Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

RS
Governance of Peer to Peer Chat

You can configure the Peer-to-Peer Chat settings to define which roles and user groups can initiate and respond to conversations. Additionally, to promote enhanced oversight and compliance, administrators can define which user roles or groups are authorized to monitor the conversations.Permissions A

Knowledge Base Article

 • 

Peer to Peer Chat

SH
Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
What is Voice of Advisor?

Similar to Voice of Customer, "Voice of Advisor" (VoA) in conversational analytics refers to the process of capturing and analyzing the insights and perspectives of customer service agents or advisors during customer interactions. It involves tracking and extracting keywords, phrases, and

Knowledge Base Article

 • 

Smart Themes

SH
Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Knowledge Base Article

 • 

Additional Features

SH
Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Sprinklr Marketing

Knowledge Base Article

 • 

v18.5 Spring Release (May)

RS
Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Knowledge Base Article

 • 

Integrations

RS
Create a Video Type Post in Advocacy

Video Type posts are the type of posts that contain a Video that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the video from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference betwee

Knowledge Base Article

 • 

Content Curation

SH
Initiate and Manage workflows on a Request

You can Initiate Workflow on a Request to automate requesting campaign creation ideas from the content creation or generation teams.Once a Workflow has been created in the Workflow Engine for a request, tasks within the Workflow are auto-generated based on the status of the current task, ensuring th

Requests

initiate workflow

Knowledge Base Article

 • 

Initiate and Manage Workflows on Requests

RS
How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

Knowledge Base Article

 • 

Creative Management

RS
Dialer Visibility and Sharing

OverviewDialers are tools that help contact centers make outgoing calls. Different types of dialers work in different ways, like dialing numbers automatically or showing customer details before the call. When it comes to sharing, it’s important to know who can see and use the dialers. The way you sh

Knowledge Base Article

 • 

Dialers

SH
Create a Rule Batch

Rule batches are used to categorize and organize rules to make them run in a particular sequence. A rule batch has multiple rules stacked together in a specific order. You can drag and drop the rule batch columns in order to make them run in the desired sequence. You can also drag and drop rules wit

experience:space

cloud:care

article:howto

release:N-A

+4

Knowledge Base Article

 • 

Introduction to Rule engine

RS
View Similar Assets in Asset Manager

While creating an asset within the Asset Manager, you can view existing assets similar to what you are uploading using Sprinklr AI-powered filters. This helps you to locate copies of your assets and hence avoid repetition. You can also copy the properties of the parent asset to similar assets and si

Knowledge Base Article

 • 

Manage assets

SH
Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Knowledge Base Article

 • 

Agent Assistance

SH
Introduction to Inbound Rules

Automate tagging of messages and direct messages into your Universal Inbox Queue using inbound rules. Inbound Rules apply to messages or profiles when brought into the Sprinklr platform. These Rules can be initiated based on the social channel, account, or message type.Inbound Rules can be a great w

experience:space

cloud:core

Inbound Rule Conditions

Inbound Rules

+7

Knowledge Base Article

 • 

Inbound rules

SH
Enable signature in Quick Publisher and Smart Publisher within Distributed(User)

Distributed users can add their signatures in Quick Publisher & Smart Publisher within the Distributed platform. Distributed users can now include Signatures in posts. Note: This capability is DP controlled. Get in touch with your Success Manager to get this capability enabled in your environmen

Enable Email Signature in Distributed

Enable Email Signature

Email Signature in Distributed

Signature in Distributed

Knowledge Base Article

 • 

Publishing & Calendar (Distributed User)

SH
Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Knowledge Base Article

 • 

Tracking nature of calls

SH
Creating a Photo Text Topic

With PhotoText (or text inside image / OCR), you will be able to search for text inside the images to get additional insights into your impressions.To create an OCR/Photo Text TopicClick the New Tab icon. Under Sprinklr Insights, click Topics within Listen. On the Topics window, click Add Topic in t

Create Photo Text Topic

OCR Topic Setup

Knowledge Base Article

 • 

OCR Topic Setup

SH
Brief Template Permissions

To make sure that the new users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view briefs within Brief Templates, you may want to ensure that their roles are granted the right permissions. Roles are assigned to users or user groups within your env

brief templates

Roles and Permissions

Knowledge Base Article

 • 

Navigation to Brief Templates

SH
Use Side By Side Compare Mode in Reporting Dashboards

Learn how you can perform quick and insightful comparative studies for your Brand, Product, or Campaign.Sprinklr’s side-by-side compare mode allows you to easily compare different products, topics, campaigns, brands, and much more right next to each other. The compare mode functionality automaticall

Side By Side Compare Mode

Side By Side Compare Mode in Reporting Dashboards

Side By Side Comparison

Knowledge Base Article

 • 

Advanced Features

SH
Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Knowledge Base Article

 • 

Campaign Monitoring