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Agent FCR

First Contact Resolution (FCR) refers to a key Performance Indicator (KPI) that measures the ability of a customer support team to resolve a customer's inquiry or issue during their initial contact with the customer service channels. FCR aims to resolve customer problems efficiently, reducing t

Knowledge Base Article

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Unlock Insights from Inbound Reports

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How to Configure an Insight Group?

Access to insights can be tailored for different teams, regions, departments, and so on. based on their designated groups, ensuring relevant information is easily available to the right individuals.Creating an insight group empowers users to organize and analyze data based on specific criteria, allo

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Configuring Insights Hub

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Campaign Third Pane - Overview

When you open a Campaign in the third pane, you can access in-depth information about the campaign including the campaign's overview details and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab

Third Pane

campaigns

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Campaign Third Pane

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Campaign Third Pane - Tasks

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also view the tasks associated with the campaign. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’ within Plan.On t

Task

Third Pane

campaigns

Campaign Details

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Campaign Third Pane

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

Third Pane

campaigns

Campaign Details

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Campaign Third Pane

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Publish multiple Messages on different channels at once

In this article, learn how to save time by publishing multiple messages at the same time from different channels while creating a Message. You can add different channel templates and publish them through different accounts in a single Message. How it worksIn the Overview section of the Advanced Publ

Create Message

publishing

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Content Creation

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Image Editor - Manual Editing

OverviewWhile creating a Post on the Sprinklr Marketing platform, you can add images and edit them to meet your requirements. The Image Editor can be used to create You can manually crop your image, add effects and filters, overlay images, shapes, and text, and tune the image according to your need

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Content Creation

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Campaign Third Pane - Plan

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also plan around the entities associated with the campaign. To navigate to campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketing tab, switch to Marketing and click Campaigns withi

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Campaign Third Pane

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Optimization of Assets in Advanced Publisher: Asset Specifications for Different Social Channels

OverviewAssets published on social media channels through the Advanced Publisher are optimized to channel-specific requirements to prevent loss of quality on publishing. Here are the channel-specific guidelines for optimization of different assets. FacebookEntitiesImage GuidelinesFormatJPEG, JPG, PN

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Content Creation

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Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note:Articles will be comprehended only for new

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Smart Comprehend

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Use Linkedin Reactions

LinkedIn Reactions are a set of expressions that offer users a way to participate in conversations easily, and communicate with their network. In this article, you will learn about how to use LinkedIn reactions in Sprinklr.Like, Unlike, React to PostsClick the New Tab icon . Under the Sprinklr Socia

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Engagement on Linkedin

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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

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Setting Up Google Analytics

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IVR Best Practices

In this article we will learn about best practices involving IVR workflow management and Configuration.Interactive Voice Response systems is a critical component of modern customer service operations. Sprinklr allows businesses to automate their initial customer interactions, provide self-service op

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IVR Best Practices

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

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End Users

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Supercharge Agents' Productivity by Custom AI-powered Agent Desktop

Introduction To Sprinklr’s Agent DesktopEmpowering agents is the key to having a delightful customer experience. Sprinklr’s Agent desktop is a one-stop shop to help your agents deliver the best customer experience and fastest customer query resolution. Agents no longer need to switch screens/systems

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Introduction to Unified Agent Desktop

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Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

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Generate a call summary using Sprinklr AI+

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How to Configure Auto Boost Posts based on Performance

This article will give a basic example of how Posts can be automatically boosted by the Rules Engine based on their organic performance. For details of the conditions and actions possible, see here. For example, you can add to an existing Paid Initiative, send for approval, apply Custom Fields, etc.

Advertising

Paid Rules Engine

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Use Case Configurations

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How to Use Dynamic Image Templates in Catalog Ads

Get customized overlays and create versatile ads to show relevant content to potential users.Dynamic Image Templates allow advertisers to have customized overlays over their creative which increases the relevance of the content, in turn driving higher revenue. The overlays can be sourced directly fr

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Use Image Templates in Catalog Ads (Overview)

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Launch Live Chat Application

After you install and setup Live Chat messenger, the next step is to define how the messenger is launched and displayed. Present Messenger View The messenger view can be displayed using any of the UI controls such as Floating Action Button (FAB), Messenger Icon, Tab Bar Icon according to your applic

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Launch Live Chat

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Executing Guided Workflows via Rules

Configure the Rule for Triggering Create a case update rule to trigger the guided workflow.Set the triggering conditions as you would for any rule configuration.Under the rule’s action, select Trigger Process within the Universal Case category.Choose the specific guided workflow to trigger under Tri

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Initiating a Guided Workflow