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How does the Adjust Ads Integration Work?

1. [Ads reporting] Bringing Adjust Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Adjust data on regular basis based on the identifier.Sprinklr Adjust Integration helps you :-Map Adjust data in an automated way to your Channel entities allowing you to com

Knowledge Base Article

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Setting Up Adjust

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Reporting on Similar Cases

You can create reporting widgets to view the usage and adoption of the Similar Cases capability.Configuring a reporting widgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired da

Knowledge Base Article

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Similar Cases

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Quick Reply Template

Note:The integration of Google RBM is currently underway and has limited availability at this time.Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.You can ut

Knowledge Base Article

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Quick Reply Templates

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Knowledge Base Article

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Tracking nature of calls

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Knowledge Base Article

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Getting Started

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Set up entry conditions for a Trigger-based Journey

In this article, you will learn how to create and deploy rules that will govern the entry condition of a trigger-based Journeys.An Audience Update rule can be set up in Sprinklr which will keep on checking the audience profiles in the system and if some profile’s custom properties are changed and if

Journey Facilitator

Knowledge Base Article

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Journey Conditions and Actions

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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Knowledge Base Article

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Campaign Monitoring

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ACW Flow Reporting: Enhancing Trend Analysis and Debugging

This feature allows users to view flow reporting for After Call Work (ACWs), providing significant benefits for both debugging and trend analysis. In the reports, users can see the path traversed by the ACW for each case. This helps users identify which node might be causing unexpected behavior, the

Knowledge Base Article

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ACW Reporting

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Initiate or Manage workflows on your Messages in the Advanced Publisher

In this article, you will learn how to initiate workflows on a scheduled/drafted message in the Advanced Publisher.How it worksIn the top right corner of the Publisher, click on the Initiate Workflows icon.​It will open up a window where you can select the workflow you want to run on your message.​I

Advanced Publisher

initiate workflow

Knowledge Base Article

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Content Workflows

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

Message Variants

Variants of a Message

Knowledge Base Article

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Content Variants

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Create Localised copies of your messages for local audience

In this article, you will learn how to create Localised Copies of any message in different languages by automatically translating the original message using the in-built Google Translator.How it worksLocalized copies help you save time by translating the original message in the platform itself, and

To Create Localized Copies from the Editorial Calendar

To Create Localized Copies from Production Dashboards

Localization of Content

Knowledge Base Article

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Content Localisation

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Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

Knowledge Base Article

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Widget Library

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Include Definitions in Reporting Exports

You can choose to include metric definitions in exports from Reporting Insights. The exported excel sheet will contain an extra column for the metric definitions.This topic discusses how to add the column.Steps to Include Definitions in Reporting ExportsClick the New Tab icon. Under the Sprinklr Soc

Knowledge Base Article

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Scheduled Exports

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Daily Scheduled reports excluding weekends

Reporting exports offer a way to download the information in Sprinklr Reporting dashboards or widgets in a variety of formats. You may download reporting data in PDF, Excel spreadsheet, PNG, or PowerPoint formats. You may also opt to schedule exports to automate the download of data and to schedule

Knowledge Base Article

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Scheduled Exports

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Set a default Campaign while Publishing

You can set a campaign as default to automatically fill the Campaign name every time you publish a message through the advanced publisher.How it worksSave time by setting a default campaign instead of filling in the campaign details manually every time you create a message. Here’s how you can set a

default campaign

Knowledge Base Article

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Content Creation

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

Export Audit

Knowledge Base Article

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Security

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How to Associate Google Analytics 4 Web Analytics Profiles with Domains

Once the Google Analytics web analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following: ​​Create Web Analytics Configuration for Domains ​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an

Knowledge Base Article

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Setting Up Google Analytics 4

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How to See Adjust Insights in Ads Reporting & Ads Manager

​​You can use a specific set of metrics to create Ads Reporting widgets that combine Adjust with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.You can use Adjust Event and Standard metrics with&nb

Knowledge Base Article

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Reporting & Analytics

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How to Associate Adobe Web Analytics Profiles with Domains

Once the Adobe Analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following:​Create Web Analytics Configuration for Domains​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an ad through the pla

Knowledge Base Article

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Advanced Use Cases