Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

 • 

Alerts in Benchmarking

SH
Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

Command Center: Alerts visualization for faster response and action

command center

Alerts visualization for faster response and action

+2

Knowledge Base Article

 • 

Display

RS
Guided Workflow - Secure Screen - Layouts

Overview The Layouts component is a powerful tool designed to organize and differentiate content effectively on the screen while optimizing space utilization. It includes features like a section divider to visually separate different segments for better clarity and flow. Additionally, it offers two-

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Display Components - HTML Display

OverviewThe HTML Display option allows you to incorporate and customize additional content, enabling the creation of rich, visually appealing descriptions to enhance the guided workflow. You can use HTML tags within the designated section to format and style the content as needed.To make the individ

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Screen Components - Rating

OverviewThe rating feature enables you to provide feedback or evaluate a product, service, or experience using a scale of values, often represented by stars. This intuitive tool is versatile and can be seamlessly integrated into guided workflows to achieve various objectives.Use Cases of the Rating

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Surveys

The Survey Widget enables users to create and display surveys within the community page. This widget promotes customer engagement by providing an avenue for users to share their thoughts and opinions. The Survey Widget is user-friendly, enabling brands to configure customized surveys with ease. The

Knowledge Base Article

 • 

Widget Library

RS
Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

Social - SES

Knowledge Base Article

 • 

Content Curation

RS
Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

Social - SES

Knowledge Base Article

 • 

Display

SH
Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Display - SES

Quadrant Matrix in Display

command center

Social - SES

+2

Knowledge Base Article

 • 

Display

RS
Usability Updates in Display/Presentations

IntroductionThe enhanced interactive capabilities for layout and design formatting offer significant advantages, as table widgets in our chart libraries have been completely revamped. You’ll find that these improvements cater to various use cases, whether you’re managing large lists of agents in Cca

Display - SES

Social - SES

Knowledge Base Article

 • 

Display

RS
Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Knowledge Base Article

 • 

Rich Text Assets

SH
Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Knowledge Base Article

 • 

Types of Widgets

SH
Add Call

The "Add call" feature is used for conference calls, involving the customer, the primary agent who intially received the customer's call, and a secondary agent who was added to the call by the primary agent. All the three parties will be participating in the call. This feature is typically used to s

Knowledge Base Article

 • 

Call controls

SH
Access New Third Pane Experience for Inbound Columns

What is New Third Pane Experience for Inbound Columns?The New Third Pane Experience for Inbound Columns provides a snapshot overview of the message along with the profile and conversations. It allows you to perform Quick Actions. Actions available may vary depending on the type a

experience:space

Engagement - SES

article:howto

New Third Pane

+6

Knowledge Base Article

 • 

Message third pane

RS
Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

Knowledge Base Article

 • 

Governance

RS
Persistent Menu For Instagram Messaging

You can level up engagement with your fans using Persistent Menu in Instagram, by giving them access to highlights or FAQs from this new menu option. You can configure the menu options based on your needs. This feature helps you highlight trending items, or your website/popular items. you can also p

Persistent Menu For Instagram

Persistent Menu For Instagram Messaging

Persistent Menu

Knowledge Base Article

 • 

Advanced capabilities

RS
Simplified Setup for Easy Content Targeting using Custom Fields

Before setting up content targeting, ensure you understand What content targeting is and Various methods to achieve content targeting. Read this article for reference.Setting Up Content Targeting in an Advocacy Site There are multiple ways to ensure that users see relevant content: Tagging Custom Fi

Advocacy - SES

Social - SES

Knowledge Base Article

 • 

Content Administration

SH
Send test emails using Advanced Publisher

In this article, you will learn how to send test emails while scheduling an email using the Advanced Publisher.How it worksSending test emails allows you to check the look and feel of the content you are sending to your audience through email marketing. To send test emails through the Advanced Publi

Email Marketing

publishing

Knowledge Base Article

 • 

Content Creation

SH
Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

Third Pane

campaigns

collaboration

Campaign Details

Knowledge Base Article

 • 

Campaign Third Pane

RS
Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

Knowledge Base Article

 • 

Yammer