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17.7 Usability Updates in Presentations

From 17.7 onwards, users will experience some usability features on Sprinklr. All new presentation slides generated will by default support multiple charts instead of one chart at a time, as aligned to the dashboards from which they are generated from. Further, presentations will support rolling sta

Export Reporting Dashboard as Presentation

Display - SES

Generate Presentation

Integrate Presentations in Reporting

+3

Knowledge Base Article

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Display

RS
Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Custom Drill-down and Touchscreen Capabilities

Custom drill-down and touchscreen features in Displays and presentations will enhance the interactivity with Display widgets, enabling you to create tailored drill-down touchscreen experiences on the go. You can independently set up persona-specific drill-downs for various metrics and dimensions in

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Display - SES

social

Quadrant Matrix in Display

command center

+3

Knowledge Base Article

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Display

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Usability Updates in Display/Presentations

IntroductionThe enhanced interactive capabilities for layout and design formatting offer significant advantages, as table widgets in our chart libraries have been completely revamped. You’ll find that these improvements cater to various use cases, whether you’re managing large lists of agents in Cca

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Android: Integrating Live Chat as an Embedded View

The Live Chat SDK provides flexibility to integrate Messenger directly into your app’s UI. Instead of launching Messenger as a standalone activity, you can embed it as a fragment within your host application. This approach allows the chat experience to coexist seamlessly with your app’s navigation,

Knowledge Base Article

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Native 16.1.0

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Onboarding Module

The onboarding module provides a guided tour of the key Listening functionalities within the Social Listening Persona App. During the tour, first-time users will be taken through the following pages – Quick SearchTopicsThemes Listening DashboardsAlerts & Reports, andAdvanced AI capabilities like

Listening Persona App

Onboarding Module

Insights

Social Listening

Knowledge Base Article

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Onboarding Module

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Service

Knowledge Base Article

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Live Chat Assets

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Rich text assets

A Rich Text Asset allows you to format text using styles like bold, italics, underline, strikethrough, and hyperlinks. You can also use the Source Code option to create dynamic content by integrating data from APIs. This means you can display real-time information like amounts, ratings, or statuses

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Live Chat Assets

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Entity List Template and Auto-Suggest Type-Aheads

OverviewSprinklr's Entity List Template and Auto-Suggest Type-Aheads features help elevate user interactions during live chat session by streamlining the process of finding relevant information and responding to queries, making the live chat experience more efficient and user-friendly.Entity List Te

Service

Knowledge Base Article

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Live Chat Assets

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Visual Insights FAQs

This FAQ is designed to cover common questions about Sprinklr’s Visual Insights product.​What is the minimum character height in pixels that can be reliably recognized?There is no absolute minimum character height for reliable recognition, but accuracy tends to decrease with smaller sizes. For best

Insights

Visual Insights Frequently Asked Questions

Visual Insights FAQs

Knowledge Base Article

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FAQs

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Reporting on Topics

You can create reports on Topics. Two new dimensions are now available in Social, Inbound, and Service Analytics:NameDescriptionTopic TypeCategorizes topics discussed in customer-agent conversations, based on predefined analytics use cases. Can be plotted at the case, interaction, call, or message l

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Reporting

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Events in the Editorial Calendar

Events are entities in Sprinklr that help you plan and track important activities for your brand. You can associate them with Campaigns and Sub-Campaigns or manage them independently. You can view Events in the following ways:Campaign and Sub-Campaign view: View associated Events from the Overview a

Editorial Calendar

marketing

events

Knowledge Base Article

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Events in Calendar

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How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

social

Knowledge Base Article

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BlueSky

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Create and Publish Bluesky Quote Post from Sprinklr

​Quoting posts on Bluesky allows you to share someone else's content while adding your own perspective. In this article, we will walk you through the steps to create and publish a Bluesky quote post from Sprinklr.​How to Create and Publish a Bluesky Quote PostOpen a new tab and navigate to Sprinklr

social

Knowledge Base Article

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BlueSky

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Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

social

Knowledge Base Article

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BlueSky

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Standard Workforce Manager Persona App

The Workforce Manager Persona App is designed to support Administrators and Workforce Managers in managing day-to-day workforce planning and operational tasks. It provides a centralized workspace for accessing the tools, reports, and workflows needed to efficiently configure and run workforce operat

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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Sprinklr's Workforce Management Solution