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Conversational Insights Column in Engagement Dashboard

You can configure Conversational Insights columns within Engagement Dashboards to view a stream of message content based on the conversation. You can also set additional parameters to further restrict the conversation-level data you see.Using a Conversational Insights column, you can monitor message

Insights

Knowledge Base Article

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Conversation Insights mentions in Engagement Dashboard

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

marketing

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Troubleshooting Jira Connector Common Issues

This page lists common issues you may encounter with the Sprinklr and Jira integration, along with their resolutions.Issue: You encounter this error: This user is already added to an application in client <client_name>.​Resolution: Ensure that the Jira user used for the integration is not alre

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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WeChat - Engage with Messages

Sprinklr supports a number of engagement and reporting capabilities for WeChat after you link your WeChat account through Sprinklr. You can engage in and respond to Brand Posts and Conversations on WeChat in real time.Here's a walkthrough for creating WeChat columns in the Engagement Dashboards

Service

Knowledge Base Article

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Engage with Customers on WeChat

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Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

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Associate Requests to Existing Entities

You can associate requests to existing campaign, sub-campaign and message and make updates to them. Apart from this, the Campaign Update, Sub-Campaign Update, and Draft Update rules will have Request as a source in “Copy Properties from Source to Destination” action enabling you to by copy over prop

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marketing

Third Pane

Request Management

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Requests Third Pane

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Publish your content using Content Templates

Users can follow the below steps to publish their content using the content templates:In the top-right corner of the Navigation Bar, click the Publishing Options icon and select Create Message.In the Overview section, Select the Account Type under which the content template was created within the Ch

marketing

Content Templates

publishing

Knowledge Base Article

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Publish using Content Templates

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

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Setting Up Adobe Analytics

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What Is the Ads Widget Library?

To Navigate to Widget LibraryClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Reporting Dashboard, click Add Widget in the top right corner.NoteIf you are unable to find this option, click Enter Edit Mode in the top right corner to be

marketing

Knowledge Base Article

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Widget

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Permissions required for executing Email Marketing Campaign

In this article, you can find what permissions are required to execute the different steps of an Email Marketing Campaign. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need the following permissions under:Setup > CampaignPermissions required for Audi

marketing

Permissions

Email Marketing

Roles and Permissions

Knowledge Base Article

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Setting up Email Marketing 

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Configure Data Endpoint for Dynamic WhatsApp Flows

Sprinklr supports integration with WhatsApp Flows through a pre-configured bidirectional connection with the WhatsApp Cloud API. To enable communication between WhatsApp Flows and Sprinklr, a data endpoint must be configured within the Flow JSON. This allows WhatsApp to exchange information with Spr

Knowledge Base Article

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Configure Data Endpoint

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Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

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marketing

social

New Article

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Transition Screen Actions

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Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

marketing

Knowledge Base Article

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Functionalities

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How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

marketing

Knowledge Base Article

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Functionalities

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Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place. This article will take you through the Request Rules, a rule type within Sprinklr. To Create a Request RuleClick the New Tab ico

marketing

rules

Requests

Knowledge Base Article

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Requests Automation

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About the Adjust Ads Integration

​What is Adjust?​Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics suite. It also offers additional services, such as the Fraud Prevention Suite and Unbotify, etc. ​​​Benefit

marketing

Knowledge Base Article

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Getting Started

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About the Adobe Ads Integration

What is Adobe AnalyticsAdobe Analytics (SiteCatalyst) allows you to see which posts are driving traffic to their website and use the data to gauge the effectiveness of marketing campaigns. However, accurate reporting requires that outbound posts be consistently tagged with the parameters for SiteCat

marketing

Knowledge Base Article

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Getting Started

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Value Proposition for the Adobe Ads Integration

Integrating Omniture/ Adobe Analytics with Sprinklr eliminates much of the tedious work of comparing web performance to social engagement, making the process of attributing and optimzation of web performance to social engagement seamless.​ChallengeSprinklr FeatureAdvantageAutomateTime consuming and

marketing

Knowledge Base Article

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Getting Started

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Configuring Source Selection Screen for Custom and Standard Entities

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Selection Screen for Custom and Standard Entities

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Create a message from a Request

You can create a message out of a request and publish it on your channels.Note: A message can only be created out of a request which is submitted for a “Message” type of request formCreate a Message out of a RequestGo to the Request Management Dashboard via Production Dashboards.Open the tab of the

marketing

Message

Requests

Knowledge Base Article

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Entities Creation from Requests