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Widget visualization type - Counter

The counter widget allows you to see how many of a particular event happened in a short amount of time especially when there are gaps between occurrences of events. It shows you the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the

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Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

Service

Knowledge Base Article

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How to Setup Business Logic

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Rules for Asset Management

Asset-specific rules can help you automate the management of assets, enabling you to take actions on assets with no manual action required. Using Asset Management Rules, you can take actions on assets to tag, expire, restrict, and more.Internal Note:Use this DP: SAM_RULE_ENGINE_ENABLEDEnablemen

experience:space

Social Media Assets

cloud:core

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Knowledge Base Article

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DAM rules

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Compose Pinterest Idea Ads

Pinterest Idea Ads are immersive, multi-page formats that let advertisers bring their ideas to life through video and image content. These ads provide a creative canvas to inspire audiences and deliver the information they need to take action.This article explains how to create and publish Pinterest

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marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Publish Pinterest Ads

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

Service

Knowledge Base Article

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Widget Library

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Reddit Ads Notes & Best Practices

Reporting Data sync frequencyNormal – 30 MinutesSegmentation – 3 HoursNote: Once the Ad Account is added in Sprinklr the lookback period for historical data will be 6 months from the date of Addition.Best practicesEnsure the Ad Accounts have been whitelisted as without them Data will not be fetched

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Stack Exchange Capabilities and Limitations

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answer

Stack Exchange Capabilities

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Stack Exchange

Stack Exchange Engagement

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Knowledge Base Article

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Stack Exchange

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Assign Tasks to a specific user in bulk

Want to assign multiple tasks to a user at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can change the us

marketing

Task

Task Management

Macros

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Knowledge Base Article

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Advanced Task

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Accessing Visual Insights

To access Visual InsightsClick the New Tab icon. Under Sprinklr Insights, click Visual Insights within Learn. This will take you to the Visual Insights standard dashboard. Here, click Add Filter and select topic(s) for which you would like to see visual insights. Note: You can use either a visual to

Insights

Visual Insights

Accessing Visual Insights

Knowledge Base Article

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Accessing Visual Insights

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Change a Custom Field's Asset Class

In this article, we will cover the different ways to configure custom fields in Sprinklr.After you've created a Custom Field, you can easily change the Asset Class associated to the Custom Filed. For example, if you created an Outbound Message and Campaign Custom Field and realized after you sa

article:howto

social

stage:final

Knowledge Base Article

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Custom Fields

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Support for Import of Voice Cases Using Single Case Format

In a Single Case File Format, a zip file contains an audio recording, and a CSV file containing the Metadata of that file. Here a single row contains a unique call id pertaining to a single recording.Note: For information on Multi-Case File format for Voice cases, refer Ingestion of Voice Cases.Guid

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Validate an existing model training project for Text Classifier

In this article, we will guide you through the process of validating an existing model for Sprinklr's Text Classifier. Sprinklr's Text Classifier can categorize messages that match a specific query or come from a particular account without the need for any rules or keyword lists. With Text

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create a Existing Model Validation for Text Classifier in AI Studio

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Sprinklr Insights

Insights

New Article

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Knowledge Base Article

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Widget Summarizer

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Add fallback device for Two-factor authentication

It is recommended to add a backup number for two-factor authentication, to avoid being locked out from the account in case the primary device is lost. You can add it during the Two-factor authentication process, this article details out those steps.StepsIn the Two-Step Verification box, under the Se

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Knowledge Base Article

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Advanced Capabilities

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

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Knowledge Base Article

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Nodes in a Dialogue Tree

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Ability to create alerts from the Alert manager

Alert Manager is another route through which you can configure alerts as per your use case. Alert Manager allows you to configure an alert from scratch and is the one-stop solution for managing all alert types. There are two types of alerts that users can create from the Alert Manager – Smart Alerts

Insights

Alert Manager

Create Alerts

Knowledge Base Article

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Alert Creation from Alert Manager

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Create, Link and Add an Instagram Business Profile

Relevant personasSocial Media Managers / Account owners: Any user who has credentials for the brand’s Instagram account and is authorized to add the brand’s social media accounts on Sprinklr.Use casesWhen you link an Instagram Business Profile in Sprinklr, you can monitor, view insights, publish to

Service

Knowledge Base Article

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Account addition