
In a fast-paced world where customer satisfaction is paramount, global companies are striving relentlessly to deliver top-notch experiences to their customers.
Jordana Gustafson Wright, Jaimie Selwa
August 29, 2023

Learn how Ikea delivers a seamless, omnichannel customer experience while keeping agents at the heart of its care center strategy.
Jaimie Selwa
August 16, 2023

Clemson’s Social Media Listening Center powers academic research and trains the next generation of social media professionals with Sprinklr.
Jaimie Selwa
July 19, 2023



Muzaffar Maqbool, responsible for home delivery and customer care operations at Americana.
Jaimie Selwa
June 12, 2023

BSH Home Appliances Group (BSH) is the largest manufacturer of home appliances in Europe and a global leader in the industry. Headquartered in Germany, its eleven brands, which includes Bosch and Siemens, can be found in homes around the world.
Jaimie Selwa
January 12, 2023