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Autofill Channel Details in Publisher​

While creating a message from the Message Publisher, autofill Account Type & Template details based on pre-defined conditions to eliminate manual effort with automation. How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collaborate.In the top right corner

Autofill

marketing

publishing

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Value Proposition for the AppsFlyer Ads Integration

​Persona ​Category ChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of AppsFlyer and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of AppsFlyer and channels Metrics and Dimen

marketing

Knowledge Base Article

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Getting Started

RS
Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

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Live Chat Survey

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Creating an In-App Creative

In-App Surveys enable brands to collect intentional, real-time feedback from users directly within their mobile apps during key interactions. Teams can choose from pre-built formats, such as micro-surveys, or fully customize survey pop-ups to match their brand’s look and feel. These surveys can be p

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Operators FAQs

Get answers to the most frequently asked questions about different types of operators supported by Sprinklr.Are operators globally available for all customers?Yes, operators are globally available for all customers.What happened prior to operators?Previously, when these new operators like title and

Operators Frequently Asked Questions

Insights

Operators FAQs

Knowledge Base Article

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FAQs and Advanced Use-cases

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What is the Assignment Engine?

The Assignment Engine streamlines and assigns incoming cases or messages to designated teams or agents based on various criteria, such as language, priority, or customer profile. The assignment engine enables support teams to:Centralize Configuration: The assignment engine provides a unified interf

Service

Knowledge Base Article

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Introduction to Assignment Engine

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Guided Workflow Screen Components - Text Input

OverviewA text input is a fundamental user interface element that enables users to enter a single line of text. Commonly found in forms and applications, it serves as a versatile tool for collecting textual data from users. Text input fields can be configured with specific validation patterns, such

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Validate an existing model training project for Text Classifier

In this article, we will guide you through the process of validating an existing model for Sprinklr's Text Classifier. Sprinklr's Text Classifier can categorize messages that match a specific query or come from a particular account without the need for any rules or keyword lists. With Text

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create a Existing Model Validation for Text Classifier in AI Studio

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

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Audit Checklist Builder

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How to access Listening Themes?

In this article, we will learn how to access Listneing Themes in Sprinklr Insights, and the required user permissions to access Themes.Navigating to Listening ThemesClick the New Tab icon. Under Sprinklr Insights, click Themes within Listening. You will be taken to the Themes record manager where yo

themes

Insights

access themes

Knowledge Base Article

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Themes

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Getting Started with Product Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

Service

GPT-AI

Community

Knowledge Base Article

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Community

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How to Setup Agent Acknowledgment Process?

The dispute process or the agent acknowledgment flow can be set up at the checklist level. The admin can configure the following changes regarding the dispute process.Enable Agent Approval.Select the number of times an agent is allowed to raise a dispute and specify the due date within which the age

Service

Knowledge Base Article

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Agent Acknowledgement

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Why webform is important?

In today's digital age, customer service is more important than ever for businesses looking to build brand loyalty and attract new customers. One of the key tools for effective customer service is the webform. A webform is a digital form that allows customers to provide feedback, ask questions,

Service

Knowledge Base Article

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Webform

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Ads Pixel Permissions & Governance

When it comes to managing pixels on a platform, it's important to have a clear understanding of the process involved. Pixel governance refers to the management and configuration of pixels that track user actions and conversions. This process is essential for users who want to optimize their ad

marketing

Knowledge Base Article

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Getting Started

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Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Insights

Research Query Dashboard

Knowledge Base Article

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How to use Quick Search?

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Guided Workflow Screen Components - Picklist Input

A picklist is an input field that enables users to select a predefined option from a drop-down menu. It is commonly used within workflows to represent specific actions or states, aiding in tasks such as information gathering, decision-making, and process automation.Key applications of picklists incl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Guided Workflow Canvas

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

Knowledge Base Article

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Reporting & Analytics

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Messages statuses and respective actions available in the Editorial Calendar

Message cards within the Month, Week, and Day periods of the Calendar view allow you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Message status icons (the small dot in the message on the account avatar) in the Editorial Calen

Editorial Calendar

marketing

Message

Knowledge Base Article

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Calendar Actions