Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.5K)

SH
Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

Service

Knowledge Base Article

 • 

Common Errors in Reporting

SH
Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place. This article will take you through the Request Rules, a rule type within Sprinklr. To Create a Request RuleClick the New Tab ico

marketing

rules

Requests

Knowledge Base Article

 • 

Requests Automation

SH
How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

 • 

Allocadia and Sprinklr Integration

SH
Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Service

Knowledge Base Article

 • 

Connectors in Data Collection

RS
AI-Powered Discovery Feed in Sprinklr Advocacy

OverviewThe AI-Powered Discovery Feed enhances the content-sharing experience in Sprinklr Advocacy by delivering personalized content recommendations to advocates. Instead of browsing through a static or chronological feed, advocates receive AI-curated recommendations based on their activity, making

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

 • 

Sprinklr AI+ in Advocacy

RS
Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

marketing

Insights

social

Service

Knowledge Base Article

 • 

Entity Specific Settings for Email

SH
What are Benchmarking Themes?

In Benchmarking, you can fetch all the public information happening within the social channels of your and your competitor's social media pages. But when your concern is narrowed down to any subject matter, then analyzing the whole data and finding the relevant one is a tedious and time-consumi

Insights

Benchmarking Themes

Knowledge Base Article

 • 

Entities

SH
How to Manage Custom Metrics in Reporting

Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynamic reporting capabili

marketing

Knowledge Base Article

 • 

Manage Custom Metrics

SH
Use Listening Topic as Search Query in UGC

You can now use Listening Topic as a query in the UGC Discovery ScreenSteps To Use Listening Topic as a Query in the UGC Discovery ScreenClick the New Tab icon . Under the Sprinklr Social tab, click User Generated Content within Listen.In the Discovery window, select Listening Tpoics as the search q

social

Social - SES

UGC - SES

Knowledge Base Article

 • 

UGC Boards

SH
Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

experience:space

Set up Social Sign-On

Insights

social

+9

Knowledge Base Article

 • 

SSO

SH
Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Conversation Screen

SH
What is Message Validation?

OverviewMessage Validation allows users to perform all testing-related activities on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages with different expressions.We can also give feedback to the intent model for messages that are not c

Service

Knowledge Base Article

 • 

AI/NLP Testing

SH
How to use Message Validation?

Steps to use Message Validation​Open the Conversational AI Persona App and go to "Test". Click on "Message Validation"In the Messages Validated section, select Validate Message in the upper right corner of the window.To get model predictions, follow these steps:On the Validate Me

Service

Knowledge Base Article

 • 

AI/NLP Testing

SH
How to Manage Ads Unique Metrics in Reporting

In this article we will cover how you can manage unique metrics in Ads reporting.To delete an unique metric : On the Unique Metrics window, hover over the Options icon alongside an Account Name and select Delete to permanently delete the configuration.​You can also perform the following operations o

marketing

Knowledge Base Article

 • 

Managing a Unique Metric

RS
Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1.1 Minor Release (8th Feb '26 Onwards)

RS
Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

SH
Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

 • 

Leverage AI for Better Engagement

RS
Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

RS
Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

 • 

Storage Details

SH
Ads Reporting Suggestion Messages

In order to provide you great user experience, we have made certain enhancements in the Ads Reporting. We have enabled suggestion pop-ups that help you while creating ad widgets or ad dashboards in Sprinklr. These pop-ups will suggest you the caveats or limitations related to the metrics or dimensio

marketing

Knowledge Base Article

 • 

Suggestion & Pop Ups