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Set Minimum Number of Posts in Order for a Gallery to Load on a Page

Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.To Set the Minimum Visible Post NumberNavigate to your Gallery and click on it to enter the editor.Click the Se

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Gallery

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Curate and Tag Additional Content (Earned Content)

OverviewTo curate additional content for your Gallery, you have the option to create more dashboards and columns based on listening topics, as well as the additional tagging of content.

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Gallery

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Curate and Tag Additional Content (Owned Content)

To curate additional content for your Gallery, you have the option to create more dashboards and columns, as well as the additional tagging of content.

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Gallery

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Admin Actions

Sprinklr offers a comprehensive set of admin actions that simplify the process of managing and monitoring various aspects of your community. These actions enable community managers to have improved oversight and control over posts, messages, and overall user interactions, thereby ensuring a healthie

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Community Moderations

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Version History

This feature helps in keeping track of your community's progress and updates, streamlining your community management experience.​The Version History tab within the Community Builder offers a comprehensive view of the community's changes, including past and present versions. This feature provides det

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Version Control

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Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

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20.10

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Credential List

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Getting Started with Product Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

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Getting Started

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Know about Agent Persona Home Page

Agent persona is a customized view for agents which helps in handling their interactions easily. It also helps the agent to track their performance with the customized dashboards.. ​The home page is the landing screen that is visible to the agent after they log in and consists of widgets that give a

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Functionalities of Agent Console

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Run a Guided Workflow from Agent Persona

Agent persona allows agents to manage their work from a single view. Agents can perform and track their daily activities. Here is a potential scenario where this can be used - A customer visits a brand store with a query or complaint, in this case, the store agent can directly log in to Sprinklr and

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Initiating a Guided Workflow

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How to Build Business Logic on Filled Disposition Field in ACW

You have to define desiposition plan and its fields seprately in disposition plan section and then you need to use those disposition plan in ACW screen. You can also enable agent to fill multiple disposition plan. You can access the filled disposition in the ACW to build business logic.How You can A

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How to build business logic on the basis of filled disposition in ACW

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Why Agent Monitoring is crucial for Supervisors?

Following are some of the prominent use cases of Real Time Monitoring (RTM) Screen: Monitor aggregated the live team availability status and states for the entire team.Supervisors can identify agents in idle state in business hours and can assign cases to idle agent.Supervisors can check how long ag

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Why Agent Monitoring is crucial for Supervisors?

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Add a LinkedIn Account

Adding a Linkedin account in Sprinklr allows you to view, engage with, publish to, and manage inbound and outbound messages. In this article, you will learn about how to add a LinkedIn  account in Sprinklr.StepsClick the New Tab icon () on your Sprinklr Platform, and look for Sprinklr Social tab.Und

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Account Addition

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Types of metrics in Facebook

Facebook Reporting revolves around six different types of metrics. These metrics help in analyzing the performance of your post or your Facebook Page. To understand the different categories of metrics and their specific use cases, we first need to understand what these categories mean. This article

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Types Of metrics

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Manage Presets

Presets are predefined configurations of staffing metrics, such as shrinkage, concurrency, and average handling time. Presets can be defined for individual channels, such as voice calls, live chat, and video chat. They can be specified as a fixed value or configured based on the day of the week and

Workforce Management

Staffing

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Manage Presets

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Harmful Content Guardrail

The Harmful Content Guardrail helps prevent the system from generating or engaging with unsafe, abusive, or violent material. This configuration is designed to maintain a safe environment for users and ensure compliance with organizational and regulatory standards.When you enable this guardrail, the

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Types of Guardrails

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

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Conversational Survey

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Word Filters Guardrail

The Word Filters Guardrail allows you to block specific words or phrases from appearing in user interactions. This configuration is useful for restricting profanity, sensitive terms, or any language that violates organizational policies.When a filtered word is detected, the system can:Block interact

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Types of Guardrails

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Add a Sina Weibo Account in Sprinklr

Sina Weibo is a Chinese microblogging website. Akin to a hybrid of Twitter and Facebook, it is one of the most popular sites in China. Sprinklr supports a number of publishing and engagement features once you link your Sina Weibo account. In this guide, we’ll walk through how to link your Sina Weibo

Sprinklr Social

20.10

Social - SES

Updated Article

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Account Addition - Sina Weibo

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Publishing Tool

Publishing enables you to customize message delivery timing and enhance chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific business needs and

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20.10

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Communication Tools

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Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

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Real Time Adherence