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How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

Knowledge Base Article

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Reporting & Analytics

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

Knowledge Base Article

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Troubleshooting & FAQs

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How to Sync Ad Account Data in Ads Manager

You can sync account data for a particular account to get the latest data. If there are multiple sync requests for an account in a time span of ten minutes, the latest ones are ignored.To Sync Account DataClick the New Tab icon .  Under the Sprinklr Marketing (Ads) tab, clic

Knowledge Base Article

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Troubleshooting & FAQs

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Which Dimensions can be Grouped in Ads Manager Pivot?

SUMMARYThis article will cover all the groupable dimensions in ads manager pivot. The groupable dimensions can be used to group by the pivot on. Pivot Table — Groupable DimensionsLevelGroupable DimensionsCampaignClick to view the groupable dimensions at the Campaign levelChannelPaid Initiative NameP

Knowledge Base Article

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Troubleshooting & FAQs

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Viewing Google Ads Campaigns in Ads Manager

View Google Ads campaigns in Ads ManagerClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Google Ads & Youtube to filter

Knowledge Base Article

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Ads Managing

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TikTok Ads Reporting Dashboards

Users can view Tiktok data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking on Creat

Knowledge Base Article

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Reporting and Analytics

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

Knowledge Base Article

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v18.8.2 (October)

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

Knowledge Base Article

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Advanced Use Cases

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Overview to Alerts

Alerts are notifications sent to supervisors when specific events or conditions occur. They provide real-time information about critical matters, that enables supervisors to effectively manage their teams. Alerts are triggered when predefined metrics, such as the number of calls waiting or total num

Knowledge Base Article

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Alerts Overview

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Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases

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Scheduled Export Deactivation Owner and Reminder Emails

User inactivation can occur due to compliance requirements from the platform, such as not logging in for a certain number of days, or it can be triggered by an admin.If the user who set up the scheduled exports becomes inactive, the exports get disabled without any notification.To ensure the continu

Knowledge Base Article

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Scheduled Export Use Cases

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Add Amazon Ads Account

Amazon Ads allows businesses to promote their products on Amazon international marketplaces. It provides a suite of advertising solutions designed to help businesses of all sizes reach their target audiences, boost visibility, and drive sales. Sprinklr supports ads publishing and reporting from your

Knowledge Base Article

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Setting up Amazon Ads

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Scheduled Export Meta Data Report

This report utilizes Export Metadata as its data source and displays comprehensive details regarding scheduled exports, enabling users to verify exported data against corresponding rows, while providing additional information such as the raw export file, dashboard name, and owner of the export. This

Knowledge Base Article

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Scheduled Export Use Cases

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Launch Live Chat Application

After you install and setup Live Chat messenger, the next step is to define how the messenger is launched and displayed. Present Messenger View The messenger view can be displayed using any of the UI controls such as Floating Action Button (FAB), Messenger Icon, Tab Bar Icon according to your applic

Knowledge Base Article

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Launch Live Chat

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Support for Import of Voice Cases Using Single Case Format

In a Single Case File Format, a zip file contains an audio recording, and a CSV file containing the Metadata of that file. Here a single row contains a unique call id pertaining to a single recording.Note: For information on Multi-Case File format for Voice cases, refer Ingestion of Voice Cases.Guid

Knowledge Base Article

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Supported Format for File Based Connectors

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Mapping Configuration Screen for Email

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

Knowledge Base Article

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Mapping Configuration Screen for Email

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Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

Knowledge Base Article

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Home Screen

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Automated Suggestions on Contact Driver Models

You can efficiently maintain Contact Drivers by automatically identifying gaps in existing configurations and receiving suggested actions to build and enhance them.Before You BeginCreate an Insight Group: Start by creating an insight group for the selected contact driver model to receive automated s

Knowledge Base Article

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Maintaining Contact Driver Models

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Troubleshooting Workflow Engine via Sprinklr Support

How do I navigate thorugh errors in Workflow Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Functionalities section, and Configuration & Setup section can help you the best in this scenario.Step 2: If you’re

Workflow Engine

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Display Logic

Question-level display logic increases the flexibility and relevance of surveys by making certain questions appear based on respondents' answers to previous ones. This dynamic feature adapts the survey in real time, ensuring that participants only see contextually relevant questions. Customising the

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics