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Global Record Pages

The Case Analytics page features a standardized layout configuration designed for both Quality Management and Conversational Analytics. These standardized configurations are referred to as Global Record Pages. Various standard layouts have been created to accommodate different scenarios, including M

Service

Knowledge Base Article

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Configure Case Analytics View

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Insights

social

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19.2 Release (Feb 17-25, '24)

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Outbound Admin Persona Overview

The admin persona plays a crucial role in the effective management and oversight of the voice management system. As an administrative user, the admin persona has extensive control and responsibility over the configuration, monitoring, and optimization of both outbound and inbound calls to get the be

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Knowledge Base Article

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Overview of simplified Outbound Admin experience

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Word Cloud widget

The Word Cloud visualization is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.Word Clouds are commonly used to summarize the topics

Word Cloud Widget

Insights

Knowledge Base Article

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Types of Widgets

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Review Table widget

The Review Table widget is a tool used to gain insights at a message level. It displays each conversation in a tabular format, with the content of messages highlighted according to sentiment. Sentences within the message are highlighted in green, orange, and red to indicate positive, neutral, and ne

Insights

Review Table Widget

Knowledge Base Article

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Types of Widgets

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYouTube

social

Knowledge Base Article

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Capabilities and Limitations

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Setup automatic callback to dropped off customer at critical leg in IVR

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how to set Automatic Callback in IVR on Critical Legs / Paths.Business Use CaseCallback feature for customers who c

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Knowledge Base Article

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Setup automatic callback to dropped off customer at critical leg in IVR

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Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

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Knowledge Base Article

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Common Errors in Reporting

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Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place. This article will take you through the Request Rules, a rule type within Sprinklr. To Create a Request RuleClick the New Tab ico

marketing

rules

Requests

Knowledge Base Article

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Requests Automation

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How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

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Connectors in Data Collection

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AI-Powered Discovery Feed in Sprinklr Advocacy

OverviewThe AI-Powered Discovery Feed enhances the content-sharing experience in Sprinklr Advocacy by delivering personalized content recommendations to advocates. Instead of browsing through a static or chronological feed, advocates receive AI-curated recommendations based on their activity, making

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Sprinklr AI+ in Advocacy

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Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

marketing

Insights

social

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Knowledge Base Article

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Entity Specific Settings for Email

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What are Benchmarking Themes?

In Benchmarking, you can fetch all the public information happening within the social channels of your and your competitor's social media pages. But when your concern is narrowed down to any subject matter, then analyzing the whole data and finding the relevant one is a tedious and time-consumi

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Benchmarking Themes

Knowledge Base Article

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Entities

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How to Manage Custom Metrics in Reporting

Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynamic reporting capabili

marketing

Knowledge Base Article

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Manage Custom Metrics

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Use Listening Topic as Search Query in UGC

You can now use Listening Topic as a query in the UGC Discovery ScreenSteps To Use Listening Topic as a Query in the UGC Discovery ScreenClick the New Tab icon . Under the Sprinklr Social tab, click User Generated Content within Listen.In the Discovery window, select Listening Tpoics as the search q

social

Social - SES

UGC - SES

Knowledge Base Article

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UGC Boards

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Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

experience:space

Set up Social Sign-On

Insights

social

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Knowledge Base Article

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SSO

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Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

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Sprinklr Service

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Updated Article

Knowledge Base Article

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Conversation Screen

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What is Message Validation?

OverviewMessage Validation allows users to perform all testing-related activities on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages with different expressions.We can also give feedback to the intent model for messages that are not c

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Knowledge Base Article

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AI/NLP Testing

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How to use Message Validation?

Steps to use Message Validation​Open the Conversational AI Persona App and go to "Test". Click on "Message Validation"In the Messages Validated section, select Validate Message in the upper right corner of the window.To get model predictions, follow these steps:On the Validate Me

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Knowledge Base Article

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AI/NLP Testing