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Compliance Manager

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Inbound Messages Dashboard

Columns created at the inbound message level in Agent Console and Engagement Dashboards will also be visible within Care Console. This facilitates a unified and comprehensive engagement experience with customers.Message Level ActionsHover over the Options icon alongside the desired individual messag

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Knowledge Base Article

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Introduction to Unified Agent Desktop

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

marketing

Insights

Activate User

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Knowledge Base Article

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Activate a Deactivated User Via Email

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General Ads Reporting Dimensions

Leverage this detailed list of all general dimensions available in Sprinklr's Ads Reporting to gain more insight into your Ads. Given below is a list of all general Sprinklr ads dimensions, along with their descriptions.​Sprinklr Dimension NameDimension DescriptionOutbound PostBreakdown data b

marketing

Knowledge Base Article

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Dimensions

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

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Knowledge Base Article

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Ozonetel

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Gap Analysis

Gap Analysis in the Knowledge Base identifies missing, incomplete, or underperforming content that may prevent customers or agents from resolving issues efficiently. It highlights areas where existing articles do not fully meet user needs or where new content is required.Reporting on Gap Analysis he

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Reporting and Analytics

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What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

Service

Knowledge Base Article

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Troubleshoot & FAQs

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User Journey

User sees prompt after it is triggeredWe can configureLook and feel of the proactive prompt. For more information, see this sectionConditions regarding where and when the prompt will trigger. For more information, see this sectionIf the conditions for the prompt are met, it is shown to the user. Onc

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Knowledge Base Article

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User Journey

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Sprinklr Specialised AI Insights Features

Sprinklr Specialized AI Insights Features provide advanced, AI-driven analytics to uncover deep, actionable insights from vast volumes of customer interactions and social data. These features go beyond basic reporting by leveraging machine learning and natural language processing to identify trends,

marketing

Insights

social

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Knowledge Base Article

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Sprinklr Insights Specialized AI Use Cases

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

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Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Campaign Priority

Set Campaign Priority in a Dialer ProfileYou can set the priority of the campaigns in a dialer profile to define the order in which the dialing will happen across different campaigns containing the same set of agent queues. With campaign priority, dialing happens sequentially.To set the campaign pri

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Sprinklr Service

20.10

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Knowledge Base Article

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Weightage and Priority