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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

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Dashboard

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Snapchat Ads Reporting Metrics

Leverage this detailed list of all Snapchat metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Snapchat metrics, along with their descriptions.Snapchat Metric NameDescriptionSprinklr Metric Name15 Second Video ViewsThe total number of

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Metrics

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

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Data visualisation types

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WeChat capabilities and limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

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WeChat

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Setting up Wechat in Sprinklr

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Channel Permissions for Major Social Channels (Advocacy)

Channel permissions are the initial set of permissions that a user must provide to each social channel for which they want to connect their accounts into Sprinklr Advocacy. Each Social Channel has a different set of permissions that they request from user.Importance The permissions are required for

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Content Sharing

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Set up Alerts on Anomalies for posts or account

Additonally, you can set up Custom Volumetric Alerts for Post & Account Insights.Using Account Insights as the module you can filter all your accounts by a dimension then setup alerts on any account that breaches a threshold.Using Post Insights as the module you can filter all your posts by a di

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Alerts

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How to Associate Adobe Web Analytics Profiles with Domains

Once the Adobe Analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following:​Create Web Analytics Configuration for Domains​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an ad through the pla

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Advanced Use Cases

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Include Definitions in Reporting Exports

You can choose to include metric definitions in exports from Reporting Insights. The exported excel sheet will contain an extra column for the metric definitions.This topic discusses how to add the column.Steps to Include Definitions in Reporting ExportsClick the New Tab icon. Under the Sprinklr Soc

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Scheduled Exports

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Offline Conversions - Export Template

For offline conversions, the second screen is that of the Export Template ExportKindly select the import template, that you would like to use, to export the file to your dataset.What are DatasetsDatasets allow you to connect and manage event data from different sources, such as your website, mobile

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Offline Conversions

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Call Report on Ingested Data

This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.Values Plotted: Lea

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Reporting & Analytics

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How to Map Custom Field Values from Ad Variants to Outbound Posts using Paid Rules

You can use the Paid Rule Engine to tag Outbound Posts used in your ads or campaigns based on paid custom properties. In this article, we will guide you through the conditions and actions that can be used to implement this use case.To Tag Outbound PostsClick the New Tab icon 

Advertising

Paid Rules Engine

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Use Case Configurations

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Quick Reply Template

Note:The integration of Google RBM is currently underway and has limited availability at this time.Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.You can ut

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Quick Reply Templates

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How to Share Audiences in the Audience Manager

Effortlessly share your audiences across multiple Ad accounts in Audience Manager.The visibility of your audience is based on the Ad Accounts selected during audience creation. If you want to share an audience across Ad Accounts, then use this capability. The audience sharing options in the Sprinklr

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Manage Audiences

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Setting up a Response Event Workflow

The Survey Response Event enables organizations to automate actions based on survey responses. Businesses can trigger follow-up actions by setting conditions based on answers like sending emails, creating cases, or updating customer profiles. This event streamlines the process of responding to surve

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Workflows Overview

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Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

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Webform

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Offline Conversions - Import Template

For successfully enabling offline conversions, it is essential to create an Import Template.​The Template has 1. Import Name2. Connector Type3. File Mapping4. Recipients​​​Import Name The Import Template Name will later be used while creating the Conversion Export.​ConnectorsUsers can select one of

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Offline Conversions

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

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VK

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Audit via Third Pane

To audit agents via the Case or Message third pane, first associate the desired checklist with cases and messages using the Rule Engine.You can define conditions in the rule or create a macro using the rule to apply it to the relevant cases and messages. Once the checklist is associated, navigate to

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Getting Started with Quality Management

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About Global and Workspace Queues

In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. Workspace Queues are used to store Inbound Messages, while Global Queues are used for Inbound Messages, Suggestions, Approvals, Cases, and Tasks. You can think

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Global Queues

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Queue

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Capacity Planning Algorithms Supported by Sprinklr WFM

Accurate Capacity Planning is vital for Sprinklr to optimize resources within Workforce Management (WFM). It ensures efficient alignment of human and technological resources with dynamic customer demands thereby improving operational effectiveness and sustaining higher service standards. Some of the

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Capacity Plans