In a fast-paced world where customer satisfaction is paramount, global companies are striving relentlessly to deliver top-notch experiences to their customers.

Learn how Ikea delivers a seamless, omnichannel customer experience while keeping agents at the heart of its care center strategy.

Clemson’s Social Media Listening Center powers academic research and trains the next generation of social media professionals with Sprinklr.

Ben Lancaster-Nogueira from Deloitte

The mastermind behind content and social strategy

Muzaffar Maqbool, responsible for home delivery and customer care operations at Americana.

BSH Home Appliances Group (BSH) is the largest manufacturer of home appliances in Europe and a global leader in the industry. Headquartered in Germany, its eleven brands, which includes Bosch and Siemens, can be found in homes around the world.