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Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

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Knowledge Base Article

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Replying to Messages

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Why Agent Monitoring is crucial for Supervisors?

Following are some of the prominent use cases of Real Time Monitoring (RTM) Screen: Monitor aggregated the live team availability status and states for the entire team.Supervisors can identify agents in idle state in business hours and can assign cases to idle agent.Supervisors can check how long ag

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Why Agent Monitoring is crucial for Supervisors?

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

marketing

Knowledge Base Article

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Reporting & Analytics

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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

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Introduction to Sprinklr VoiceConnect

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Configure File Operations Node in AI Deployment Pipelines 

The File Operations Node introduces a standardized way to manage files within AI+ Studio pipelines. It enables you to: Upload static files directly into the pipeline for consistent and reusable inputs. Convert existing variables such as text, URLs, B

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Use-Case Deployments

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Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

Service

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Conversion API Integration

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

Knowledge Base Article

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Reporting & Analytics

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Read Email Headers

Email capability includes an advanced capability that allows email header metadata to be fully read, parsed, and used throughout routing and case-handling workflows. This strengthens email-based automations by giving access to detailed information that was previously unavailable during ingestion.Whe

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Read Email Headers

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Create a Template for Instagram Direct Messages

Template messages have predefined layouts that help you create richer experiences for your users. The Instagram generic template allows you to send a structured message that includes an image, text and buttons. This article tells you how to create generic templates.StepsNavigate to the Sprinklr Soci

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Knowledge Base Article

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Advanced capabilities

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Estimated wait time in Skill based routing

How you can leverage estimated wait time and handling time for cases to improve case resolution time and overall customer satisfaction.You can view and share an expected wait time with your customers for a case or a message in the Assignment Work Queue. This information is sent out to customers via

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Additional Use Cases

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Historical Assignment Wait Reasons

The Historical Assignment Wait Reasons feature enables users to view the specific reasons cases were waiting within a queue over time. By accessing this information at the case level, administrators gain valuable historical insights to identify bottlenecks, understand queue performance, and make dat

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Assignment Failures & Troubleshooting

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Use Account Rules​ to Filter Accounts based on Regex on Account Bio

The Regex on Account Bio feature adds an option to check for keyword list & regex on account bio in Account Rules. Within Account Rules, user can set actions based on regex for the account bio. This feature can be used to filter out account for particular keywords list. Steps To Use Rules​ to Fi

Account Rules to Filter Accounts based on Regex on Account Bio

Regex on Account Bio using Account Rules

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Introduction to Rule engine

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Prerequisites - WhatsApp Account Addition/Migration

This article lists the prerequisites, eligibility criteria, and process for adding a new WhatsApp Business Account (WABA) or migrating an existing one into Sprinklr.​Note: Before you begin, review these requirements and notes:Admin-level access to the Meta Business Manager: The person whose personal

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WhatsApp Account Addition

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Add Reddit Ad Accounts

Add your Reddit Ads account to Sprinklr to access and manage Reddit advertising data from within the platform. After authorising Reddit Ads, you can select an available ad account, configure its details, and save the connection for use in Sprinklr.To Add a Reddit Ad AccountClick the New Tab icon. Un

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Setting Up Reddit In Sprinklr

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Version History for Briefs

Version History helps you review and track changes to Campaign, Sub-campaign, and Message Briefs. You can review previous versions, restore an earlier version, export a version for auditing and collaboration, and compare versions to identify changes.Compare mode highlights added and deleted content,

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Functionalities

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

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Publish on WeChat

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How to Create an Intent Model: A Step-by-Step Guide

To learn about Intent Model, see What is an Intent Model?Before You StartWe recommend using the Default Issue Type Intent Model that has already been created by default rather than creating a new one.Steps for Creating an Intent ModelOpen the Conversational AI Persona App and go to "AI Tools&qu

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Set Up NLU Based Intents

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X (formerly Twitter) Account Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged with

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Report on X activities

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Publish a post using BlueSky

IntroductionBlueSky is a new social media platform similar to Twitter that enables users to connect more openly and decentralisedly. It empowers individuals to control their data and interact across various apps, facilitating easier sharing and communication without being locked into a single compan

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Sprinklr Social

Social - SES

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BlueSky

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Set task queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

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automation

Task Queues

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Advanced Task