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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Instagram Data

Instagram as a Benchmarking Source

Knowledge Base Article

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Instagram

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Approve/ Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it. Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to

Knowledge Base Article

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User Management

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Autofill Rules - Conditions and Actions

The following conditions are available to for users to select while creating a Autofill Rule for messages / posts.Autofill Rule Conditions — DescriptionsConditionsDescriptionThe Channel Properties of the MessageSet the condition based on the following Channel properties:AccountAccount Owner User IDA

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Skip and Display Logic

Logics refers to the set of rules or conditions applied to survey questions to guide the flow and relevance of questions based on respondents' answers. These rules help create a dynamic and tailored survey experience for each participant. ​Sprinklr surveys have two types of Logic: Skip Logic: S

Knowledge Base Article

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Logic Flow Chart

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Sub-Campaign Rules Actions

The following actions are available for users to select while creating a Sub-Campaign Rule-Sub-Campaign Rule — ActionsConditionDescriptionActions which are applicable for Sub-CampaignSet the actions on the sub-campaigns:ArchiveBrief TemplatesInitiate WorkflowSet Naming ConventionStatusShareStop Work

Actions

Sub-Campaign

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

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Knowledge Base Article

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Macros

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Create A Column For X Mentions

Tracking X mentions is one of the most effective ways to measure your brand's presence on the network, as mentions of your brand indicate activity in specific communities. In this article, you will learn about how to create a column for X mentions.​ Steps​Click the New Tab icon . Under the Spr

Knowledge Base Article

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Engage with your fans

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What are Pre-Publishing Rules?

Pre-Publishing rules are created to set Actions on post such as recalling a post, rescheduling to a future date, or to stop publishing any messages based on the condition setup. If a Pre Publishing rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up

Pre-Publishing Rules

rules

Rule Engine

Knowledge Base Article

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Pre-Publishing Rules

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How to Setup Agent Acknowledgment Process?

The dispute process or the agent acknowledgment flow can be set up at the checklist level. The admin can configure the following changes regarding the dispute process.Enable Agent Approval.Select the number of times an agent is allowed to raise a dispute and specify the due date within which the age

Knowledge Base Article

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Agent Acknowledgement

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Email API

You can use Email API to ingest data within Sprinklr as both fan and brand message. To view email details you can create email column in Engagement Dashboards and can also filter based on account Id.Dev Notes:This API can only be used for ingesting data into Sprinklr..​​Create Email with Attachment

Knowledge Base Article

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Email API

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Introduction to Audience Research

Learn how to use Audience Insights to unlock actionable audience insights to inform your target audience & create relevant content. Audience Insights provides you with the ability to create a holistic view of your audience.Discover: Deep-dive into your target audience by understanding their demo

Audience Research

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Introduction to Audience Research

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

Event

Knowledge Base Article

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Configuration & Setup

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Caller ID Types in Dialer Profiles

Choosing the right Direct Inward Dialing (DID) type is essential for the success of your outbound campaigns. Each DID type offers distinct advantages based on your campaign goals and requirements. This article provides an overview of the four available DID types to help you make an informed choice.1

Knowledge Base Article

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Dialers

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What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

Knowledge Base Article

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Troubleshoot & FAQs

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Knowledge Base Article

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Reporting on Livechat

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How to Create Cases ?

How are Cases Different from Messages?Cases and messages in Sprinklr are two different entities that serve different purposes in managing customer interactions.Messages refer to the individual customer interactions that are received through various channels, such as social media, messaging apps, ema

Knowledge Base Article

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How to Create Cases

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Deploying Quality Management Persona

To deploy Quality Management in any partner, a support ticket is raised at tickets@sprinklr.com. The partner needs to soecify separately if there is a need to enable Automated QM and Coaching functionalities.Once the persona is deployed, the standard setup from QM can be imported for both Manual and

Knowledge Base Article

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Getting Started with Quality Management

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Getting Started with Authentication HSM Template for WhatsApp Business

If your mobile app provides users with the option to receive one-time passwords or verification codes via WhatsApp, you must utilize an authentication template.Authentication templates include:Fixed preset text: "<VERIFICATION_CODE> is your verification code."An optional security dis

Knowledge Base Article

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HSM - Authentication Templates

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Set up an Approval Process in Workflow

Approval Tasks are used to define the direction of the process/workflow. If the task is approved, then the workflow can progress. But if the task gets rejected, then some of the tasks will need to be redone until we reach the desired state. This structure is achieved in the workflow using Approval T

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow