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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

Knowledge Base Article

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TikTok Advanced Capabilities

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Opt-out of WhatsApp Messages in Sprinklr through Journey Facilitator

Sprinklr allows your customers to opt out of WhatsApp Messages in case they want to unsubscribe. You can remove the user’s profile permanently from the profile list and the user will not receive any future messages. This enables you to manage opt-out requests from your customers.Before You BeginYou

Unsubscribe WhatsApp Messages through Journey Facilitator

Opt-Out of WhatsApp Messages

WhatsApp Messages

Journey Facilitator

Knowledge Base Article

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Opt-Out of WhatsApp Messages

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following. While using a Sandbox environment, you can view Quick Filters which are creat

experience:space

Manage Connected Environment in Sandbox

article:howto

product:platform

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Refreshing Sandbox

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Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

Distributed

Social - SES

Reshare LinkedIn Posts

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Subscribe to Campaigns in Bulk in Distributed

Distributed users now can view multiple campaigns on a single screen with user-friendly checkbox option to subscribe to multiple campaigns at a time. This feature makes the interface visually intuitive so that users don’t have to read through all the content before subscribing to a campaign. Steps t

Bulk Campaign Subscription

Social - SES

DST - SES

Subscribe to Campaigns in Bulk

Knowledge Base Article

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Campaigns (Distributed User)

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Visual Insights FAQs

This FAQ is designed to cover common questions about Sprinklr’s Visual Insights product.​What is the minimum character height in pixels that can be reliably recognized?There is no absolute minimum character height for reliable recognition, but accuracy tends to decrease with smaller sizes. For best

Visual Insights Frequently Asked Questions

Visual Insights FAQs

Knowledge Base Article

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FAQs

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MCP Protocol

Model Context Protocol (MCP) is a shift in how Sprinklr’s platform communicates with LLMs and external services. Inspired by modern LLM architectures like Anthropic's tool usage framework, MCP introduces a structured and configurable system for exposing external tools to models, enhancing flexibilit

Knowledge Base Article

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Skills

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LinkedIn Profile Insights

Brands can use LinkedIn profile insights to conduct market research and gain insights into their target audience. By analyzing the demographics and interests of their followers and connections, brands can develop more targeted and effective marketing campaigns.Profile Insight MetricsMetricsDescripti

Knowledge Base Article

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Profile Insights

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Trend Forecasting

In today’s fast-paced market, anticipating trends and making informed decisions ahead of time is crucial for success. The trend forecasting feature is designed to give businesses a clearer view of their future performance. This upgraded forecasting tool analyzes the metrics and datasets you choose a

Knowledge Base Article

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Listening Dashboards

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Local Timeout Settings

Handle User Reply Timeout‘User reply timeouts’ happen when a user does not respond to a bot reply for a specified duration. Using Conversational AI, you can handle the scenarios by reminding them that you are expecting a reply, or take some specific actions.You can handle this in a two-step process.

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Timeout Settings

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

Knowledge Base Article

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Getting Started

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Knowledge Base Article

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Creating a Guided Workflow

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Agent’s Override Settings

User group settings include assignment setups that individuals inherit from their respective user groups. These settings apply to all members of the group. Whenever a user is added to or removed from a group, their assignment settings automatically adjust according to the group's settings.If an admi

Knowledge Base Article

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Setting up Agents for Routing

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Agent Copilot Capabilities

Once the Agent Copilot widget is configured in your Care Console, it becomes available for agents during customer interactions. The widget offers a set of AI-driven capabilities designed to improve response accuracy, reduce handling time, and assist agents in real-time. Note: Contact your Success Ma

Sprinklr Service

20.7.1

Agent Copilot

Updated Article

Knowledge Base Article

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Agent Copilot Capabilities

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Bulk Publishing - Organic Posts

Importing content in the Editorial Calendar is a great way to efficiently add a large volume of Messages, Campaigns, Sub-Campaigns, or Events. In this article, you will learn how to import content in bulk by uploading a CSV or Excel file to the Editorial Calendar.To import data into your calendar Cl

Editorial Calendar

import

Knowledge Base Article

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Calendar Import & Exports

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Creation and Management

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

Knowledge Base Article

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Reporting Glossary

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TikTok Content Listening

TikTok has become a critical platform for brand engagement, making it essential for businesses to track how their brand is being mentioned and discussed. Our TikTok Listening Dashboard simplifies tracking by fetching all videos and comments that mention your brand’s TikTok Business account using @me

Knowledge Base Article

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Tiktok

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin,   Important - ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1

Knowledge Base Article

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Webview