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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Unified Platform and Cross Products: 19.11 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11 release introduces a range of exciting new capabilities to enhance customer engagement, agent efficiency, and seamless integration. Here are the key features included in Sprinklr's latest release:Sprinklr iFrame Enhancements in CRMSprinklr i

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Multiple Agent Scoring

In conversations where multiple agents participate, evaluating individual contributions accurately can be challenging. To address this, Sprinklr has introduced enhancements to its AI Scoring mechanism, allowing quality managers to evaluate each agent separately with greater flexibility and precision

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Scoring and Insights

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Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Knowledge Base Article

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End Users

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.​The Rule Engine's wide array of conditions and actio

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Create Rule

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Introduction to Rule engine

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Selecting Disposition Plan for Auto Wrap

The Auto-Wrap Disposition plan feature provides default autowrap values for the agent to use when auto-wrap up is enabled, and the agent does not select any of the disposition plans that are available while completing the After Call Work (ACW). This can occur when the agent runs out of time while co

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Auto Wrap After call work

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Instagram Data Sync Frequency

Instagram posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequencyData Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the Insta

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Reporting Glossary

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Classified as Listening Source

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Web Sources

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Introduction to All Components of ACW Builder

​Pre-requisite for configuring the ACW: Sprinklr Voice should be enabled for the environment and your user should have ACW View, Edit or Create permission​​The Sprinklr ACW module automates after call work (ACW) processes, allowing businesses to define custom workflows and streamline repetitive task

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Introduction to all components of ACW

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

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Data visualisation types

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Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

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Data visualisation types

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Widget visualization type - Grouped Summary

The summary table gives an overview of statistical information about data in a table form. Users can leverage Grouped Summary to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls ju

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Data visualisation types

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Create and Use Retargeting Audiences for LinkedIn on Sprinklr

IntroductionRetargeting allows you to tailor your campaigns to individuals who have previously interacted with your LinkedIn page or website. With LinkedIn's robust retargeting options, you can connect with audiences who've shown an interest in your content. The following guide will assist

Audience Manager

Ads Manager

Ads Composer

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LinkedIn Advanced Capabilities

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Sprinklr Insights: 18.5 Capabilities and Enhancements

In this release, we have launched Sprinklr AI+ that will enable users to effortlessly set up Topics & Themes and get quick insights with AI-generated Summaries. We have also emphazied on the wide array of usability enhancements across dashboards and widgets.

Sprinklr Insights 18.5 Features

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v18.5 Spring Release (May)

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Benefits of Callback

Callbacks make sure that agents can quickly get in touch with customers over the phone after the customer has previously contacted or tried to contact the brand through other channels. This ensures a speedy response from agents, helping the brand engage with customers effectively and provide a smoot

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Callback Overview

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Use cases with Paid Rule

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

paid rules

Rule Engine

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Paid rules

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About Parallel Approvals

Parallel approval is a unique way of approval in which brands can avoid the latency of post-approval due to sequential approval. Every individual approver can approve the post without dependency on another approver. The post will be published only after all the approvers approve the post.Note: To en

Approval Workflow

approval

Tiered Approvals

Parallel approvals

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Approval workflows

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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

CharCount

CharCount Operators

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FAQs and Advanced Use-cases

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Instagram User Insights API Changes

​The last_14_days, last_30_days, last_90_days, and prev_month timeframes will no longer be supported for the reached_audience_demographics and engaged_audience_demographics metrics. Note: For all the widgets that include these deprecated metrics (created in the past), you have to remove the metrics

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Reporting Glossary

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to a

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Define Bot Orchestration Strategy