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Synonyms & Misspellings

Importance of Handling Synonyms and Misspellings in Conversational AIBefore creating intents and entities, it’s beneficial to pre-process your incoming data. This ensures the intent model can: handle spelling errors and industry-specific synonyms effectively even when these terms are rare in discove

Conversational AI & Bots

Service

Knowledge Base Article

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Synonyms and Misspellings

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Publish to Lithium

Sprinklr allows you to create and publish discussions to Lithium communities using the Sprinklr Publisher. You can easily schedule and publish your discussion and also add media to it. You can also customize and publish your media to Lithium using the image editor through this platform.This art

social

Sprinklr Social

Channels - SES

Social - SES

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Knowledge Base Article

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Engage, publish and report on Lithium

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Proactive Messaging

Be the first to connect with your website visitors by leveraging Create Profile API. With personalized messaging touchpoints, you can initiate meaningful conversations at the perfect moment, addressing customer questions and concerns, and even sending timely reminders on pending tasks.You can also g

Service

Knowledge Base Article

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Proactive Messaging

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

marketing

Knowledge Base Article

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Reporting for DCO

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

+1

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Insights

Topic Query

Advance Query

Knowledge Base Article

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FAQs and Advanced Use-cases

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Introducing Meta Multi-Advertiser Ads: New Option Available Across All Ad Objectives

Meta’s new Multi-Advertiser Ads feature enhances ad delivery by showcasing multiple ads from different advertisers within a single ad unit, enabling more personalized and engaging experiences for users. To seamlessly integrate this option into your ad campaigns on Sprinklr, follow these detailed ste

marketing

20.7.1

New Article

Sprinklr Marketing

Knowledge Base Article

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Functionalities

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VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

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Knowledge Base Article

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VK

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Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

marketing

Knowledge Base Article

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Functionalities

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Configuring a rule to assign Cases based on CSAT ratings

You can leverage Rule Engine to auto-assign cases to expert agents based on predicted CSAT rating so that they can focus on the most relevant and critical cases.If the CSAT prediction of any message sent by a fan is below the expectations of your brand then that case can be automatically assigned to

Service

Knowledge Base Article

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Assignment Engine Use Cases

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

social

Pinterest

Reporting

Knowledge Base Article

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Engage, publish and report on Pinterest

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How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

marketing

Knowledge Base Article

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Functionalities

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How to Reduce Ad Campaign Creation Time via Cloning & Templates

Learn about cloning the existing ads, which provides you with an additional ad creation ability for the ads that you are distributing to the audiences.This video tutorial includes the following information:CloneQuick cloneA majority of advertising campaigns are created by cloning workflows, modified

marketing

Knowledge Base Article

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Functionalities

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Configure Email Autofill Actions

Email Autofill rules automatically populate predefined information when an agent opens the email composer.Unlike outbound rules (which run at send time), Autofill rules update the draft during composition, allowing agents to review and edit before sending.Use Autofill rules to:Add recipients to CC o

Knowledge Base Article

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Outbound and Autofill Rules

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Automatic Routing of Messages

Sprinklr offers automatic routing of messages to ensure that customer inquiries, complaints, and requests are handled promptly and efficiently. The Rule Engine can be used to set up rules that automatically assign incoming messages to specific teams or agents based on various criteria such as messag

Service

Knowledge Base Article

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Assignment Engine Use Cases

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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AI Scoring and Insights

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How to Apply Tags to Google AdWords Campaigns

Using Google AdWords, you can display your products and services to different web users within the Google Ad network. Sprinklr allows you to incorporate your Google AdWords accounts and apply custom properties to your ads in the Ads Manager. This enables you to filter and categorize the ads for

marketing

Knowledge Base Article

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Ad Campaign Analysis

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How to Configure Columns in Ads Manager

Configuring columns in the Ads Manager allows you to customize the data you see for Paid Initiatives, Ad Sets, and Ad Variants. With the ability to save column configurations, you can quickly view saved configurations without needing to reconfigure columns, allowing you to access frequently used col

marketing

Knowledge Base Article

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Ad Campaign Analysis

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Guided Workflow Runner

Configure Guided Workflow Runner in the Agent Persona AppThis article explains how to configure and add a Guided Workflow Runner to the left panel of an Agent Persona App. Guided Workflows help agents complete tasks through structured, step‑by‑step flows, reducing manual effort and improving consist

Service

Knowledge Base Article

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Agent View