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Smart Compliance: the smart way to ensure brand protection
Marketing & Advertising
Smart Compliance: the smart way to ensure brand protection

A brand protection strategy is essential to building a healthy foundation for your social and digital marketing campaigns. Learn more about brand protection.

Sprinklr Team
August 26, 2021

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5 must-have features in your social selling platform
Social Engagement & Sales
5 must-have features in your social selling platform

These social selling platform features will help your sales teams grow their networks, find prospective clients, nurture relationships, and generate leads.

Sprinklr Team
August 24, 2021

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Turn high-performing service agents into a guide for others with smart AI and automation
Unified-CXM
Turn high-performing service agents into a guide for others with smart AI and automation

It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …

Sprinklr Team
August 10, 2021

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Build a unified, strategic vision with powerful omni-channel marketing
Marketing & Advertising
Build a unified, strategic vision with powerful omni-channel marketing

One-size-fits-all marketing is no longer enough. We live in a fast-paced world, one dominated by the proliferation of social media and other digital channels that constantly compete for our time, attention, and business. Your customers are no longer in o…

Sprinklr Team
August 6, 2021

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Are you getting the most out of your product insights? Here are 19 use cases.
Unified-CXM
Are you getting the most out of your product insights? Here are 19 use cases.

Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …

Sprinklr Team
July 29, 2021

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Tokyo 2020: Your Olympic guide to social gold
Research & Insights
Tokyo 2020: Your Olympic guide to social gold

After a year-long delay and amid the ongoing global COVID-19 pandemic, the Tokyo Summer Olympics will be well underway by the time you read this, where the greatest athletes from across the globe will compete on the world stage for medals, glory, and the…

Sprinklr Team
July 23, 2021

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How to build a customer-centric product strategy using real-time product insights
Research & Insights
How to build a customer-centric product strategy using real-time product insights

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile,…

Sprinklr Team
July 22, 2021

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How Conversational AI helps brands be human@scale
Customer Care
How Conversational AI helps brands be human@scale

The velocity of digital messages is insane Every digital channel you offer for customer service is a doorway to helping an essential segment of your customers, but it’s also the source of massive amounts of new messages. Agents are expensive to hire and …

Sprinklr Team
July 20, 2021

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How to evaluate a distributed marketing platform
Marketing & Advertising
How to evaluate a distributed marketing platform

When people think about a business’ structure, they often think about a centralized model with linear reporting and clearly defined departments, all under one roof. But for many large, enterprise-scale businesses, this is rarely true. More often, there a…

Sprinklr Team
May 25, 2021

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3 ways data democratization improves the customer experience
Unified-CXM
3 ways data democratization improves the customer experience

Creating a unified customer experience is critical for brands to differentiate themselves from the competition and delight customers. Over the past few weeks we’ve discussed how to: Understand customers’ changing expectations and the impact on your brand…

Sprinklr Team
May 20, 2021

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Contact center solutions are ruining your customer service experience
Customer Care
Contact center solutions are ruining your customer service experience

There’s a very old story about a group of blind men who hear that there’s an elephant nearby. Curious about what kind of creature this could be, they all go to the elephant and touch it so they can experience this animal they’ve only heard about. The bli…

Sprinklr Team
May 18, 2021

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How AI-powered insights can boost your omni-channel CX strategy
Research & Insights
How AI-powered insights can boost your omni-channel CX strategy

We’ve talked in our last couple of blogs about how the customer experience is changing, and how you can build an omni-channel listening strategy that pulls together unstructured data from your customers’ preferred channels, and puts it all in one unified…

Sprinklr Team
May 13, 2021

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