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Call Disconnection Reasons and Error Messages

This article lists the call disconnection reasons and error messages that may appear in the Care Console. These messages help contact center agents, supervisors, and administrators understand why a call ended orfailed, and whether any follow‑up action is required.The reasons are grouped based on the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Call Disconnection Reasons and Error Messages

RS
Debug Using Reporting Dashboard

An agent not receiving cases refers to a situation in which a specific agent does not receive any case assignments despite new customer cases entering the work queue. This issue may arise due to factors such as incorrect routing configurations, agent capacity limits, or inactive status settings. Uni

Service

Knowledge Base Article

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Reporting

SH
How to Create Web Analytics Using Facebook’s Dynamic Parameters

This article will cover the creation of web analytics using dynamic parameters offered by Facebook. This will only work for Facebook and no other channels. The dynamic URL parameters will allow you to track user behavior on Dynamic Ads after a user has clicked on the Ad URL from FacebookFor example,

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics Using Facebook’s Dynamic Parameters

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Facebook Offline Conversions

Within Facebook Offline Conversions, you can see the data available in your Facebook Offline Event Manager. Facebook Offline Conversion helps you to keep a record of the high-value transaction events that occur offline, such as in-store purchases or phone transactions, bookings, and more. You&n

marketing

Knowledge Base Article

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Advanced Use Cases

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Assign the Admin Role to an Advocate 

To assign on-site Admin roles to advocates based on their specific persona and responsibilities, we can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Admin Roles to Advocates(Admin)On-site admins can navigate to the Use

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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FAQs on Predicted CSAT Rating

Here are some frequently asked questions on Predicted CSAT Scores:How do I enable CSAT?​CSAT predictions are by default enabled for all partners and supported languages. If default CSAT custom fields are not getting populated or are not visible, please raise a support ticket at tickets@sprinklr.com.

Service

Knowledge Base Article

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CSAT Prediction

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Agent Facing Use Cases

Taking Service Request - Automatically creating service tickets based on customer interactions through multiple channels, such as phone, email, or chat. It also empowers agents to service the agents then and there itself. Raising Complaints - Allows agents to address customer grievances by raising c

Service

Knowledge Base Article

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Use Cases

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Create a Sub-Campaign from a Request

You can create a marketing Sub-campaign out of a request.Note: A Sub-campaign can only be created out of a request which is submitted for a “Sub-Campaign” type of request form.Create a Sub-Campaign out of a RequestGo to the Request Management dashboard via Production Dashboards.Open the tab of the r

marketing

Request Forms

Sub-Campaign

Knowledge Base Article

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Entities Creation from Requests

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Inline Editable Table widget

Create an Inline Editable Table widget in Listening for quick actionability.Sprinklr provides you with the Inline Editable Table widget in Social Listening that allows you to make upfront, inline edits to widgets and filter, sort, search, and take bulk actions on the go, imparting quick actionabilit

Insights

Inline Editable Table Widget

Knowledge Base Article

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Types of Widgets

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Quadrant Matrix widget

Learn more about the Quadrant Matrix widget and analyze the performance of different categories according to the relationship between any two metrics of choice.Sprinklr supports a wide range of widgets (aka data visualization types) that can be plotted on any reporting dashboard to view the graphica

Listening Widget

Insights

Quadrant Matrix

Knowledge Base Article

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Types of Widgets

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Hyperdrive - Deploying Blueprints

This knowledge base article explains Hyperdrive, a tool used for deploying Blueprints in the Sprinklr platform. It outlines the purpose of Hyperdrive, its advantages, and its role in pushing best-practice configurations to client environments. What is Hyperdrive? Hyperdrive is a deployment tool that

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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What is a Portfolio?

A Portfolio is a collection of Projects that are grouped together for ease of tracking, management, reporting, and analysis. You can create a Portfolio to group together Projects based on strategic initiative, department, team or other criteria.  For example, you can create a Portfolio for a brand r

PM_PORTFOLIOS

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Platform Basics

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Actions with pre publishing rules

In this article we will cover the various actions in Pre-publishing rules.Pre Publishing Rule ActionsConditionsDescriptions Change properties of Post Set the action based on the following Post attributes:  TagPartner custom propertyClient custom propertyC

social

Knowledge Base Article

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Pre publishing rules

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Configuring Source Selection for Voice Cases

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Selection for Voice Cases

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Add a Lithium/Lithium Community Account

Sprinklr enables you to add Lithium and Lithium Community accounts in Sprinklr. You can add your account in Sprinklr by using your credentials. In this guide, we’ll walk through how to link your Lithium/Lithium community account in Sprinklr.Steps To Add a lithium/lithium communit

social

Service

Knowledge Base Article

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Setting up Lithium account in Sprinklr

RS
Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

RS
Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

social

product:engagement

devices:desktop

+10

Knowledge Base Article

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Custom Fields

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Some Common Layouts

Depending on the ask, we can configure the Care Console layout into a 2-pane or a 3-pane layout which essentially means that there will be 2 columns for 2-pane layout i.e one column of the conversation Widget and another column of other widgets. Similarly, 3-pane layout gives 1 column to the convers

Service

Knowledge Base Article

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Some Common Layouts

SH
List of operators supported in Quick Search

Use advanced search operators to refine your search results in Quick Search and Research Query Dashboards.The following advanced search operators are supported in Quick Search –OperatorSyntaxDefinitionORSocial OR SprinklrSearch for messages that contain either "Social" or "Sprinklr&qu

Insights

Quick Search Operators

Quick Search

Knowledge Base Article

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How to use Quick Search?