The next generation of CCaaS is here
Digital-first customer service, enterprise-scale voice support. Redefine customer service with an AI-powered platform that unifies voice, digital and social channels. Power channel-less interactions and seamless resolution no matter the channel of contact.
The world’s leading brands trust Sprinklr Service
Reduce contact center costs by up to 33%
Unify your customer service on one platform and eliminate multiple point solutions. Improve contact center productivity and deliver frictionless customer experiences.
Digital-first
Unlock efficiency and drive sales with digital-first customer service experiences. Cut costs by deflecting calls to digital channels and enable customers to resolve issues by themselves with self-service solutions.
Channel-less
Go beyond omnichannel support. Get a single view of the customer across all channels. Drive a unified service experience by enabling seamless channel-switch without loss of context.
Industry-leading AI
Deploy unified AI models tailored to specific industries — and effortlessly scale them across use cases, channels and functions to enhance your contact center productivity.
Future-proof customer service with our all-in-one CCaaS platform
Redefine your contact center operations with AI at its core. Automate manual processes to improve agent productivity and delight customers at every touchpoint.
Effortlessly switch channels without losing context
Enable agents with a unified platform to ensure seamless conversations even as customers switch from one channel to another.
Inbound Voice
Simplify reaching out for assistance with hassle-free calls and empower your agents to provide unforgettable service.
Outbound Voice
Intelligently route omnichannel interactions to the right agent with the right expertise at the right time.
Social
Scale your customer service across 15+ social channels with a unified platform built to analyze millions of unstructured public conversations, trends and mentions with industry-leading channel coverage.
Live Chat
Deliver prompt customer service and increase sales with co-browsing and video commerce via live chat on your websites and mobile applications.
Community
Empower customers to engage, self-serve, collaborate and educate each other about your products and services.
Sprinklr Service is setting new standards in customer service
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Enterprises deliver exceptional experiences with Sprinklr Service
Eliminate point solutions
The world’s 4th largest bank unified 17 systems into one platform with Sprinklr Service, reducing total cost of ownership (TCO) by 50%.
Enable channel-less experiences
A leading global electronic devices conglomerate improved revenue and increased CSAT by 88%, bringing over 2,000 agents in 45 countries and 700+ online sales executives in 85 countries onto a single platform.
Uncover actionable product insights
The world’s leading computer manufacturer identified 6,000+ product issues in real time through an in-depth analysis of 53M mentions from 300M sources in 16 languages.
Improve scalability and efficiency
A popular brand in the consumer electronics industry successfully handled 2.4M phone calls without any human intervention with Sprinklr Service.
Sprinklr resources
Learn how to deliver high-quality digital experiences with enterprise-grade customer service solutions.
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