Learn how to handle customer complaints skillfully by leveraging these five actionable tips and real-life examples from customer support agents and supervisors.

Learn about 8 great customer service channels and understand how to choose the right one to improve customer experiences and satisfaction for your business.

Explore the latest social media terms and definitions. Learn the correct social media terms to use social media effectively for your brand.

Discover the call center productivity metrics to measure agent performance which will help improve efficiency and provide quality customer service.

Do you want to explore customer interaction analytics for your business? Learn about its importance, implementation and data-driven benefits.

There are some features of helpdesk software that are non-negotiable if you are aiming to simplify your customer support operations and cut support costs.

The benefits of IVR in call centers are manifold. From quicker resolutions to lower service cost, Interactive Voice Response can give your call centers the boost they require to thrive.

Social monitoring and social listening – often conflated – have their differences. Here's an overview of the two concepts, with tips for using both tools.

Learn how call deflection can revolutionize your call center, improve efficiency, boost satisfaction and future-proof your customer service.

Learn how to increase your brand's share of voice on social media. Discover 9 tricks to connect with your social media audience, drive business growth and more.

Excel in B2B social media marketing with these top 7 best practices. Foster brand advocacy, increase awareness, build trust and drive conversions.

Discover how agent scorecards enhance CX in call centers. Explore methods & best practices for customer success. Optimize your operations now.