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Troubleshooting Jira Connector Common Issues

This page lists common issues you may encounter with the Sprinklr and Jira integration, along with their resolutions.Issue: You encounter this error: This user is already added to an application in client <client_name>.​Resolution: Ensure that the Jira user used for the integration is not alre

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Advanced Nodes

What is an Advanced node?The Advanced nodes are nodes that have been built for a particular use case and are currently being tested under Limited Availability.List of Advanced NodesThe following Advanced nodes are available:Repeat Parent ReplyResume flow from previous bot replyStart Conversational S

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Publish and Manage Threaded Tweets (Distributed User)

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

experience:space

Preview Twitter Threads in Engagement Dashboards

social

Posting Threaded Tweets

+11

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Filters in Reporting Dashboard

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Manage Leads

Manage Leads is the capability that enables campaign managers in an outbound contact center to dynamically control and optimize the flow, prioritization, and utilization of leads present in campaigns. Manage Leads allows campaign managers to Temporarily boost, Close, re-open, configure attempts on l

Service

Knowledge Base Article

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Manage Leads

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Setting up Agent Capacity

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Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

marketing

Insights

social

Service

Knowledge Base Article

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Prerequisites

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How to Bulk Import Videos for Ads

You can import all of your video media files via Sprinklr Marketing (Ads) Tools & Settings and Ads Manager. Using this capability helps manage the media imports with access to upload in bulk and make changes with just a few clicks. Bulk Video Imports reduce efforts of uploading each video manual

marketing

Knowledge Base Article

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Getting Started

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Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

Service

Knowledge Base Article

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Account Addition

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Task Creation and Edit Forms

Sprinklr uses unified Task Creation and Edit forms to standardize how you create tasks across Projects, Campaigns, Sub-Campaigns, Assets, Messages, Requests, and other entities. This consistent experience simplifies task management and provides a streamlined, cohesive workflow across the platform.In

Knowledge Base Article

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Task Creation

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Viewing Sentiment on Outbound Posts and Inbound Messages

OverviewThe sentiment feature helps you understand how your brand is resonating with your audience, offering an opportunity to improve the overall user experience. It provides insights into public perception by showing how people feel about your brand. In cases where language may be ambiguous, such

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Dashboard and Widget-level Account Health Alerts in Reporting

Effective account management hinges on understanding the underlying reasons behind inactivity or other issues. In the past, the inactive filter on the Account Screen helped identify deactivated accounts, but it didn’t provide insight into why the account was inactive—whether due to expired tokens, m

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Permissions required for executing Email Marketing Campaign

In this article, you can find what permissions are required to execute the different steps of an Email Marketing Campaign. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need the following permissions under:Setup > CampaignPermissions required for Audi

marketing

Permissions

Email Marketing

Roles and Permissions

Knowledge Base Article

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Setting up Email Marketing 

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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How to Create a Scheduled Export in Ads Reporting

​Export Options in Ads Reporting​One time Exports To Schedule an ExportAutomated Email ExportsField DescriptionsSchedule exports in settingsAds Reporting Export offers a way to download the information from your Paid Reporting dashboards or widgets in a variety of formats. You may download the repor

marketing

Knowledge Base Article

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Create & Manage

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Guided Workflow Report

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. When you create a new widget in a reporting dashboard using the Service Analytics data source, the Guided Workflow Report appears under the Guided Workflow Report Group in the Widget Builder when you select a me

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

marketing

Knowledge Base Article

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Automate your Report Generation

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Add a Status

Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.   In the upper right corner, click Add Status.   Enter a Status Name and a Display Name.   Select

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Add a Status

RS
Setting Up Adhoc Email Distribution

Email distribution allows you to send customizable survey invitation emails to your customers in real time. You can trigger these emails instantly, schedule them in advance, or set them to activate based on external events. In this article, you'll be able to learn how to send emails on-demand (ad ho

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Email Distribution