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Auto-Translate an Article

It is possible to automatically translate an article using Google Translator. This feature allows users to easily convert articles from one language to another, facilitating communication between people of different cultures and languages.To auto-translate articlesOn the Create Article window, selec

Knowledge Base

Community

Knowledge Base Article

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Translating Content

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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17.7 Usability Updates in Presentations

From 17.7 onwards, users will experience some usability features on Sprinklr. All new presentation slides generated will by default support multiple charts instead of one chart at a time, as aligned to the dashboards from which they are generated from. Further, presentations will support rolling sta

Export Reporting Dashboard as Presentation

Display - SES

Generate Presentation

Integrate Presentations in Reporting

+2

Knowledge Base Article

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Display

RS
Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Knowledge Base Article

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Glossary

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

Event

Knowledge Base Article

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Configuration & Setup

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X Ads Reporting Dashboards

Users can view X data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Click Create Dashboard in the top right corner to star

Knowledge Base Article

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Reporting & Analytics

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TikTok Ads Reporting Metrics

Leverage this detailed list of all the TikTok metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all TikTok metrics, along with their descriptions.Metric Name in the Native PlatformMetric Name in SprinklrDescriptionBasicCPATiktok CP

Knowledge Base Article

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Metrics

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Heat Map

A Heatmap Question allows you to click on specific areas of an image to express your opinions or reactions. Each of your clicks is recorded, and the aggregated data is shown as a heatmap, a visual overlay where warmer colors indicate areas with more clicks. This method is especially useful for ident

Sprinklr Insights

New Article

20.10

Knowledge Base Article

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Survey Questions

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LinkedIn Ads Reporting Metrics

Leverage this detailed list of all LinkedIn metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all LinkedIn metrics, along with their descriptions.​LinkedIn Metric NameSprinklr NameDescriptionTotal EngagementLinkedIn Total EngagementsAll

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Metrics

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Schedule Tool

The Schedule Tool enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages can be sch

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Beta Tools

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Debug Using Reporting Dashboard

An agent not receiving cases refers to a situation in which a specific agent does not receive any case assignments despite new customer cases entering the work queue. This issue may arise due to factors such as incorrect routing configurations, agent capacity limits, or inactive status settings. Uni

Knowledge Base Article

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Reporting

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TikTok Split Testing

Split test, commonly referred to as A/B testing, allows you to test two different versions of your ads to determine which one performs best and optimize future campaigns. You may have a hypothesis that one creative will perform better than the other. You can use Split Test to keep the other variable

Split Testing

Knowledge Base Article

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TikTok Advanced Capabilities

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Change Instagram Accounts linked to Facebook pages

This article details out the process to change the linked Facebook pages and Instagram accounts. Before proceeding, please make sure your personal Facebook account has an admin role on the page that you'd like to connect to. If the page isn't in the drop-down on your Instagram profile, che

Knowledge Base Article

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Setting up Instagram in Sprinklr

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How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

Knowledge Base Article

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BlueSky

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Set Signature using Autofill Rule

You can use the Set Signature action in the Rule Engine to create an autofill rule that dynamically updates your signature in real time. This feature automatically updates the signature whenever custom fields, account information, or other data change, even if a signature has already been added. Thi

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Set Signature

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Managing Multiple Business Locations

Learn how to manage multiple business locations, i.e. viewing business locations, creating a new business location, and editing or deleting an existing one, in one place.​Sprinklr's Business Locations module allows users to add and manage physical business locations, collect location-specific s

Manage Business Locations

Knowledge Base Article

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Business Location Configuration

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Suggest Coaching Sessions

Overview   Supervisors can recommend agents and specific cases for coaching sessions based on factors like poor performance or specific areas where improvement is needed. These recommendations are then reviewed by coaches, who can schedule these sessions tailored to the agent's needs. This feat

Knowledge Base Article

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Coaching

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Knowledge Base Article

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Reporting

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Golden Test Set for Scoring

The Golden Test Set feature enables users to evaluate the accuracy and effectiveness of their Smart FAQ models or AI Agent configurations through bulk testing. It provides a structured way to assess model performance against a predefined dataset, helping teams validate and refine their conversationa

Knowledge Base Article

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Advanced use cases

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Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Display - SES

Quadrant Matrix in Display

command center

Social - SES

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Knowledge Base Article

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Display