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Sprinklr Copilot for Guided Workflow Summaries

AI+ workflow summarisation enables administrators to automatically generate concise, standardised descriptions for guided workflows using AI. This capability analyses existing workflow metadata and structure to create a short summary that can be reviewed and applied directly to the Description field

Knowledge Base Article

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Guided Workflows UI Capabilities

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Why Agent Monitoring is crucial for Supervisors?

Following are some of the prominent use cases of Real Time Monitoring (RTM) Screen: Monitor aggregated the live team availability status and states for the entire team.Supervisors can identify agents in idle state in business hours and can assign cases to idle agent.Supervisors can check how long ag

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Why Agent Monitoring is crucial for Supervisors?

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

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Knowledge Base Article

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Survey Builder

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Boost Organic Pinterest Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Pinterest Posts

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TikTok as Benchmarking Source

TikTok is now integrated into the Benchmarking and Insights in Sprinklr, making it easy to view and analyze public video-level data from eligible TikTok Creator Marketplace (TTO) creators. You can bring TikTok creator data (returned by TikTok discovery page) as brands directly into your reports, com

Insights

Knowledge Base Article

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Tiktok

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Task as a Tool

The Task as a Tool feature allows an AI Agent to call and execute a child task from within a parent workflow. This configuration enables modular task design, where one task can delegate specialized parts of a conversation to another task while maintaining context continuity.By configuring summary pr

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Knowledge Base Article

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Route Tools

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Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

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Knowledge Base Article

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Additional Use Cases

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Deploy End to End Email Marketing, SMS and WhatsApp Journeys

In this article, you will learn how to create customer journeys for the Email Marketing, SMS, and WhatsApp channels using Journey Facilitator along with the end to end overview of the steps required to set up your Journey. Follow these steps to create, deploy and analyze your journeys in Sprinklr.Jo

marketing

Journey Facilitator

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Create and Deploy Journeys

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Cancel Appointment Node in IVR

The Cancel Appointment Node in Sprinklr IVR allows you to cancel a previously scheduled appointment and notify the customer of the cancellation. Notifications can be sent through Email, SMS, or WhatsApp based on the configuration.This guide explains each configuration field available in the node. Th

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Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Customise your prompt

Overlay Popup Prompt​​FieldDescriptionPrompt Creative TypeSelect Overlay Popup Prompt from the dropdown.Prompt Creative NameEnter a creative name. It will not be visible to the customers.LayoutSelect the desired layout of the creative from the dropdown e.g. media, Headline, Content & 1

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Knowledge Base Article

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Configuration Steps

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X Poll Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your poll is performing with your audience. You will be able to report on X Polls, by drilling down into the poll results and options, percentage of votes in each poll option, etc.Poll InsightsMet

social

Knowledge Base Article

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Report on X activities

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Compose Pinterest Idea Ads

Pinterest Idea Ads are immersive, multi-page formats that let advertisers bring their ideas to life through video and image content. These ads provide a creative canvas to inspire audiences and deliver the information they need to take action.This article explains how to create and publish Pinterest

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Sprinklr Marketing

Knowledge Base Article

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Publish Pinterest Ads

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

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Knowledge Base Article

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Live Chat Assets

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionDeprecat

social

Sprinklr Social

Social - SES

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Facebook reporting glossary

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Scheduled Export Deactivation Owner and Reminder Emails

User inactivation can occur due to compliance requirements from the platform, such as not logging in for a certain number of days, or it can be triggered by an admin.If the user who set up the scheduled exports becomes inactive, the exports get disabled without any notification.To ensure the continu

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Knowledge Base Article

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Schedule Export Use Cases

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Hide chat when no. of chat agents is less than x

The chat icon for website visitors can be hidden based on agent availability to handle those chats. If the number of agents who are available to handle chats is less than a specified number, you can configure the chat icon to be hidden. Similar conditions can be applied for Manage unavailability of

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Knowledge Base Article

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Control Chat Visibility

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Create Project Views

OverviewTask and Project Views allow you to visualize your work according to your needs. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. For a more detailed look at views and how to use

marketing

Knowledge Base Article

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Manage Project views

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Google Analytics Ads Reporting Metrics & Dimensions

Once your Google Analytics profile is integrated, you'll be able to view analytics data alongside social data in Reporting Insights and Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.TermsDescriptionSelect MeasurementAll Goal ValuesThe t

marketing

Knowledge Base Article

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Reporting & Analytics