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Campaign Third Pane - Overview

When you open a Campaign in the third pane, you can access in-depth information about the campaign including the campaign's overview details and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab

marketing

Third Pane

campaigns

Knowledge Base Article

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Campaign Third Pane

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

Knowledge Base Article

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Reporting & Analytics

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

RS
Upcoming Status for Agents

Agents are assigned cases when they are in available status defined in the work queues(called productive status). While working on cases, if agent intend to stop recieving new cases, they change their availability status to non-available status (called non productive status). This might result in fo

Service

Unified Routing

Assignment Engine

Knowledge Base Article

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Additional Use Cases

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Instagram Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrNote: All post-level data gets automatic

social

Knowledge Base Article

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Reporting Glossary

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Interactive Filters on External URLs – Enhanced Support for Date Range and Filter Presets

Overview Sprinklr Display and Presentations now support enhanced interactive filters for external shareable URLs. Previously, users could modify only the date range on shared views of dashboards. With this release, global filter presets can also be selectively exposed, allowing viewers to dynamicall

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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How to Create a Keyword Query?

To learn about Keyword Matcher Query, See What is Keyword Matcher Query?Steps to Add a Keyword QueryOpen the Conversational AI Persona App and go to "Build". Click on "Keyword Queries"To add a keyword query, click on "Add Keyword Query" in the top right cornerSelect &qu

Service

Knowledge Base Article

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Keyword Query

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TroubleShooting

Prompt not coming upPlease ensure the following:Make sure your creative is linked to an interceptThat the intercept is in active state​The intercept schedule has not expired Recheck the intercept conditions to make sure you have configured the right page URLs and the URL actually has the associated

Service

Knowledge Base Article

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Troubleshooting

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Add a Tag

Identify tagged profiles and messages easily using tags. The tag allows you to place a visual indicator next to the profile or message in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who yo

experience:space

article:howto

social

Message Tag

+6

Knowledge Base Article

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Message tags

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How to Start Receiving Calls

When any inbound call gets assigned, a call popup appears with the relevant customer information.​​​​Call modal can be minimized by pressing the down arrow on the callpop and then it will be shown at right bottom as shown below:​​​Incoming CallsIncoming calls will appear as a pop up with customer de

Service

Knowledge Base Article

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Handle Inbound Calls

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Intent Confidence Threshold

When adding intents to your intent model, you have the option to define a Confidence Threshold. It ranges from 0 to 1, where a score closer to 1 indicates higher confidence in the prediction, while a score closer to 0 suggests lower confidence.This threshold represents the minimum intent confidence

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Managing Alerts

Supervisor Console includes a dedicated dashboard for managing alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Alerts Monitoring

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Logout Rules

Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes

Service

Knowledge Base Article

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Types of Rules

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X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

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Twitter

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Snooze Audit Submissions

You can leverage the snooze capability to delay audit submission for a specific period, allowing the auditor to fill out the evaluation and submit it at a later time. During this snooze interval, the evaluation does not proceed to agent acknowledgement.Enabling the Snooze FeatureWhen creating an aud

Service

Knowledge Base Article

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Audit Checklist Builder

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LINE Welcome Messages

LINE Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your LINE account and can be used to let customer

social

Knowledge Base Article

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Add a LINE Account

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List of Supported QA Checklist Fields

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. In this article, we will guide you through the extensive fields and operators sup

26.1

marketing

ADS_CHECKLIST_POPULAR

Updated Article

+1

Knowledge Base Article

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How to setup QA Checklist?

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Display Logic at Question Level

Question-level display logic increases the flexibility and relevance of surveys by making certain questions appear based on respondents' answers to previous ones. This dynamic feature adapts the survey in real time, ensuring that participants only see contextually relevant questions. Customising the

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Setting up a Case Update Rule triggered Social DM distribution

This article describes how to create and configure a Social DM Distribution for sending survey invitations within private social care conversations in Sprinklr Service. The distribution defines the survey invite, delivery settings, and scheduling for post-care feedback. Creating the distribution is

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Social DM

RS
Setting Up Social Direct Message-X Creative (Standard)

Social Direct Message-X Creative empowers brands to craft and oversee survey visuals tailored for private social direct messaging. These visuals dictate the appearance of survey invitations within ongoing social care DM exchanges.A Social DM‑optimized survey invitation that includes the survey URL a

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Social DM