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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Topic Queries

Knowledge Base Article

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Topic Management

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

Knowledge Base Article

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Email Signature

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What is ACW and its benefits? Why Sprinklr ACW?

After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call and scheduling callbacks, among other things.How does ACW improve contact center performance Agent Perfo

Knowledge Base Article

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Understanding ACW and its benefits

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Guided Workflow Report

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. It belongs to the Guided Workflow Report Group.Metrics and DimensionsBelow are the Metrics and Dimensions available under the Guided Workflow Report:MetricsDimensionsNameDescriptionCount of GW ExecutionsTotal co

Knowledge Base Article

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Glossary

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

Knowledge Base Article

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Advanced capabilities

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How to Add Multiple Images in Dynamic Product Ads

Add multiple images in Dynamic Product Ads to showcase your products and attract more customers by providing them with more choices to browse through.Product images in Dynamic Product Ads are important to showcase your products and help people recognize them in your ads on Facebook and Instagra

Knowledge Base Article

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How to add multiple images in Dynamic Product Ads

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WhatsApp Account Green Badge

The WhatsApp Green Tick is an official Green Checkmark that WhatsApp offers to demonstrate the Brand’s legitimacy and reliability. It’s a clear indication from WhatsApp that the company trusts the name! Green Tick-equipped accounts are referred to as official WhatsApp Verified Accounts.If your Whats

Knowledge Base Article

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Green Badge

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Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

Distributed

Social - SES

Reshare LinkedIn Posts

+1

Knowledge Base Article

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Engagement (Distributed User)

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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Knowledge Base Article

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How to use Quick Search?

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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Knowledge Base Article

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CTA URL Templates

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How to map Sprinklr users to Reddit user profiles

You can provision certain Reddit user profiles to particular Sprinklr Users to post on Subreddit. In this article, you will learn about how to map Sprinklr users with authors for Subreddit accounts. Use CasesAdmin will be able to map Sprinklr users with an Author for Sub-reddit accounts.Within the C

How to map Sprinklr users to Reddit user profiles

Mapping Sprinklr Users to Reddit User Profiles

Knowledge Base Article

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Getting started with Reddit

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iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

Knowledge Base Article

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Older Versions

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iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Knowledge Base Article

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Older Versions

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Triggering an Outbound Call

Introduction Outbound calls are important for business and sales, and Sprinklr allows agents to make outbound calls without any hassle. Business Use Case To instantly follow up with the customer while the agent is on conversation pane QM/Supervisor can directly manual call the customer Workflow and

Knowledge Base Article

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Call controls

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Line Publishing

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

LINE

publishing

Knowledge Base Article

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LINE

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines