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Publish Content to Facebook Workplace

Sprinklr allows companies to publish content (messaging, images, & videos) directly to a Facebook Workplace group. The ability to publish content to Facebook Workplace Groups is ideal for unified team communications and engaging remote workers and keeping the team informed, engaged, and up-to-da

Knowledge Base Article

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Create a post on Facebook

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Export Accounts

This article guides you on the steps to take export of your accounts. Accounts export can give a quick overview of all the accounts and their details. With this export, you can also perform quick analysis on specific fields for your accounts using Excel tools. StepsClick the New Tab icon. Under Plat

Knowledge Base Article

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Manage Accounts

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Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Real Time Adherence

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Sprinklr Service: Patch Changes (18.5.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5.3 (July)

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Sprinklr Social: Patch Changes (18.5.3)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Social

Knowledge Base Article

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v18.5.3 (July)

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Why Agent Monitoring is crucial for Supervisors?

Following are some of the prominent use cases of Real Time Monitoring (RTM) Screen: Monitor aggregated the live team availability status and states for the entire team.Supervisors can identify agents in idle state in business hours and can assign cases to idle agent.Supervisors can check how long ag

Knowledge Base Article

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Why Agent Monitoring is crucial for Supervisors?

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

Boost Recommendations in Distributed

Social - SES

DST - SES

+2

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Add a Viber Service Account in Distributed

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Distributed - SES

Social - SES

Knowledge Base Article

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Governance (Distributed User)

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Publish to X from Distributed

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish cont

experience:space

Preview Twitter Threads in Engagement Dashboards

Posting Threaded Tweets

Tweetstorm

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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View and Filter Active/Inactive Users in Distributed

This feature allows the distributed user to clearly distinguish if a user or delegate is Active or Inactive. The users can easily filter Active and Inactive Users as well as Delegates. Additionally, this feature allows users to change the status of users and delegates directly from the same interfac

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed User)

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Drill Down in a Widget in Reporting Dashboard (Sprinklr Distributed)

Drill down is a feature that lets the user analyze more specific data points in a widget. It gives the user an in-depth view of a selected metric in one click, keeping the original widget accessible at all times. This is useful to display summarized data in a widget but then enables the user to dril

experience:space

article:howto

Social - SES

DST - SES

+1

Knowledge Base Article

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Reporting (Distributed User)

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Setup Content Targeting to Build a Personalized User Experience 

Content Targeting, also referred to as content segmentation, is a huge part of Advocacy experience. The advocacy website content segmentation is the process of writing, designing, and organizing content for each of your website’s segmented groups of advocates. Essentially, content segmentation allow

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Administration

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Favorite Projects

OverviewYou can mark your most used or important Projects as Favorites for ease of access. Doing this pins these Projects to the top of your Portfolios window where you can navigate to them more easily. There are two ways of marking a Project as a Favorite. You can do it through the Portfolios windo

PM_PORTFOLIOS_2

PM_GENERIC_2

Knowledge Base Article

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Manage Projects

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Notify authors: Change of parent message schedule date

Create an outbound rule to let users know regarding changes in schedule date of parent message to ensure that the variants do not get published before the parent message does. Once the rule is enabled, all the outbound messages satisfying the condition will have the selected actions initiated on it.

outbound rules

Rule Engine

Knowledge Base Article

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Outbound Rules

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Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

Rule Engine

Autofill Rule

Knowledge Base Article

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Draft Rules

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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Knowledge Base Article

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Continuing Live Chat Conversations via Email

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

Workflow Engine

Rule Engine

Knowledge Base Article

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Draft Rules

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Filtering of Tasks Using Custom Field Values

When creating Record Card Widgets specifically at the Task entity level, you have the capability to filter tasks and customize how they are displayed within the widget based on specific custom field values. To achieve this, you can utilize the JSON editor and include the parameter "fieldType": "cust

Knowledge Base Article

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Custom Widgets

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Automate Subfolder Tagging for Incoming Emails

Effortlessly enhance your email management with the automatic tagging of incoming emails within subfolders. As each email arrives, the corresponding account-level custom field will be applied in Sprinklr, providing you with a clear indication of the subfolder to which the email belongs.This organize

Knowledge Base Article

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Subfolder Tagging